Originally Posted by herdfan
Too many dealers hide behind Lutron because they are worried that a DIY'r might get access to software and not call them.
Uh, not true at all really. We are concerned Lutron might call us. Also a vantage dealer here. I had a customer that was pretty adamant about getting the software. Vantage also has their software with pricing stripped, but I still had to jump through hoops to get approval to release it to the customer.
Two big reasons mfg's don't like to release software are:
1) support. They don't like to have their support resources bogged down by personnel that wouldn't be calling if they had attended training.
20-80 rule applies here. AMX has even done analysis and found that the dealers who do the lowest volume annually, big their support resources the most because they aren't as knowledgeable/proficient. Now think about someone with no training trying to implement.
2) reputation. They don't want someone trying to implement a system that doesn't have the tools to do so, who will then go and bash the product saying it's flawed...when really it is them just not knowing what they are doing.
I'm sure there are many other reasons, but those are the two I've heard the most.
As a dealer, I'm not going to release these pieces of software without explicit permission from the manufacturer. There is no one customer that is worth me risking my ability to represent any particular brand.
Opinions by other dealers will vary of course.
As an FYI, I always leave the programmed file or "code" behind with the customer, that way they have full flexibility in choosing who will continue to support them.