Official Sony XBR8 Series Owner's Thread - Page 177 - AVS Forum
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post #5281 of 5495 Old 02-03-2012, 09:09 PM
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Well, tech determined the problem with the vertical lines is a defective panel. At $5,999 its more than the purchase price. Thank goodness for the extended warranty! Goodbye XBR8, it was great while it lasted; hello XBR HX929!
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post #5282 of 5495 Old 02-11-2012, 11:38 AM
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Based on what I've read here and the tech's feedback it looks like it's the FBU board which is currently not available. I did find one site that had it for $850. I love this TV, but not willing to spend that much to replace a part that would cost $200 at others or if Sony did stock it would be $450. Very bothered that a TV less than 4 years old can't be serviced because parts aren't available.
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post #5283 of 5495 Old 02-11-2012, 02:42 PM
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Originally Posted by Carla817 View Post

Based on what I've read here and the tech's feedback it looks like it's the FBU board which is currently not available. I did find one site that had it for $850. I love this TV, but not willing to spend that much to replace a part that would cost $200 at others or if Sony did stock it would be $450. Very bothered that a TV less than 4 years old can't be serviced because parts aren't available.

It's the FBU board. Sony just replaced the second board on my other XBR8. And, Sony paid for it. Lots of fighting, threats and time on the phone.

Part no. A1564793A ... the part is available even via google I found it for under $200.

Sony wont admit it .. but its a defective part.

I won the fight this time but next time ...
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post #5284 of 5495 Old 02-13-2012, 09:28 AM
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Originally Posted by steve841 View Post

It's the FBU board. Sony just replaced the second board on my other XBR8. And, Sony paid for it. Lots of fighting, threats and time on the phone.

Part no. A1564793A ... the part is available even via google I found it for under $200.

Sony wont admit it .. but its a defective part.

I won the fight this time but next time ...

Hey Steve

Where were you able to locate the board? I am needing to get the part for a 46 (I think that part number is A1564792A) and can't find it anywhere?

Thanks.
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post #5285 of 5495 Old 02-13-2012, 10:12 AM
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I wish I could help. I'd call the sites that show out of stock and ask... Finally try Sony parts.
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post #5286 of 5495 Old 02-19-2012, 11:11 AM
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If you guys had the chance to buy another xbr8 would you do it? Or would you opt for a new NX series tv or a HX_929. I have a standing offer on a refurbished xbr8 about 1K, but i feel it would be more practical to get an NX 720 for $1049 from TigerDirect. I always liked the look of the xbr8...Any input? thanks.
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post #5287 of 5495 Old 02-19-2012, 01:32 PM
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Quote:
Originally Posted by Crown7 View Post

If you guys had the chance to buy another xbr8 would you do it? Or would you opt for a new NX series tv or a HX_929. I have a standing offer on a refurbished xbr8 about 1K, but i feel it would be more practical to get an NX 720 for $1049 from TigerDirect. I always liked the look of the xbr8...Any input? thanks.

Well, I was kinda in the same boat as you. I ended up going with the XBR8 and then like an idiot, sold it about four months later so I could go with 3D. It wasnt worth it. The XBR8 has an amazing picture that these new tvs cant touch. Just my personal opinion. I say go for the XBR8 unless you really want 3d.

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post #5288 of 5495 Old 02-22-2012, 12:04 PM
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Anybody have any recommendations for which hdmi cables are best for blu-ray and satellite? Thanks
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post #5289 of 5495 Old 02-22-2012, 05:31 PM
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Originally Posted by epfranklin View Post

Anybody have any recommendations for which hdmi cables are best for blu-ray and satellite? Thanks

I suggest to purchase HDMI cables from monoprice.com. Great build quality with even better prices.

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post #5290 of 5495 Old 02-23-2012, 01:01 PM
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My 4+ year old 55" and 46" XBR8's are still going strong. Keeping my finger's crossed :-)

______________________________________
"Ummmmm...spread that butter...with The Force!"
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post #5291 of 5495 Old 02-23-2012, 02:04 PM
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Yeah my 46 XBR8 is still amazing after all these years, but now I'm thinking I need bigger & may get the HX929. I just wish it had RGB LED's....

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post #5292 of 5495 Old 02-23-2012, 05:13 PM
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Quote:
Originally Posted by steve841 View Post

I have 2 XBR8's...

The 46" model started the vertical lines last year and I had it serviced and the FBU board was replaced.

2 days ago.... the 55" started the same crap. Now gonna pick a fight with Sony to fix this on their dime or at least supply the parts.

Any suggestions for dealing with Sony's "customer" service?

My 46-inch XBR8 built in September 2009 just started getting vertical bands. They appear on all inputs: coax, HDMI, and component. Are these pictures below showing the same problems you and other folks have suffered from?
I bought my TV from Sony in March 2010, so the 18-month warranty just ran out this past September. MasterCard is telling me they extend manufacturers' warranties on purchases ONLY if the original warranty was 12 month or less, so I guess I will be in for a fight with Sony.





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post #5293 of 5495 Old 02-25-2012, 07:53 AM
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Quote:
Originally Posted by JewDaddy View Post

Well, I was kinda in the same boat as you. I ended up going with the XBR8 and then like an idiot, sold it about four months later so I could go with 3D. It wasnt worth it. The XBR8 has an amazing picture that these new tvs cant touch. Just my personal opinion. I say go for the XBR8 unless you really want 3d.

I currently have an hx909 and yes as great as that tv is i always felt the xbr4 had a more vivid picture..then the xbr8 came out and i almost passed out. I guess Im more of a videophile than I tend to give away...Think about...almost anyone not in this forum would rather get a new tv but I just feel that the picture these new tvs have cant touch the full backlit of the xbr8 of yesteryear...Im getting my peanuts together..I will call Sony and see if they will extend a warranty on a refurbished model.
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post #5294 of 5495 Old 02-27-2012, 10:01 AM
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Quote:
Originally Posted by Wally1912 View Post

My 46-inch XBR8 built in September 2009 just started getting vertical bands. They appear on all inputs: coax, HDMI, and component. Are these pictures below showing the same problems you and other folks have suffered from?
I bought my TV from Sony in March 2010, so the 18-month warranty just ran out this past September. MasterCard is telling me they extend manufacturers' warranties on purchases ONLY if the original warranty was 12 month or less, so I guess I will be in for a fight with Sony.

My issues was more like what g_funk is showing in his pictures. I'm still looking for the part as it has not been available from any online parts dealers or Sony. We broke down and bought a Samsung plasma in the mean time. We still have hope that the part will be available some day.
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post #5295 of 5495 Old 02-27-2012, 01:18 PM
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My 55" xbr8 started demonstrating the same problem shown in Wally 1912's photos above. This was in Nov 2011 after 2.5 years of flawless play. The vertical bands would vary in location on the screen, width of the bands, full length or partial way down the screen and color of the bands depending on the content on the screen. All the above issues will change instantly from one scene to another. Interestingly, on mostly white content, the bands will disappear and there is the incredible xbr8 picture of old, the content changes and again the screen is a mess.

I had the Sony tech in twice to work on the set, to his credit, he spent +/- 6 hours working on the tv, checked entire power supply circut and every board in the unit, changed out the T-Con board to no avail. He concluded this was a failure of the panel. Price for new xbr8 panel...$5,999!

This was a serious eye opener for me. I assumed, naively, these sets would last like the tube tv's I grew up with, 20+ years and still going strong! I assumed when purchasing this unit that it had the same quality as tv's in the past; and costing many times more, I thought this set would be bullet proof. Clearly, not the case; and it's not just Sony, a bit of research reveals that the defect/failure rates on these new panels is through the roof for most manufactures.

For the first time ever when buying the xbr8, I swallowed hard, and bought the extended warranty; of course it was also the first time I paid $5k for a tv so thought of it as buying peace of mind. I can honestly say, lesson learned; I will never buy another expensive electronic product without the maximum extended warranty. I was refunded the full purchase price for what amounted to a 10% investment. I am as disappointed as I could be in this failure, I thought the xbr8 was the perfect tv (rgb led, local dimming, ect) and anticipated it would last many, many years. If extended warranties were not available, I would not buy another premimum tv.
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post #5296 of 5495 Old 02-27-2012, 02:09 PM
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Quote:
Originally Posted by JG526 View Post

Yeah my 46 XBR8 is still amazing after all these years, but now I'm thinking I need bigger & may get the HX929. I just wish it had RGB LED's....

Don't worry about getting RGR LEDs. The HX929 has a better picture than the XBR8.
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post #5297 of 5495 Old 02-28-2012, 12:36 PM
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Quote:
Originally Posted by Kaona View Post

My 55" xbr8 started demonstrating the same problem shown in Wally 1912's photos above. This was in Nov 2011 after 2.5 years of flawless play. The vertical bands would vary in location on the screen, width of the bands, full length or partial way down the screen and color of the bands depending on the content on the screen. All the above issues will change instantly from one scene to another. Interestingly, on mostly white content, the bands will disappear and there is the incredible xbr8 picture of old, the content changes and again the screen is a mess.

I had the Sony tech in twice to work on the set, to his credit, he spent +/- 6 hours working on the tv, checked entire power supply circut and every board in the unit, changed out the T-Con board to no avail. He concluded this was a failure of the panel. Price for new xbr8 panel...$5,999!

This was a serious eye opener for me. I assumed, naively, these sets would last like the tube tv's I grew up with, 20+ years and still going strong! I assumed when purchasing this unit that it had the same quality as tv's in the past; and costing many times more, I thought this set would be bullet proof. Clearly, not the case; and it's not just Sony, a bit of research reveals that the defect/failure rates on these new panels is through the roof for most manufactures.

For the first time ever when buying the xbr8, I swallowed hard, and bought the extended warranty; of course it was also the first time I paid $5k for a tv so thought of it as buying peace of mind. I can honestly say, lesson learned; I will never buy another expensive electronic product without the maximum extended warranty. I was refunded the full purchase price for what amounted to a 10% investment. I am as disappointed as I could be in this failure, I thought the xbr8 was the perfect tv (rgb led, local dimming, ect) and anticipated it would last many, many years. If extended warranties were not available, I would not buy another premimum tv.

Very disappointing to hear that these sets are starting to have issues, as even on decent discount, it was a very expensive TV. I think I have had mine for a little over 3 years now, and it is still running strong. Hopefully the failure rate of these is very low.

Unfortunately, I remember thinking and wishing the same thing when I had my launch 60 gb, fat PS3. Which then went on to YLOD at about the 3 year mark. For comparison, I still have my launch fat PS2 that still works...go figure. Hopefully, the XBR8 takes after the PS2 side of the family.
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post #5298 of 5495 Old 03-06-2012, 08:22 PM
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My 46 inch xbr8, which I purchased from OneCall via Amazon in February 2010, began displaying horizontal lines (described on this forum as "barcode-like") four days ago. Four lines at about 5 inches in width. I stupidly believed I didn't need an extended warranty, so my 18-month warranty is out. Called Sony. They were nice and offered to replace my set with a refurbished XBR8, plus a cost of $650. I really love the quality of the Sony, am not interested in 3D, can connect to the internet through PS3, Roku XS, Apple tv (overkill, I know). Should I take the deal? It only comes with a 90-day warranty. Maybe I could try to negotiate a longer warranty after I receive the set? Any thoughts would be appreciated.

Somewhere between yes and no
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post #5299 of 5495 Old 03-07-2012, 04:29 AM
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Unless you can get an extended warranty upfront, personally, I would keep my $650 and put it towards a different set.
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post #5300 of 5495 Old 03-07-2012, 08:04 AM
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I have no warranty, own the X4500 25 months, no problems yet. JUst look at it this way; when the refurbished XBR8 has no malfunctions within the first 3 months it will probably be ok for at least 2 years. If i could get a HX909 or HX929 under $1500 i might choose that over a refurbished $650 XBR8.

Personally i haven't found a TV that's an upgrade enough to replace it so i stick with it for a while. When i replace it has to be a upgrade such as the Sharp Elite Pro 2/3gen, a 9gen KURO kind of Plasma or a OLED.
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post #5301 of 5495 Old 03-10-2012, 11:24 PM
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have had this my xbr8 55in for 1.5years now. still running like champ. *knock on wood*

love my set. i will never think about upgrading until OLED tech becomes affordable in 55-65in

and i just think the 3d ******** is just stupid
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post #5302 of 5495 Old 03-15-2012, 04:46 PM
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Anybody know of any place to get a XBR8? I have a 46 now,with no warranty, and need a new one.Nothing out there is as nice to me as the XBR8.would love a 55''! Any suggestions besides craigslist and ebay?thanks
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post #5303 of 5495 Old 03-16-2012, 01:34 PM
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Originally Posted by epfranklin View Post

Anybody know of any place to get a XBR8? I have a 46 now,with no warranty, and need a new one.Nothing out there is as nice to me as the XBR8.would love a 55''! Any suggestions besides craigslist and ebay?thanks

What's wrong with what you've got?
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post #5304 of 5495 Old 03-19-2012, 06:44 AM
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I think it was a power surge, or maybe lightning.. either way, the tv, computer and microwave all shorted out and weren't working when I came home one night.I'm hoping to find a 55xbr8 to replace the 46xbr8 tv I had but there doesn't seem to be anymore out there.thoughts?ideas?
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post #5305 of 5495 Old 03-31-2012, 12:42 PM
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I have an XBR8 and I cannot get the PC input to work. I have rebooted the computer but I cannot get a signal or get the light to light up. Any suggestions?
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post #5306 of 5495 Old 03-31-2012, 01:03 PM
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Originally Posted by gbaby View Post

I have an XBR8 and I cannot get the PC input to work. I have rebooted the computer but I cannot get a signal or get the light to light up. Any suggestions?

I've never had any issues getting my computer to hook up with my XBR8, but I've been using a DVI to HDMI cable. Windows recognizes it as a monitor and displays flawless 1080p.
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post #5307 of 5495 Old 03-31-2012, 02:50 PM
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I've never had any issues getting my computer to hook up with my XBR8, but I've been using a DVI to HDMI cable. Windows recognizes it as a monitor and displays flawless 1080p.

I'm using a RGB to RGB cable from bettercables.com and cannot get the xbr8 to recognize my Thinkpad. Again, any suggestions?
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post #5308 of 5495 Old 03-31-2012, 07:21 PM
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Originally Posted by gbaby View Post

I'm using a RGB to RGB cable from bettercables.com and cannot get the xbr8 to recognize my Thinkpad. Again, any suggestions?

I think that with RGB there is no negotiation of resolution, so if you are not sending a resolution that your tv like, it not display anything. Try to manually set the resolution to something low like: 1280x720 and connect.
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post #5309 of 5495 Old 04-05-2012, 06:30 AM
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Quote:
Originally Posted by epfranklin View Post

Anybody know of any place to get a XBR8? I have a 46 now,with no warranty, and need a new one.Nothing out there is as nice to me as the XBR8.would love a 55''! Any suggestions besides craigslist and ebay?thanks

I have a mint condition 55" XBR8 that I bought brand new right before they became obsolete and have barely used- it has been in my bedroom with a sheet over it unplugged for over a year. I guess I've been saving it for later but I would be willing to sell it for $4k-

Coton de Tulear-IndyFab-Kuro-XBR8 - Current Loves of my life.
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post #5310 of 5495 Old 08-20-2012, 05:47 PM
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A sad day: my 55XBR8 has developed the thin black horizontal lines problem on the right 3/4ths of the screen, gradually getting worse from left to right. It happens on every input, and even the default screen when there is no signal. For the others who have had this problem, is there any hope in fixing it, or is it a problem with the panel itself? I took off the back cover, blew out the dust, and made sure all the wire connections were secure, and they were. Nothing obvious as to what went wrong. For now, I moved my old XBR4 from the bedroom to the living room, but it sure as heck isn't an XBR8.

Bazinga!

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