The Official Mack Extended Warranty Thread - AVS Forum
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post #1 of 98 Old 01-28-2010, 01:05 PM - Thread Starter
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Hi,

There are a lot of people on this forum that have questions abut our warranty service, or need support. Any one that has any specific questions pertaining to Mack warranty please post here and I will answer all your questions. Please keep the topic related to Mack warranties only.

Thank You,
Dave
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post #2 of 98 Old 01-28-2010, 01:59 PM
 
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Good idea to have a single thread since there have been multiple
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post #3 of 98 Old 01-28-2010, 02:28 PM
 
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Let's say I have a Mack extended warranty for a TV that I sold (thanks Roman!) but the new owner wasn't interested in the warranty. Is there any possible way to transfer that warranty to another (newer) TV (same model)?
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post #4 of 98 Old 01-28-2010, 04:13 PM
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Why does it take so long to get a reimbursement from Mack Camera for a projection TV bulb replacement? I received authorization from Mack Camera back in October to go ahead and purchase a replacment bulb for my rear projection TV. As instructed by Mack, I returned the old bulb along with the invoice for the new bulb purchase (I purchased the new bulb directly from the TV manufacturer's web site) to Mack nearly 3 months ago and was subsenquently told almost 2 months ago that it had been received and my check would be included in the next printing. I inquired again last week and was told the same thing.

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post #5 of 98 Old 01-28-2010, 09:16 PM
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Hi
, Is it 5 years from DOP of the TV or DOP of the warranty?
-Kip
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post #6 of 98 Old 01-29-2010, 09:32 AM - Thread Starter
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Quote:
Originally Posted by vinnie97 View Post

Let's say I have a Mack extended warranty for a TV that I sold (thanks Roman!) but the new owner wasn't interested in the warranty. Is there any possible way to transfer that warranty to another (newer) TV (same model)?


The warranty can only be transferred to the new owner. You cannot transfer the warranty from equipment to equipment. On the original purchase of the TV and warranty, that warranty is dedicated to that TV and cannot be changed.
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post #7 of 98 Old 01-29-2010, 09:34 AM
 
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Quote:
Originally Posted by Kipperman View Post

Hi
, Is it 5 years from DOP of the TV or DOP of the warranty?
-Kip

TV unless I am corrected
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post #8 of 98 Old 01-29-2010, 09:41 AM - Thread Starter
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Quote:
Originally Posted by Kipperman View Post

Hi
, Is it 5 years from DOP of the TV or DOP of the warranty?
-Kip


5 years from the date of purchase on your Television.
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post #9 of 98 Old 01-29-2010, 11:45 AM
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I've got a quick question. I may be moving within the next year, if I purchase a Mack warranty would there be any issue with changing my address at a later date?
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post #10 of 98 Old 01-29-2010, 02:02 PM
 
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Quote:
Originally Posted by convexion View Post

I've got a quick question. I may be moving within the next year, if I purchase a Mack warranty would there be any issue with changing my address at a later date?

nope no issue
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post #11 of 98 Old 02-07-2010, 05:01 PM
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Quote:
Originally Posted by mackcamera View Post

Hi,

There are a lot of people on this forum that have questions abut our warranty service, or need support. Any one that has any specific questions pertaining to Mack warranty please post here and I will answer all your questions. Please keep the topic related to Mack warranties only.

Thank You,
Dave

Who has the best price on MACK warranties?
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post #12 of 98 Old 02-07-2010, 10:23 PM
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post #13 of 98 Old 02-07-2010, 10:35 PM
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Quote:
Originally Posted by Cleveland Plasma View Post

"The best deal is not always the best price"

While this is a true statement there are many variables and issues with it when applied to today's TV's esp LCD TV's

I personally will side with Servicetech on these forums and tell people who are just looking for a TV to get a base to mid range model from a name brand

reguardless of consumer report numbers i will openly state that for your money a panasonic plasma for most peoples needs will be not only the best picture to price ratio TV you can find but also some of the most reliable TV's you can currently buy and many extended warranty companies will reflect this as well in their pricing of the warranty for panasonic models vs other brands

all that being said i personally bought a Toshiba LCD TV and am happy with its performance and know full well it may fail me after warranty but that is ok to me, if it does i will either replace it or repair it myself unless it is a panel failure because that is cost prohibitive but when it comes to replacing the power supply/mainboard/TCON/Ballast board it is pretty cheap to find the parts online via Ebay and other sites and easily user replaceable without even soldering and i'm a person with above average electronics skill and solidering skill.

a layman can easily swap out a board in today's TV's its almost too easy

If you're a gamer or interested in using an LCD TV as a primary monitor take a look at my thread on Input Lag
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post #14 of 98 Old 02-08-2010, 11:12 AM
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I'd like to buy a Mack warranty (#1051 for TVs under $2500) but can someone answer these questions for me?

Q: There seems to be conflicting information regarding contract transferability which is important to me. Near the top of this link
http://www.mackcam.com/servicecontra...=56&row_id=101 , they say it's transferable. But the 3rd paragraph from the bottom clearly states it's NOT transferable. Which is it?

"Mack Camera and Video Service will not be liable for loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer’s defects, replacement will be made with the same or equivalent model based on the contracted unit current market value at our discretion.

This service contract is not transferable."
Q: It also says the following:

"This service contract is not an insurance policy or a warranty."

Why does it say it's NOT a warranty? And what's the difference between a service contract and a warranty?

TIA
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post #15 of 98 Old 02-08-2010, 11:15 AM
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Quote:
Originally Posted by Cleveland Plasma View Post

"The best deal is not always the best price"

A mack warranty is a mack warranty, isn't it? What are the difference(s) between Mack warranties (with the same Mack contract number) purchased from different places? Do they come with possibly different coverages?
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post #16 of 98 Old 02-08-2010, 01:28 PM
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For example Mack offer one client a little less than I thought was needed to buy him out of his unit. I spoke with Mack and they helped the situation

Some dealers out there will treat their clients like a number, no support just a sale.
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post #17 of 98 Old 02-08-2010, 01:33 PM
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Quote:
Originally Posted by frito View Post

a layman can easily swap out a board in today's TV's its almost too easy

I agree, however what if a board can not be found? In the end it is luck of the draw. Some people will use their warranty and most will not. Question is, "do you feel lucky?"
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post #18 of 98 Old 02-08-2010, 03:10 PM
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I bought a Sony TV with a one year warranty in December. My understanding is that it is too late to buy the 3 year Mack warranty. But I read that there is a 5 year warranty that can still be bought as long as you have 90 days left on the manufacturers warranty. Is that true?

My other question is regarding the TV price. The warranties are sold based on "TV up to X dollars". Is "X" the price I paid, or is it the MSRP?
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post #19 of 98 Old 02-08-2010, 05:57 PM
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You can buy either warranty. Warranties are based on what you paid for unit itself excluding shipping, sales tax, or any other fees.
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post #20 of 98 Old 02-08-2010, 06:24 PM
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Quote:
Originally Posted by Cleveland Plasma View Post

I agree, however what if a board can not be found? In the end it is luck of the draw. Some people will use their warranty and most will not. Question is, "do you feel lucky?"

with Ebay its almost impossible not to find someone selling a LCD with broken screen for parts or parting out a busted TV

for kicks i just checked ebay and i can get any board inside my Toshiba 40xv645u for anywhere from 60-180 bux from one person parting one out and there is another person selling all the parts out of a busted screen unit for 100 bux!

granted higher end models will be much harder to find used parts for due to the low amount of units sold and in the market and 3rd tier brands should be avoided due to not being able to find sources for new parts when things go wrong

If you're a gamer or interested in using an LCD TV as a primary monitor take a look at my thread on Input Lag
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post #21 of 98 Old 02-08-2010, 09:27 PM
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Quote:
Originally Posted by mmoh00 View Post

I'd like to buy a Mack warranty (#1051 for TVs under $2500) but can someone answer these questions for me?

Q: There seems to be conflicting information regarding contract transferability which is important to me. Near the top of this link
http://www.mackcam.com/servicecontra...=56&row_id=101 , they say it's transferable. But the 3rd paragraph from the bottom clearly states it's NOT transferable. Which is it?

"Mack Camera and Video Service will not be liable for loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer's defects, replacement will be made with the same or equivalent model based on the contracted unit current market value at our discretion.

This service contract is not transferable."
Q: It also says the following:

"This service contract is not an insurance policy or a warranty."

Why does it say it's NOT a warranty? And what's the difference between a service contract and a warranty?

TIA

Hmm, no comments on whether Mack's TV warranty is transferable or not? I sent an email to Macks and no reply either.

I'm sensing it's not transferable. Mack should fix the info on their web page. It's clearly misleading.
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post #22 of 98 Old 02-11-2010, 11:21 AM
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I just purchased a refurbished projector with a 30 day warranty. Is it possible to buy a bulb warranty for this since it is a refurb?
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post #23 of 98 Old 02-11-2010, 03:07 PM
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post #24 of 98 Old 02-11-2010, 03:51 PM
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I just purchased a set last month. If the TV comes with a 1 year Warranty, do I just have to purchase a Mack Warranty before the year is up? Within 30 days of the purchase?

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post #25 of 98 Old 02-12-2010, 12:21 PM - Thread Starter
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Quote:
Originally Posted by mmoh00 View Post

Hmm, no comments on whether Mack's TV warranty is transferable or not? I sent an email to Macks and no reply either.

I'm sensing it's not transferable. Mack should fix the info on their web page. It's clearly misleading.


Hi I am sorry I did not respond earlier. I covered the transfer question earlier in post#6. The warranty can be transferred to a new owner only, not to a new TV .Our website is in the process of being updated and I do apologize for the confusion.
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post #26 of 98 Old 02-13-2010, 07:45 PM
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Quote:
Originally Posted by Ron Jones View Post

Why does it take so long to get a reimbursement from Mack Camera for a projection TV bulb replacement? I received authorization from Mack Camera back in October to go ahead and purchase a replacment bulb for my rear projection TV. As instructed by Mack, I returned the old bulb along with the invoice for the new bulb purchase (I purchased the new bulb directly from the TV manufacturer's web site) to Mack nearly 3 months ago and was subsenquently told almost 2 months ago that it had been received and my check would be included in the next printing. I inquired again last week and was told the same thing.

Who did you purchase your bulb warranty from? I may be able to try and get you some resolution from Mack.

Jamie Bowley
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Toll Free 866.827.3489
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post #27 of 98 Old 02-13-2010, 08:20 PM
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Quote:
Originally Posted by modiGTI View Post

I just purchased a set last month. If the TV comes with a 1 year Warranty, do I just have to purchase a Mack Warranty before the year is up? Within 30 days of the purchase?

You have until 90 days remaining on your original warranty to purchase an extended warranty with Mack. If you need a bulb warranty, that must be purchased within the first 30 days of purchasing your unit.

Jamie Bowley
TapeWorks Texas, Inc.
Toll Free 866.827.3489
4930-B Dacoma
Houston, TX 77092
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post #28 of 98 Old 02-16-2010, 10:15 PM
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I just received my replacement bulb from Mack (via PurelandSupply.com) and I am disappointed to see that I was not sent an OEM bulb/housing. The box says it is an alternative to AN-100LP/1. The part number on the housing is AN-XR20LP.

This is not a Marantz OEM part and putting this into my projector will void the remainder of the 3 year warranty.

I need part number LU4001VP as a replacement.

I am hopeful that MACK will rectify in an expedient fashion, we shall see. I sent an email tonight.

Anyone else have a similar experience? How did MACK rectify the situation.

Thanks in Advance.
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post #29 of 98 Old 02-17-2010, 12:19 PM
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An update to my quest to get an OEM bulb for my Marantz VP4001 through MACK.

I got an email back from MACK CSR telling me to call Pureland Supply.

Called Pureland Supply. Woman I spoke to was very nice, but informed me that the part I need is back ordered. She told me that it would be at least 2 weeks, perhaps longer. (Not what I wanted to hear, but I am happy that she was being honest with me.)

I called Customer Service at MACK and informed them of the back order status. I was told that I could order it myself and submit for reimbursement, but that it would take 30-45 days for me to get a check.

When I asked if there was another supplier they could use or if I found a store who carried the bulb, could I have MACK order it on my behalf....I was put on hold.

Rep comes back from hold and said she would check different sources and get back to me by tomorrow.

To my surprise, I got a a call back within 10 minutes from MACK. I was told that they could order an OEM bulb but it would take at least 5 days to ship because it was back-ordered.

So now, I wait, Nine days after submitting all the required paperwork via email to start my claim process, I'm going to have to wait another 5 days minimum. Hopefully the bulb does ship in the projected time.
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post #30 of 98 Old 02-20-2010, 09:00 AM
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Quote:
Originally Posted by jamie6034 View Post

You have until 90 days remaining on your original warranty to purchase an extended warranty with Mack. If you need a bulb warranty, that must be purchased within the first 30 days of purchasing your unit.

But the Terms of the TV warranty state this:

This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. which i take to mean that you have to buy the TV warranty within 30 days of buying the TV, not 3 months before the factory warranty expires. It doesn't say anything about the bulb, just the equipment. I've asked for some clarification in one of the other Mack threads (there are several).

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