The Official KDL...XBR9 Thread - Page 97 - AVS | Home Theater Discussions And Reviews
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post #2881 of 2902 Old 02-16-2014, 01:01 AM
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I ordred a kdl40r450a for the bedroom it should be here ~ 02/22/13. I Saw one at BB a while back good picture I thought it had a very slight edge over the equivalent LED /LCD Sammies at the time.
There was Panasonic 42 LED/LCD there looking real decent also . Those 3 had the best pictures of all the under 1K LED/LCD 40-50" sets IMO anyway.

I went back this wk . to take another look
They were all gone except they did have 40EH5300 and 5500 Sammies . The Sammies didn't look as good as I remembered could have been a Panel version thing.
I looked at other 40-46" ended up going home and ordered the Sony. It's replacing a 2012 32" Toshiba CCFL/LCD with a real nice 450cd/m2 4500:1 CR Samsung SPVA panel in it ,if it matches that it will be fine.

IIRC when I did see the Sony that would not be a problem I believe the Sony is using either an AUO or Samsung rear LED back light PVA panel so I'm expecting a good picture and decent bright room viewing .

Update got the Sony KDL 40R450A pretty decent picture and sound for a 40"
it's as good as anything (at least that I have seen) in it's price range.
It has a Samsung SPVA rear back light LED panel .

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post #2882 of 2902 Old 02-16-2014, 10:13 AM
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Quote:
Originally Posted by Ron Knepper View Post

Finally heard back, I am getting the same TV which is fine with me.  I like this one alot and now my minor issue is fixed plus I get 2 more years on the warranty.

Guess it doesn't matter if you get a new 5 year old TV or a refurb as long as the warranty is there. My 5 year old KDL52XBR9 is working like new. No panel issues, so far. They'll probably appear sometime shortly after 4/1. eek.gif
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post #2883 of 2902 Old 03-06-2014, 11:24 AM
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Sony has extended the Limited Warranty on Sony Bravia KDL-52XBR9 and KDL-52Z5100 till 3/31/2014.

http://esupport.sony.com/news/449/US/EN/

Sony's phone number is 1-888-649-7669. When you call, you must be in front of your TV and you will need your serial number.
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post #2884 of 2902 Old 03-07-2014, 08:49 PM
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My KDL-52XBR9 has ghosting issues and the left side of the TV has lost most of its backlighting. I called Sony today and the short of it is I'm getting my TV replaced for free with another xbr9 with a 2 year extended warranty. Not bad since I bought my TV back in 2009. At first they did not know about the extended warranty but their story quickly changed once I mentioned it. They will ship the TV and then provide a pre-paid return shipping label to send the old TV back in 15 days. I will caution everyone on two points:

1) mention that you have vertical lines on your TV. Sony was saying that my screen anomalies were not covered by the extended warranty since my issues were not an LCD panel issue.

"In addition, customers who paid out-of-pocket to repair the LCD Panel due to picture anomalies on one of the Affected Models prior to the date of this announcement may be eligible to be reimbursed by mail for parts and labor expenses."
source: http://esupport.sony.com/news/449/US/EN/

2) when they ask you if anything has changed with your setup just say nothing has changed to avoid any trouble.

I hope this helps anybody get their TV replaced.
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post #2885 of 2902 Old 03-18-2014, 10:44 AM
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I just received my replacement TV today and it is a Bravia KDL-55W802A! They had told me I was getting another Bravia KDL-52XBR9 but this one showed up instead. The TV is brand new and came in original packaging. I am pretty happy about getting this new TV and slightly larger with 3D support and LED technology. Go Sony! Plus I have the free extended 2 year warranty on this TV.
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post #2886 of 2902 Old 03-21-2014, 09:38 AM
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cool. my 52" xbr9 is still going strong.
i've had slight clouding since i got it and nothing has changed in the yrs i've been using it.

still have my 40" XBR3, but it's getting long in the tooth compared to the xbr9 and i'm sure the newer models are tons better than the xbr9
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post #2887 of 2902 Old 05-19-2014, 06:10 PM
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Hello AVS regulars. I'm new to this site but as I was reading thru the posts I realized that my KDL52XBR9 might fall into the category some of you have been talking about. Not long after I got it it started giving me trouble with the HDMI ports. But because I always came up with a work around I never made a big deal about it. Now the only device I can get to consistently work thru the HDMI ports is an older Philips DVP 1080i HDMI Upconvertion DVD Player. :-(  And even that is giving me issues now as it is seeming to only give me picture but no sound. Yet of course the player does output sound cause when I connect it to my surround receiver it works fine. I purchased it from Best Buy 01/01/2010 and of course like an idiot I didn't purchase the extended warranty.

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post #2888 of 2902 Old 05-21-2014, 11:43 AM
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Anyone who owns a KDL-52xbr9 and is experiencing the dreaded 10 red light flashing sequence, please take solace in the fact that the fix is quite easy.
I ordered the BU board from Sony parts a couple of weeks ago. It cost approximately $238.00 shipped to my home.
The toughest part of fixing the TV was unplugging everything and taking it off of its mount. The board itself comes out very easily and the new one goes in just as simply.
One note though, when powering the TV back up, be patient, it takes a little while. Also, once that sequence is completed, do yourself a favor and download the latest version of the software to a usb stick and allow the TV to boot up with the usb stick plugged into the TV. If you don't do this, the TV will not be able to connect to the network and retrieve content, in fact the TV will consistently give a 2200 error message.
This fix was easy to do and to me was much better than buying a replacement TV. When contacting Sony, please have your TV's serial number ready as the part number you require is directly related to the serial number of your TV.
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post #2889 of 2902 Old 08-27-2014, 06:26 PM
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Sony has extended the Limited Warranty on Sony Bravia KDL-52XBR9 and KDL-52Z5100 until 3/31/2014.

http://esupport.sony.com/news/449/US/EN/

Sony's phone number is 1-888-649-7669. When you call, you must be in front of your TV and you will need your serial number. You will also need a valid credit card number.
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post #2890 of 2902 Old 08-28-2014, 09:16 AM
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Quote:
Originally Posted by Untarr View Post
Sony has extended the Limited Warranty on Sony Bravia KDL-52XBR9 and KDL-52Z5100 until 3/31/2014.

http://esupport.sony.com/news/449/US/EN/

Sony's phone number is 1-888-649-7669. When you call, you must be in front of your TV and you will need your serial number. You will also need a valid credit card number.
i think u mean 2015
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post #2891 of 2902 Old 09-10-2014, 12:05 AM
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Hello,

I received my warranty replacement for my Sony XBR9 today. It was a refurbished 55-W802A with a 90 day warranty.

For the warranty exchange, all Sony told me to do was to pack up the defective XBR9 and ship it back to them. However, they did not provide tell me where to send the TV to, they did not provide a shipping label, and I am unsure if they are going to make ME pay for shipping. Can I please get some feedback from someone who has returned their XBR under the extended warranty on the process of returning my defective TV to Sony.

Thanks
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post #2892 of 2902 Old 01-07-2015, 11:26 PM
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Quote:
Originally Posted by seattlebacon View Post
Hello,

I received my warranty replacement for my Sony XBR9 today. It was a refurbished 55-W802A with a 90 day warranty.

For the warranty exchange, all Sony told me to do was to pack up the defective XBR9 and ship it back to them. However, they did not provide tell me where to send the TV to, they did not provide a shipping label, and I am unsure if they are going to make ME pay for shipping. Can I please get some feedback from someone who has returned their XBR under the extended warranty on the process of returning my defective TV to Sony.

Thanks
If I may ask, what was the answer to this question?

My 52XBR9 the other day displayed horizontal parallel lines all down the left side, with significant distortion, and noticable darkening of the rest of the screen. I unplugged it for a little while, and now it seems back to normal, but I'm wondering how much longer the TV has.

Is it still a requirement to send in your TV? And what if I send it in, but the problem does not manifest itself? The extended warranty deadline is approaching, so I would need to act before 3/2015.
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post #2893 of 2902 Old 01-15-2015, 02:20 PM
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Originally Posted by GFelizardo View Post
If I may ask, what was the answer to this question?

My 52XBR9 the other day displayed horizontal parallel lines all down the left side, with significant distortion, and noticable darkening of the rest of the screen. I unplugged it for a little while, and now it seems back to normal, but I'm wondering how much longer the TV has.

Is it still a requirement to send in your TV? And what if I send it in, but the problem does not manifest itself? The extended warranty deadline is approaching, so I would need to act before 3/2015.
Well, the TV was distorted two more times, so I gave Sony a call.

All I have to do is take 3 pictures and email them to Sony. 1 pictures of the whole front of the TV displaying the issue, 1 close up picture of the issue, and 1 picture of the model/serial# sticker, and then the process should get started on them sending a new TV. Not sure what model yet, the rep didn't know..

I'm pretty happy with that outcome, another new TV at no cost. Sony's on a somewhat bad roll with TVs though. My first Sony was a KDS-R50XBR1, which had a recall issue, and that led me to receive this XBR9 at a reduced price ($1300). Just glad this next TV is at no additional cost. I'm still able to use the XBR1 for the kids, even with any color issues.
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post #2894 of 2902 Old 02-14-2015, 11:46 AM
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Sony on Ebay is currently selling KDL52XBR9 (Refurbished) for $429 with 30 days return policy. Not sure about warranty. I have an entry level plasma TV with great picture quality but horrible glare in my bright room. Thinking about trying this TV before spending ~1k for KDL-55W800B.
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post #2895 of 2902 Old 02-14-2015, 02:57 PM
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I would go for the XBR. I just purchased a top of the line Samsung F8500 plasma and the step up in picture quality is not that significant over my old XBR9. Except for the dark scenes of course which blow away the XBR.
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post #2896 of 2902 Old 02-14-2015, 03:09 PM
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Quote:
Originally Posted by sshamim View Post
Sony on Ebay is currently selling KDL52XBR9 (Refurbished) for $429 with 30 days return policy. Not sure about warranty. I have an entry level plasma TV with great picture quality but horrible glare in my bright room. Thinking about trying this TV before spending ~1k for KDL-55W800B.
Might be worth your while - check on the return shipping charge and clarify the warranty. You'll have a chance to scratch the upgrade itch if you want to. I have a Panasonic GT30 plasma in the living room & a 46XBR9 in the bedroom, and after watching the Plasma I'm still impressed by the XBR9 image/

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post #2897 of 2902 Old 02-23-2015, 03:49 PM
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I had a KDL-52XBR9 that was replaced last January as part of the extended warranty problem. Now I am having it replaced again - this time due to the horizonal line problems. They said I could have a choice of another refurbished XBR9 or a new KDL-55W802A - 90 day warranty either way. Going with the 55W802A. Its in-route and should be delivered later this week.

Also I have a 52XBR4 that is still going strong with no problems ("knock on wood")! It had a better picture than the XBR9, which never quite measured up to some of the other XBR models' picture quality.
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post #2898 of 2902 Old 02-24-2015, 08:52 AM
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Quote:
Originally Posted by wizard19 View Post
I had a KDL-52XBR9 that was replaced last January as part of the extended warranty problem. Now I am having it replaced again - this time due to the horizonal line problems. They said I could have a choice of another refurbished XBR9 or a new KDL-55W802A - 90 day warranty either way. Going with the 55W802A. Its in-route and should be delivered later this week.

Also I have a 52XBR4 that is still going strong with no problems ("knock on wood")! It had a better picture than the XBR9, which never quite measured up to some of the other XBR models' picture quality.

Wizard being that you had an XBR9 they should have givin you another XBR model preferably a brand new one not the W802A. The W802 is a good tv dont get me wrong but for what you paid for the XBR9 Sony could have done better. I had a chance back in the day to get an XBR9 but after reading reviews ect I passed because I thought that it was a step backwards from the excellent XBR8. Again Sony could have offered you better but thats how they do buisness now days I guess.
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post #2899 of 2902 Old Yesterday, 10:34 AM
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Originally Posted by steve1971 View Post
Wizard being that you had an XBR9 they should have givin you another XBR model preferably a brand new one not the W802A. The W802 is a good tv dont get me wrong but for what you paid for the XBR9 Sony could have done better. I had a chance back in the day to get an XBR9 but after reading reviews ect I passed because I thought that it was a step backwards from the excellent XBR8. Again Sony could have offered you better but thats how they do buisness now days I guess.
Steve, What other options is Sony offering on replacement tv's? As far as I have seen, it is either a refurbished xbr9 or new w802. I don't need another xbr9 that in less than a year I need to spend a dozen phone calls over two months to get a replacement. I realize the 802 isn't the same specs as the xbr9, but maybe the build is better. I will be upgrading both tv's later this year for larger units - neither will be a sony. The xbr9 is not watchable right now due to the constant horizontal lines coming and going.

Last edited by wizard19; Yesterday at 10:38 AM.
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post #2900 of 2902 Old Yesterday, 01:53 PM
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Originally Posted by wizard19 View Post
Steve, What other options is Sony offering on replacement tv's? As far as I have seen, it is either a refurbished xbr9 or new w802. I don't need another xbr9 that in less than a year I need to spend a dozen phone calls over two months to get a replacement. I realize the 802 isn't the same specs as the xbr9, but maybe the build is better. I will be upgrading both tv's later this year for larger units - neither will be a sony. The xbr9 is not watchable right now due to the constant horizontal lines coming and going.

Wizard I dont know what other options Sony is offering but I know this I would have asked for an XBR unit. An a new XBR for a unit that has failed to live up to your expectations I wouldnt have setteled for anything less. But if your upgrading down the road then the W802 should meet your needs because it is a good tv. Its good though that you didnt settle for a refurbished unit because in my opinion those are the ones to avoid...trust me I know from first hand experience.
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post #2901 of 2902 Old Yesterday, 07:09 PM
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FWIW - I received a new 55W800B.
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post #2902 of 2902 Unread Today, 12:18 PM
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FWIW - I received a new 55W800B.
Cool wizard. Post some pics and let us know how you like it.
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