More Savant Problems
Yup, another one. I started a new job in April, and inherited a new Savant SmartAudio and SmartLink controller. Problems from day one, mostly due to the integrator. Problem 1 was the Polycom system. Standard HDX-8000, nothing exotic, never had sound from the unit, although the integrator swears it works. Best of all, twice we've had video conferences drop, and we were not able to reconnect while the network connection goes through Savant. I've had to bypass the controller unit and go directly switch-to-Polycom to get it to function properly.
Other problems are less critical, but equally annoying, like the screen drops in modes where it's not supposed to. We used to be able to direct VGA output to either the drop screen or LCD, but now it's drop down or nothing. I've been shopping around for a new vendor, but NOBODY I've called, including the vendor I worked with at my last job, wants to have anything to do with Savant. His recommendation after a site survey: Replace the system with Crestron. Is there anyone I can trust in the San Francisco Bay area who can fix these things once and for all? I'm an IT guy, with way too much on his plate to keep dealing with annoying AV problems.