So, I thought I'd try it again: I've got a Sony KDL-52Z5100 with a dead screen. Sony has warranteed the unit out, the replacement is installed, and they've received the tag I took off the back. So this is mainly for curiosity and tinkering.
The issue was gradual: a section of the screen went blocky, then a larger section, and finally the whole thing went dead. Unlike the TH-42PA20, which had a few known problems that a lot of people had worked with, I haven't been able to find much about the KDL-52Z5100 or its innards.
As an aside: Sony charges $7000 (that's SEVEN THOUSAND) for a replacement LCD panel! Still trying to figure out exactly how that works for a TV that retails for under $2K
The Sony service repair station ordered a new screen (ACL 180289511) with the explanation that my screen was not making the proper electrical contact when the set was cold.
Unfortunately one month has now gone by with no word from Sony even though their customer service told me that they would update me in 2 business days.
Has anyone else had similar problems both with this Sony model and the Sony warranty repair service?
I purchased my Sony at Future Shop December 20 2009
My KDL52Z5100 also just started displaying double images and horizontal lines on power up. It goes away after 5 minutes just like the previous post has mentioned. I got it inspected by a Sony authorized technician and he mentioned only way to resolve the issue is to replace the LCD panel and he gave a quote of $2500!!
Is this a common problem with this model? Anyone knows of a recall. I am also just outside my warranty period.
I have the same issue ... horizontal lines and blackout splotches on startup, which clear up and go away after about half an hour. My father-in-law got an arrangement worked out with Sony and replaced the set after being quoted $2500 for a "replacement board." They required he send in the original sticker off the TV so it can't be dealt with again through them.
My question is whether anyone "in the business" has identified the exact nature of the problem, and has worked out a fix? Seems a shame to junk a TV that might be repairable for a reasonable expense. I would mount it on my wall and use it "as is," but from what I've read the problem grows steadily worse until the TV dies. If somebody could direct me to the area that fails it would be worth attempting to fix the "bad contacts" if that's even remotely possible.
Apparently there are hundreds or even thousands of these sets affected, so if a repair center was able to work out a cost-effective fix they'd have us lined up to get the sets repaired and back to working properly.
Hope somebody "in the know" sees this and has a solution - Thanks in advance if you do!
It is due to TAB problem of the LCD panel mentioned in
Not T-Con or main board problem.
I brought my TV to? AGITECH agitech.ca/lcd-repair-services*.htm
and they replaced the TAB.
Now the problem is fixed and I am very happy.
You can find more information (price, etc) in
(Toshiba Canada use their service)
Find out who filed the class action against Samsung, then email him, cite this site for the amount of postings about the same prob.
PS, if you paid to have yours fixed, they'll reimburse you the cost with proper documentation.
SONY did a great job with customer service for me.
Thanks for this forum and all the information, very helpful and saved me literally thousands of dollars on a new set.
Sony is sending me a new KDL-52Z5100 TV with 2-year warranty!
What I did:
I went to http://esupport.sony.com/US/ I looked up the model number KDL-52Z5100, and under "News/Alerts" I found the page describing the warranty extension.
I called 888-649-7669 and described the problems i was having with picture on cold startup, and showed her the link to the warranty, and now they are sending me a new TV.
They didn't ask for pictures of it malfunctioning or anything, (but I filmed the problem with my iPhone, so I can prove it later if need be).
What I said:
I did not prove where or when I bought it, no receipt, My personal info was not in any of sony's records. I just said that I had a broken KDL-52Z100 that was giving me problems, and sony has extended the warranty for these problems. And now they are sending me a new one with a 2-year warranty.
She was not able to tell me the exact model number of the TV they are shipping to me, she said the actual model of TV will be determined by what the warehouse has in stock today. She said it will either be the same model, or a newer one with same or better features and either the same screen size or slightly larger. She said they ship either the same exact or better replacement equipment.
How it will work:
They send the new TV, It should arrive in 5 to 7 days from when I made the call. I keep my old TV Stand, Put my old TV and remote in the prepaid box and mail it back within 15 days. They did need to verify my credit card, because they said some people try to keep the old TV and the new one. She said they won't charge me anything as long as I return the old TV in 15 days.
So now I wait
Just placed my call today, so I don't have the replacement TV yet.
I'll post a follow up if I get anything other than another KDL-52Z5100, or if something goes wrong in the next few weeks.
It has been one week and I have received the replacement from sony today.
They shipped me a KDL52XBR9.
It seems to be an updated version of the KDL52Z5100, almost exactly the same.
It has slightly better looking software and a a couple more heat vents on the back, but otherwise identical and new.
'hard to tell them apart, and mounting clearances are identical to the KDC52Z5100.
They were never able to tell me the model number or give me a delivery date or tracking number or any information any of the several times i called this week, but they did do what they said they would.
Warning!: Ours arrived in a way oversized box with massive red and black graphics that clearly say "SONY Bravia LCD HDTV". It was the size of a billboard, and I understand sony wants to advertise every chance they get, but Everyone who passes by will think you have a brand-new 80-inch flatscreen TV in your house. It certainly makes you a target for theft. Be aware. The box can easily be read from a block away.
Hope this info helps.
to the problems and solutions for this set. I contacted Sony and they told me there is no such warranty or replacement
for this model. I insisted that other customers were getting results but they refused any help other then getting
it serviced for big money. I did find the extended warranty under the news tab on the sony website but they
took the post down and cannot get it now. Any help would be appreciated, yours truly 1 pissed off lifelong Sony customer.
And it is still there.
if that link doesn't work for you, try:
But using Safari on a Mac, the Limited Extended Warranty page comes up.
Maybe It was just a user error. Sony didn't know what I was talking about at first either, I had to read the whole address to them over the phone, before they were like "Oooooohhhhh, Ok, we'll replace it for you".
I told the call center person the model, year and serial number of my Sony Bravia. I told them when the problem started and what it's like now. She asked a few questions, "Are there dark spots on the screen? Does the TV turn it self off? Are there horizontal lines on the screen?" My answer to these questions was no. She was typing the whole time I was speaking with her & also when she asked questions.
She then read (from a script) that my problem was NOT the LCD Panel and that this issue I had was NOT covered under the extended warranty. She gave me the name & number of a repair shop that could service my 52 Z5100. I asked her what if I had the repair service come out & they found the problem to be the LCD Panel. She said Sony could look to replace the TV at that time. I asked what about the money I spent to have the repair service come out and she said Sony would NOT reimburse me for the repair visit.
I told her that I couldn't believe the TV wasn't covered under the extended the warranty & she said she typed in the information I gave her and the "software" told her that the LCD Panel was not the problem.
Anyone else experience this bullcorn?
I do agree that Sony and more companies like it might try to enforce selling prices in the future, although it really provides no benefit to them - they get the same wholesale price in any case.
Nikon has just started enforcing minimum pricing in the U.S. with big penalties for dealers who violate it. The idea is to protect independent dealers who can't afford to discount the way the big chains or internet dealers do, but I think Nikon is way too late for that: most of the independent dealers are long out of business and Nikon treated them like crap when they were in business. I think this will really hurt Nikon as their products already are very expensive in the U.S. due to the dollar/Yen exchange rate (the USD is worth 30% less than it was just a few years ago) and they'll be forced to offer big rebates when sales drop, especially since not only are the enforcing minimum prices, but they just raised the prices to boot.
Thanks to this AVS forum info, yesterday, I got a new Sony KDL-55W802A in exchange of my almost dead Sony DKL-52Z5100. The new one is better quality. A while ago, I searched and found in the web your forum info that was essential to deal with Sony of Canada ( thank you ) according to the Limited Warranty Extension for the LCD Panel in two 2009 Model Year 52" BRAVIA TVs (KDL-52Z5100 and KDL-52XBR9)
I was also denied warranty service and was told the problem was not the LCD. My TV the picture just went out last night and now all I have is a black screen. Sound is still working but no picture. I also have no error code blinking LED's.
I was asked some different questions than Baseball4Lifeand was wondering if the people that were offered a replacement could tell me if your TVs behaved differently than mine when asked questions about your TV.
1) Did sound continue to play through the speakers when the LCD completely failed?
2) Did the Sony Logo show on the screen during power on?
3) Did the menu's work on your screen after it failed?
If anyone has a description of the problem that was accepted it would be very helpful.
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