AVS Special Member
Join Date: Jun 2005
Location: Northern, VA - Washington, DC
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While I agree completely with the above post, I think it really needs to be addressed at the hardware level and that the installer needs to talk to you about your home network. Perhaps you even need to call the manufacturer, or speak to a different local installer about the issue you have run into. I have seen these types of products and they do have their place. But, your situation is not one of the ones I would consider typical. You need commercially rated managed switches with full Gigabit Ethernet support to properly handle the level of network traffic which is likely being generated by this system.
Unfortunately, it seems like 'existing' cabling was used in this setup over your existing network, and it may be seriously compromising the quality of your experience. It falls into a lowest-level product to get the job done scenario, which is biting you really hard right now.
I mean, if I were to install something like this in anyone's home, I would have a fat disclaimer about the potential need to upgrade the network hardware infrastructure to something which can handle the significant increase in home network traffic.
AV Integrated - Theater, whole house audio, and technology installation in the Washington DC metro area.