Originally Posted by tokyo
The cost of the backlight panel is around $1,700 and the remaining I believe is for the delivery and the replacement fee.
I don't know exactly why they have to replace the panel, and not repair (replace failed parts) the backlight panel.
I also fail to see what the LCD panel has to do with a failed backlight but I suspect that it's just poor wording on their part.
If it's only a failed backlight (the technician said that the image itself was still on the the LCD panel, right?) then I suspect that they could repair it for much less if they would actually care about it (especially if it would cost *their* money and not *yours*).
With this price tag I can only surmise that they are either going the easy way (simply replacing *all* parts remotedly connected to the failure including the lamps themselves) or simply trying to sell you a new TV by making the bill outrageously high so that a repair looks uneconomical.
At this point you basically have two choices:
a) Try to convice Sony that this is a follow-up to the service case while within the warranty period. They *should* have a database entry for that.
If they don't budge try to argue that the price seems way too high (avoid words like ridiculous or outragous) and that you will get a second opinion.
If they are still unreasonable try to get a higher up (or do the EECB mentioned earlier). Tell them that you expect a repair under good will and that they call you back within two days.
If they play deaf you can either go to your Sony Center and make a loud scene in front of the buying public or try (b)...
b) If the "negotiations" fail you'll indeed have to get a second opinion by calling a different repair company and telling them that you suspect that the either power
or the inverter board
is defective. That way they are more careful when they diagnose the set as you don't seem like an easy target for them...
See what they calculate (for a fixed price repair!) and keep us posted.