I also understand their decision from the business perspective of profit maximisation, but I tend to get cynical when some people defend Crestron by implying that's for the good of the customers. I believe if anyone really needs hassle-free, professional installations for mission critical applications, they will not hesitate to approach a Crestron integrator. On the other hand, DIYers like to try out and troubleshoot their own systems and make constant modifications to include new equipment, try out new GUI designs and layouts, etc. It would be quite costly for a person of average income to get an integrator to come for every little detail. I think that's two completely different markets and there is no conflict.
Also, dumping used equipment to DIYers is also a more environmentally friendly way than dumping in landfills, isnt it? Talking abt half-assed installations, I think Crestron should minimise that by making their training sessions available for anyone at a less prohibitive cost. $1000 for a basic, 3-day course is definitely too high for most people not intending to get into the trade. Think of gun control, do you prefer encouraging responsible ownership with proper regulation or just keep them out of reach from anyone except those "legally" entitled? I thought this is an American forum lol. The worst you can do with Crestron equipment is perhaps electrifying yourself and set your house on fire and it is highly unlikely, so what's the big deal?