AVS Forum Special Member
Join Date: Jan 2003
Location: Back in the SF Bay Area
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OK, so here is the transcript of my chat session with Sony Service about the optical out on our tv. You can see he was misinformed at first, but then changed his tune. I'm still not convinced he has it right. Any comments?
user Christian has entered room
analyst Nickolas_ has entered room
Nickolas_> Hi Christian. Welcome to Sony Online Support. I'm Nickolas. Please allow me a moment to review your concern.
Nickolas_> Thank you for waiting, Christian. I'll be glad to assist you with the information about the Optical OUT port feature of the TV.
Nickolas_> The Optical OUT port of the TV works only when the CABLE/ANTENNA port of the TV is connected.
Christian> So it will not output a signal from a satellite receiver connected to an HDMI input?
Nickolas_> Yes, that's correct.
Christian> Oh, I was under the impression that this model did
Christian> where does it explain this in the user manual?
Nickolas_> I'm sorry for the confusion.
Nickolas_> Yes, you can output the audio from the satellite receiver connected to an HDMI input of the TV.
Nickolas_> I meant from the Digital Optical OUT port.
Christian> I thought you just said the optical out works only with the cable/antenna input connected?
Nickolas_> Yes, but the newer TV models works even when the HDMI port of the TV is connected.
Nickolas_> I am sorry for the confusion before.
Christian> ok, so then what format is the output? Bitstream, or PCM?
Nickolas_> It is PCM.
Christian> PCM only? There is no way to select between the two in the menu?
Nickolas_> Please give me a moment while I get this information for you.
Nickolas_> Thank you for waiting, Christian.
Nickolas_> I have checked the information and the Optical Audio OUT outputs PCM only.
Christian> Ok, thank you
Nickolas_> You're welcome.
Nickolas_> Are you able to take it from here?
Christian> yes, thank you.
Take responsibility for your own actions...society is not here to look after you...
In other words, if you order coffee, expect it to be hot for christsake!