Official Sony XBR8 Series Owner's Thread - Page 183 - AVS Forum
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post #5461 of 5483 Old 07-16-2014, 06:58 PM
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Originally Posted by SharpOne View Post
Thanks for the reply Dan, but my lines are not vertical, they are horizontal. I also use the Cinema setting. I tried Custom anyway, and no change. See pictures a few posts up...5456.
Have you tried to do a power reset or factory reset of TV ? like describe here:
https://us.en.kb.sony.com/app/answer...9,62766,62966/
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post #5462 of 5483 Old 07-25-2014, 10:54 AM
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I have done power reset, but not a factory reset. I may give it a try. However, I had kind of gotten use to the idea that a new TV was in the near future.
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post #5463 of 5483 Old 07-25-2014, 11:26 AM
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Originally Posted by wdskuk View Post
Who here still owns the legendary Sony XBR8?
I have a kdl46xbr8 I absolutly love it. It is now in my bedroom and I have a much more basic kdl55nx720 in my living room for the bigger size and 3d.
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post #5464 of 5483 Old 07-25-2014, 11:29 AM
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That is correct the cost was mind boggling and it must have sold accordingly so unfortunatly we never get this again. The closest I think is the new 65 inch flagship xbr 4k this year for 8k
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post #5465 of 5483 Old 08-02-2014, 06:56 AM
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Been watching this thread since it's birth.....sadly, my 55XBR8 is dying. Vertical lines started showing up a few weeks ago. I turned off the the DRC so it is the same FBU board that people are reporting.......so it's terminal. Picture looks ok but the TV is a shadow of it's younger self. Looking to replace with a 65XBR850B.

If I call Sony, would they offer the 15% off possibly? I'd like to not pay Texas sales tax or full price of $3250.
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post #5466 of 5483 Old 08-02-2014, 12:04 PM
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Factory reset did not solve anything either. Everyone is talking of the vertical lines. No one has the horizontal lines like in my pictures above?
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post #5467 of 5483 Old 08-04-2014, 12:40 PM
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Originally Posted by SharpOne View Post
Factory reset did not solve anything either. Everyone is talking of the vertical lines. No one has the horizontal lines like in my pictures above?
I had this precise problem. Read this thread and feared the worst. Tech came out and confirmed malfunctioning panel. Replaced, reluctantly, with a HX950.

I still find it incredible that a company like Sony can designate a product as its flasgship, charge exorbitant prices for it, and then have it fail after a few years.

Very discouraging.

Best of luck.
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post #5468 of 5483 Old 08-04-2014, 05:13 PM
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Originally Posted by GShock71 View Post
I had this precise problem. Read this thread and feared the worst. Tech came out and confirmed malfunctioning panel. Replaced, reluctantly, with a HX950.

I still find it incredible that a company like Sony can designate a product as its flasgship, charge exorbitant prices for it, and then have it fail after a few years.

Very discouraging.

Best of luck.
Agreed, and although I got thousands of hours out of the set, over the 5 or 6 years, it is still disappointing. It's still watchable, but growing more annoying each day.

I don't plan on going flagship again, even though I didn't pay the initial price, it was still expensive. Were your horizontal lines more prominent than mine? What did you do with the set, just have them take it away when the new one came?
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post #5469 of 5483 Old 08-04-2014, 06:44 PM
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It's been a little while since I had it replaced (year and a half or so), but your pics, particularly the motorcycle shots, are pretty much exactly what I remember.

Best Buy took it with them when they brought the new tv, though I am sure I could have kept it.
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post #5470 of 5483 Old 08-05-2014, 09:50 AM
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Quote:
Originally Posted by GShock71 View Post
I had this precise problem. Read this thread and feared the worst. Tech came out and confirmed malfunctioning panel. Replaced, reluctantly, with a HX950.

I still find it incredible that a company like Sony can designate a product as its flasgship, charge exorbitant prices for it, and then have it fail after a few years.

Very discouraging.
Just be thankful you weren't involved with the whole SXRD green blob fiasco:

http://www.thebuzzmedia.com/class-ac...-sxrd-problem/
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post #5471 of 5483 Old 08-05-2014, 05:23 PM
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I have both the 55" and the 46" xbr8's. Both have the original firmware that came with the sets. Never bothered to update the firmware...if it ain't broke, don't fix it. No problems with either sets. Bought them in 2008.
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post #5472 of 5483 Old 08-05-2014, 07:11 PM
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Originally Posted by AVSUSER005 View Post
I have both the 55" and the 46" xbr8's. Both have the original firmware that came with the sets. Never bothered to update the firmware...if it ain't broke, don't fix it. No problems with either sets. Bought them in 2008.
No firmware update for me either...and still...no good on the 55XBR8.

Meanwhile, the 52XBR4 soldiers on with no issues.

Last edited by SharpOne; 08-05-2014 at 07:33 PM.
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post #5473 of 5483 Old 08-22-2014, 02:16 PM
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Originally Posted by SharpOne View Post
Thanks for the reply Dan, but my lines are not vertical, they are horizontal. I also use the Cinema setting. I tried Custom anyway, and no change. See pictures a few posts up...5456.
I have the 46XBR8 which I bought in 2010. It is currently in the repair shop with two pairs of horizontal lines about six inches in length each. The repairman said the panel was defective on the day he first came out on the service call but now the shop is saying that they are going to replace two parts and if they do not fix the problem then the panel will have to be replaced. I bought the sony five year extended warranty when I purchased the set. I'm hoping the set can be successfully repaired.
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post #5474 of 5483 Old 08-23-2014, 01:53 PM
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Lines

Quote:
Originally Posted by wecampbe View Post
I have the 46XBR8 which I bought in 2010. It is currently in the repair shop with two pairs of horizontal lines about six inches in length each. The repairman said the panel was defective on the day he first came out on the service call but now the shop is saying that they are going to replace two parts and if they do not fix the problem then the panel will have to be replaced. I bought the sony five year extended warranty when I purchased the set. I'm hoping the set can be successfully repaired.
Please keep us informed on how you come out. I also have the 46XBR8 but no problems yet.

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post #5475 of 5483 Old 08-24-2014, 07:58 AM
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I bought a 9 gen pioneer plasma and set it next to my 4.5 years old 46X4500 in the dark. My pro-calibrated xbr8 was milky. Don't know if this was from the start or developed over time. not happy about that. The thing that i get out of it is that it is a good thing if one can compare TVs at the house.
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post #5476 of 5483 Old 08-26-2014, 12:39 PM
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Originally Posted by Ennui View Post
Please keep us informed on how you come out. I also have the 46XBR8 but no problems yet.
Got a call from Sony warranty company today about my KDL-46XBR8 with the two sets of horizontal lines. They say the panel is bad and no replacement panel is available. Someone from their logistics department is supposed to contact me within the next two business days to discuss an alternative replacement. Will advise with more details after they contact me.
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post #5477 of 5483 Old 08-26-2014, 04:42 PM
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Quote:
Originally Posted by wecampbe View Post
Got a call from Sony warranty company today about my KDL-46XBR8 with the two sets of horizontal lines. They say the panel is bad and no replacement panel is available. Someone from their logistics department is supposed to contact me within the next two business days to discuss an alternative replacement. Will advise with more details after they contact me.
Thank you.

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post #5478 of 5483 Old 08-26-2014, 07:54 PM
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Quote:
Originally Posted by wecampbe View Post
Got a call from Sony warranty company today about my KDL-46XBR8 with the two sets of horizontal lines. They say the panel is bad and no replacement panel is available. Someone from their logistics department is supposed to contact me within the next two business days to discuss an alternative replacement. Will advise with more details after they contact me.
Thanks for the update.

Can you tell me about the road to this point with Sony warranty?

Did you have an extended warranty, have to show the original receipt, or have the TV inspected in home/taken in for assessment?
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post #5479 of 5483 Old 08-27-2014, 11:06 AM
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Originally Posted by SharpOne View Post
Thanks for the update.

Can you tell me about the road to this point with Sony warranty?

Did you have an extended warranty, have to show the original receipt, or have the TV inspected in home/taken in for assessment?
I purchased a five year extended warranty When I bought the TV. I contacted the warranty company and gave them my certificate number and they asked for the serial number and model number of the set. They had a local repair company come by my home to repair the set but they had to take it into the shop after they determined that the panel was bad. The warranty company is responsible for providing necessary repair parts to the repair shop and in my case they were not able to find a replacement panel. I'm not sure what they will offer as a replacement but I hope it is a comparable set.
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post #5480 of 5483 Old 08-27-2014, 11:50 AM
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Originally Posted by wecampbe View Post
I purchased a five year extended warranty When I bought the TV. I contacted the warranty company and gave them my certificate number and they asked for the serial number and model number of the set. They had a local repair company come by my home to repair the set but they had to take it into the shop after they determined that the panel was bad. The warranty company is responsible for providing necessary repair parts to the repair shop and in my case they were not able to find a replacement panel. I'm not sure what they will offer as a replacement but I hope it is a comparable set.
They go by how much you pay for your television.
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post #5481 of 5483 Old 08-29-2014, 06:36 PM
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Originally Posted by wecampbe View Post
I purchased a five year extended warranty When I bought the TV. I contacted the warranty company and gave them my certificate number and they asked for the serial number and model number of the set. They had a local repair company come by my home to repair the set but they had to take it into the shop after they determined that the panel was bad. The warranty company is responsible for providing necessary repair parts to the repair shop and in my case they were not able to find a replacement panel. I'm not sure what they will offer as a replacement but I hope it is a comparable set.
That's exactly how it went for me, had a couple horizontal lines show up, called the number of the extended warranty guys...etc. In my case they said there was no comparable model and offered me around $1800. I paid $1999+tax for it, well, plus the price of the warranty from Sony. Forgot what that was, maybe $250-$300.

BTW, had to send them a copy of my receipt before being offerred any $/replacement.

I want Ed on DVD/Blu-ray!
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post #5482 of 5483 Old 08-30-2014, 05:44 PM
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Originally Posted by SharpOne View Post
Glad to see many of you have no issues with your XBR8s. I belonged to that group until a couple months ago. Currently my 55XBR8 has thin horizontal lines slowly working their way left to right across the entire screen. I've gotten thousands of hours usage out of this TV, but figured it would last longer. I think I've had it for over 6 years now. I'll probably keep it until it's completely unwatchable... getting there. What to replace it with...? Another Sony, try Samsung or Sharp? Any suggestions, I've been out of the TV game for quite a bit. By the way, the 52 XBR4 is still going strong, knock on wood, and it's at least a year older.
I have the exact same problem. My set is 5.5 years old. Every 6th horizontal line is dark on the left side of the screen and progressively returns to normal as you follow the line to the right. I Googled the problem and found one other person with the same symptoms. The corrective action suggested was to replace the panel. However, it dosen't appear to be a panel issue. Panel issues are usually the result of poor connections or failed drivers. This would result is red, green, blue or black lines the entire width (or height) of the screen. I talked to a tech at www.tristatemodule.com and he recommended replacing the TCON board. The TCOM board comes pre-instlalled on a panel if you can afford one. The Sony part number for the TCOM board is 185722312 and they want $177.73 for it. Tri-State doesn't have a cross-reference to the Sony Part number. Instead, they have two manufacturer's part numbers listed and you must look at your part to determine which to order. Their boards only cost about $75.

I removed the back and found that the CB1 board must be removed in order to get to the TCON board. One of the screws holding a heat sink in place that must be removed is stripped, so it appears that I will have to drill it out. Fun, right!

I will provide updates as the repair continues.
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post #5483 of 5483 Old Yesterday, 02:15 PM
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Every 6th line dark to left normal to right

Here are a few photos:


Space shuttle launch illustrating how every 6th line is dark on the left and progressively returns to normal moving from left to right.



Close-up of left side of screen.



Close-up of right side of screen.



View of TV with rear cover removed. Notice the two heat sinks at the top middle. The top one is attached to the TCON board and the bottom one is attached to the CB1 board.



Close-up of the TCON and CB1 boards. Notice that the top lip of the CB1 shield overlaps the TCON shield. For that reason, the CB1 board must be removed first. Also, notice what looks like foil attached to the top of the TCON shield. It must be removed VERY carefully.
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