Originally Posted by ToddD
As a member here, we need to understand the purpose of the forum. It is to learn from each other. It is not to draw business to your firm. If that is your goal, please contact the forum management, and support the forum, by buying some display advertising.
Nor is it to somehow bully or otherwise 'beat down' the arguably opinionated DIY people. We're not your competition! We're not even your customers. And if anyone out there reads of what we're doing and thinks they can do it too, well, they're not your customers either! You're wasting your energies on people that aren't going to buy from you. And making you, and resellers in general, look like arrogant asses in the process. I'm speaking in generalizations here, not directing insults toward anyone in particular, so let it go.
As a reseller, ask yourselves, is a forum that seeks to inform it's members a threat to your business? If so, then you're catering to the wrong audience. To paraphrase Obi Wan... This is not the forum you're looking for....
Much of the disagreement comes in my opinion from those that want to troll here to get their names out as to services they offer, but are not here to offer KNOWLEDGE.
There's some of that, not really in this thread, but I too have seen it in other threads (and other websites). There seems to be a lot of reseller effort oriented towards somehow bullying informed DIY personnel because we're somehow so disruptive that we need to be silenced or something.
Here in my opinion, is the smartest thing said in this thread:
Quote from Neurorad" "Lutron, and many other manufacturers, walk a narrow line to keep consumers and Installers happy. Understand that it's very difficult for them. I heard a rumor about online training, to obtain sw. I think Lutron is trying to compete with zwave, for market share"
I see this as a insiders prospective about balance, about a company trying to balance two different interests. Note the last part.....ZWAVE market share.
Guess we'll be arguing some more.....
At some point the vendors have to decide what's most profitable for them long term. At a certain point going with resellers alone holds them back. But through direct-to-the-consumer retailing (online, big box, etc) is expensive (marketing, support, etc). There has to be enough revenue to sustain it. Lots of products have 'broken out' of the reseller-only sales channel, often because another player enters the market and disrupts the status quo. The customer base becomes more informed, economies of scale start to kick in, reseller margins tank but the volumes increase dramatically. It's the value-added reseller that survives this sea change. Others just whine about their lost margins.
I'm absolutely sure resellers will always be a part of any automation solution. There's always going to be a market that wants it done for them. But if the TOTAL market is going to grow in volume it's not going to come through resellers alone.