tx, Last Sony product I bought was a 36" CRT, super expensive at the time tv. One year and a few days into it's very pampered life, the picture tube died. The picture tube! Sony finally agreed to fix it after I wrote to their supreme leader in Japan, but till then they were not going to do anything.
Anyway, Sony is not the Sony of the old days. I've moved on to Samsung, and so far their products have been much better than Sony.
Moral of the Story..tho times have changed and all, if all else fails, send their CEO in Japan a note (certified snail mail) and see what happens.