No problem Mike.
I jumped in feet first back in July 2005 with the original Starter Kit which was a Control Linc, 2 signalincs and 2 lamplincs. As soon as switches became available, I was ordering them also. So I have had many Insteon components since the fall of 2005.
I began to see problems in early 2006 when I would come into a room and either the lights would not work, or I would notice a switch without an LED on. The problem was traced to the early version switches having a bad resistor. SH replaced them without question.
The problem was SH had two differnt batches of the V2.2 switchlinc. Early ones still had the bad resistors, but when they came, I thought I was getting the new ones since the ones that had failed were V2.0's. I later found out as I was replacing many of the same switches that some v2.2's had the bad resistor.
I have a keypad that keeps dropping its links. So I gave up on it. The local load works, but it won't control or respond to any other devices.
Then there was the "flicker" issue. This is where load that were not on FULL would flicker when ever there was traffic on the network. Let's just say that my wife was scrap booking with several friends in the dinning room when I set houselinc to spidering. She came down wanting to know what was up with the lights?
Since then it has been intermittent failures of some kind about once a month. It may be a bad resistor, a keypad that dies or most recently the paddle failure issue.
This problem has cropped up frequently on switches that get used daily. The switch just stops responding to paddle presses. It can be either ON or OFF but not usually both. Sometimes it can be fixed by replacing the paddle, sometimes not. Some have reported being able to fix it by removing the paddle and slightly stretching the springs so they depress the button a little harder. I tried it but stretched it a little too far and light stayed on. I have spare paddles so it is easier to just change them out.
I do love it as far as its speed. Most presses respond instantly. I just wish SH would have made a better quality switch. It seems like they were trying to hit a price point and spec'd the cheapest parts and seem surprised when they fail.
So to summarize, and be fair, most of my install is from devices that shipped between the fall 2005 and summer 2006 when I got my last batch of replacements. I have heard they are a revision or two past what I have. Of course that could just mean a firmware update or all new internals.
I do know that they missed quite a few products that were planned according to a "roadmap" that was published on the developer site last spring. So at this point, I no longer have confidence in SH's ability to deliver a high quality product.
That is why I am going with Lutron. I think in this situation, you get what you pay for and if quality costs more, then so be it. This is my home and I don't want it to create stress. I like to tinker, but on my terms. I don't want to come home planning to watch a game on TV only to have the wife tell me the switch in my daughter's bathroom needs replaced. (That one can't wait, although my daughter did give me a funny look when I handed her a flashlight.
I don't want to change your mind or make you feel different about any decisions you have made, but that is my experience.