Official 2010 Sony ...HX701 Owners Calibration thread - AVS Forum
Forum Jump: 
Reply
 
Thread Tools
post #1 of 823 Old 03-08-2010, 07:36 PM - Thread Starter
Member
 
Lionanimal's Avatar
 
Join Date: May 2005
Location: metro Seattle, WA, USA
Posts: 158
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Liked: 30
Although elsewhere on AVS Forum there is a 2010 Bravia lineup thread,

THIS thread is specific to the 2010 Sony (LCD) "HX"701 Cold cathode fluorescent lamp (CCFL) model of HDTV. Please post known factual information and verified calibration settings, owners adjustments etc.

At this time of original posting, March 8, 2010 the Sony HX701 model is a Canadian model offered to certain Americans. American XBR1 owners are being offered the Sony HX701 at a reduced rate in exchange for SXRD green blobs and yellow stains that recur on Sony XBR1 (and other LCOS models) circa 2005, 2006, 2007.

Anticipate availability in approximately mid-April 2010 in the USA via the Sony SXRD exchange program. There is some discussion of the HX701 herein within this AVSforum within the "Rear Projection Models" folder.

Although for other Sony Bravia models the XX0 vs. XX1 numeric distinction is intended to indicate a "Costco-specific" model, to the best of my knowledge at this time ... the HX701 is NOT a Costco-specific model. In the general internet web there are google results for an Asian 701 model, but it is not clear to me via Google Translation Toolbar if such an Asian HX701 is nearly similar to a Canadian HX701 or not. Perhaps a reader or lurker familiar with the language can contribute additional information in that regard.

The existing 2010 Bravia lineup thread covers a wide variety of models, contains inaccurate speculation, covers a wide geographic area, and hence is rather disorganized. Hence, THIS THREAD is specific to the 2010 Sony HX701 LCD CCFL HDTV.

Best regards to owners and potential owners. Enjoy your new HDTV.

Certainly, feel free to share your various opinions of 2010 Sony "HX"701 LCD CCFL HDTV picture settings, adjustments, tweaks, calibration results and overall impressions.


Leo Henton, a consumer, not affiliated with Sony.
Lionanimal is offline  
Sponsored Links
Advertisement
 
post #2 of 823 Old 03-09-2010, 07:48 AM
Advanced Member
 
CSonntag's Avatar
 
Join Date: Jan 2003
Location: Back in the SF Bay Area
Posts: 896
Mentioned: 0 Post(s)
Tagged: 1 Thread(s)
Quoted: 91 Post(s)
Liked: 27
I am very curious to know where this tv slots into the overall Sony lineup, especially with respect to the EX700 series.

Take responsibility for your own actions...society is not here to look after you...
In other words, if you order coffee, expect it to be hot for christsake!
CSonntag is offline  
post #3 of 823 Old 03-09-2010, 08:19 AM
Member
 
candjhuntley's Avatar
 
Join Date: Feb 2009
Posts: 73
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by CSonntag View Post

I am very curious to know where this tv slots into the overall Sony lineup, especially with respect to the EX700 series.


I found the following from flatpanelshd.com






Hope this helps - and i feel probably worth being included as it DOES include the HX701 and the features it has - for further discussion of comparison, it might be a good idea to look at this thread
candjhuntley is offline  
post #4 of 823 Old 03-09-2010, 10:24 AM - Thread Starter
Member
 
Lionanimal's Avatar
 
Join Date: May 2005
Location: metro Seattle, WA, USA
Posts: 158
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Liked: 30
Lionanimal is offline  
post #5 of 823 Old 03-09-2010, 10:51 AM - Thread Starter
Member
 
Lionanimal's Avatar
 
Join Date: May 2005
Location: metro Seattle, WA, USA
Posts: 158
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Liked: 30
excerpt from http://www.flatpanelshd.com/article....&id=1265975930 for the 200 Hz European models.

http://www.flatpanelshd.com/article....&id=1265975930

Sony 2010 Bravia line-up - with prices - 12 Feb 2010

Sony had invited press people to Hilton Hotel in Copenhagen to see the new 2010 Bravia line-up. FlatpanelsHD participated and were able to get a closer look at most of the new Bravia ranges.

Please note that all prices have been converted from Danish suggested retail prices and may vary in other countries.

FlatpanelsHD will soon receive some of the new Sony 2010 TVs.

Cinematic Series
The Cinematic series offers the best picture quality from Sony at the moment, and Sony has tried to take the cinema experience into the living room. "some of the" Cinematic TVs combine LED backlighting with Motionflow technology.

Cinematic HX700
HX700 is the step down from HX800 that does not feature the Edge LED backlight and only the non-PRO Motionflow system meaning that no scanning backlight system has been incorporated.


Sony HX700

# Deep Black Panel
# Motionflow 200Hz
# CCFL backlight
# BRAVIA Engine 3
# BRAVIA Internet Video and DLNA
# HX700 will be available in February 2010

HX700 will be available in 40 and 46 inches called 40HX700 and 46HX700.
Suggested retail prices are 1350 and 1880 Euro

Cinematic HX900
HX900 is the flagship in the Cinematic series, with Monolithic design and 3D support (3D glasses and IR transmitter sold seperately).

Sony HX900

# OptiContrast Panel
# Motionflow PRO 200 Hz (PRO indicates scanning backlights)
# LEDs with local dimming
# 3D Ready
# Monolithic Design
# BRAVIA Engine 3
# BRAVIA Internet Video and DLNA
# HX900 will be available in June 2010

Sony HX900

HX900 will be available in 46 and 52 inches called 46HX900 and 52HX900. Prices are not yet known.

Cinematic HX800
HX800 is the step down from HX900 and will not include Monolithic design nor local dimming.

Sony HX800

# Deep Black Panel
# Motionflow Pro 200 Hz
# Edge LED
# 3D Ready
# BRAVIA Engine 3
# BRAVIA Internet Video and DLNA
# HX800 will be available in July 2010

HX800 will be available in 40 and 46 inches called 40HX800 and 46HX800.
Suggested retail prices are 1600 and 2000 Euro.
Lionanimal is offline  
post #6 of 823 Old 03-09-2010, 11:31 AM
Advanced Member
 
CSonntag's Avatar
 
Join Date: Jan 2003
Location: Back in the SF Bay Area
Posts: 896
Mentioned: 0 Post(s)
Tagged: 1 Thread(s)
Quoted: 91 Post(s)
Liked: 27
Quote:
Originally Posted by candjhuntley View Post

I found the following from flatpanelshd.com






Hope this helps - and i feel probably worth being included as it DOES include the HX701 and the features it has - for further discussion of comparison, it might be a good idea to look at this thread

Interesting that this table lists the EX500 as having the Bravia Engine 3. I had read elsewhere that it only had the BE2.

Take responsibility for your own actions...society is not here to look after you...
In other words, if you order coffee, expect it to be hot for christsake!
CSonntag is offline  
post #7 of 823 Old 03-09-2010, 03:00 PM
AVS Special Member
 
CHRISGEOFROMGREE's Avatar
 
Join Date: Jul 2007
Posts: 1,477
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
in the USA the EX500 uses BE2,in europe BE3 plus internet features
CHRISGEOFROMGREE is offline  
post #8 of 823 Old 03-09-2010, 08:49 PM
Member
 
ToiletSiphon's Avatar
 
Join Date: Sep 2008
Posts: 146
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 10
Anyone has bought this tv yet? I know Future Shop has it in Canada. How does it compares to a 2009 Z-series?

Is it a 10 bits processor?
ToiletSiphon is offline  
post #9 of 823 Old 03-10-2010, 05:28 AM
Member
 
ToiletSiphon's Avatar
 
Join Date: Sep 2008
Posts: 146
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 10
Oh and does it have the new uv2a panel?
ToiletSiphon is offline  
post #10 of 823 Old 03-12-2010, 06:46 PM
Member
 
NYpanda's Avatar
 
Join Date: Oct 2007
Location: Upstate NY
Posts: 161
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I actually just made a post about this particular series before stumbling upon this thread - sleep deprivation is evil. I'm going to get the KDL-55HX701 from the Sony Replacement program for my old SXRD 60" XBR1. I'm quite excited to see what the set can do and how the PQ is on these displays.

Once I receive this set, then I'll report back with any tweaks and adjustments that I make with some calibrated settings. I'd love to hear from others out there that currently have this set, especially in regards to the picture quality, black levels, contrast, input lag, color reproduction, et cetera.

Thanks.
NYpanda is offline  
post #11 of 823 Old 03-15-2010, 05:07 PM
Advanced Member
 
eieio's Avatar
 
Join Date: Oct 2002
Location: NYC
Posts: 781
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
55HX701: Volume out variable from back of tv? or volume out fixed?

it's not in the manual!

thx.
eieio is offline  
post #12 of 823 Old 03-15-2010, 10:59 PM
Newbie
 
gondor5's Avatar
 
Join Date: Feb 2010
Posts: 6
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Does anybody has a link to the manual?

thx...
gondor5 is offline  
post #13 of 823 Old 03-16-2010, 08:54 AM
Newbie
 
cyberook's Avatar
 
Join Date: Mar 2010
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
[This was originally posted in the Official 2005 Sony KDSR-50/60XBR1 SXRD Owner's Thread and I thought it would be better suited here.]

Hi all,

My HX701 just arrived (at 6 PM - glad I took the afternoon off...)

It's gorgeous.

Unfortunately, I have to wait for my S.O. to get back from work so we can assemble the stand and put it in place, before I can tell you about the PQ (I dare not try this on my own with that much glass).

Here's what I can tell you so far:
- It's a black monolithic sheet of glass, with just a rim of the plastic case around the edges.
- The screen is very shiny, however it apparently has an anti-glare coating similar to what you would see on museum-grade picture frame glass.
- The USB Wireless LAN Adapter (UWA-BR100) is NOT included, as I had assumed from the online literature. So... I'll have to go get one of those...
- The remote is less cluttered than my XBR1 remote.
- The instruction manual is pretty thin. I was expecting more. However it seems to be touting the built-in "i-MANUAL". Does that make sense?

eieio: Once I get it up and running, I'll let ya know about the output volume.

Now pictures:





cyberook is offline  
post #14 of 823 Old 03-16-2010, 09:57 AM
Newbie
 
cyberook's Avatar
 
Join Date: Mar 2010
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Here's my initial impressions - keep in mind that I don't consider myself a serious AV aficionado by any stretch of the imagination and I haven't done any calibration.

After taking it out of the box, it requires two people to place it onto the stand and then it is screwed to the stand with the four included screws.

Power and minimal control buttons are on the right hand side. I/O is on the left hand side and left rear - 2 HDMI each. However, they didn't set the left side I/O panel in far enough as beefy HDMI cables may stick out a tad.

Upon initial power-on, it took a while to "boot" and get to the language screen. I actually had enough time to look in the manual to read what to expect. Further boots were fast - much faster than my XBR1.

The setup wizard had 22 steps, however I skipped most of them as I am not using the tuner (stupid Comcast) and I don't have internet access readily available (no nearby cable and USB Wireless not included).

The picture quality is fantastic, IMHO. The HD picture is very crisp and sharp, perhaps too sharp as I feel it overemphasizes the pixel interpolation of SD imagery. You can test the PQ with the included HD pictures, but I'm sure that's why Sony included them.

The color is also fantastic, but I'm coming off of an XBR1 with a yellow screen (bad Optical Block), so any reasonably correct color looks great.

The black level is pretty decent. The first Blu-Ray I popped in (via my PS3 over HDMI) was Bladerunner - Final Cut (my all-time favorite movie). During the initial credits, the black was solid and uniform. There was no discernable light bleed. However, I usually watch movies with the TV backlighted. With all the lights off, the black of the screen looked grey in comparison to the black frame. I don't recall the blacks being that grey on my XBR1, but then again, the XBR1 had that iris technology. As part of a whole image, the blacks look fine in comparison to the colors.

We followed Bladerunner with The Dark Knight and Ultraviolet (my guilty pleasure). Both Blu-Ray and both looked fantastic.

The skin tones on the newscasters this morning looked a bit "ashen", so I'll probably have to fiddle with the reds.

The audio leaves something to be desired. I believe the speakers are located in the bottom, facing downward. We had to crank the volume up to get a reasonable audio level above background noise. On the XBR1, it was usually a "10-12" or about 1/6th of the volume bar. On the HX701, it's "30-35", almost half the bar. I know it's relative, but I'm guessing Sony expects you to output the audio to a home theatre system. The volume out can be set to variable or fixed via the settings menu.

When switching channels and inputs, the info display is placed against a black bar that starts at the top and fades into the picture. The volume slider looks like a cool little blue comet.

It has a pseudo-PIP, in that you can display PC input alongside other inputs. At least, that's what one of the menus tell me.

Overall, I'm very pleased with this television.
cyberook is offline  
post #15 of 823 Old 03-16-2010, 10:14 AM
Newbie
 
cyberook's Avatar
 
Join Date: Mar 2010
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
By the way, the glossy screen is not really a problem. Granted, the TV is not facing a window. With the TV backlighted and no other room lights on, I could see the power LED of my SO's laptop, but I was actively looking for it.
cyberook is offline  
post #16 of 823 Old 03-16-2010, 10:41 AM
Newbie
 
reighm01's Avatar
 
Join Date: Mar 2010
Posts: 8
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
cyberook, can I ask when you ordered your TV? I am waiting on mne and was only given "2 weeks from the day it ships" with no ship date. They charged my credit card on the 9th and I am hoping to have it sooner rather than later (the original time frame they gave me was 4-6 weeks but l;ater cut it down to 2).

The set looks nice though from the pictures.
reighm01 is offline  
post #17 of 823 Old 03-16-2010, 10:45 AM
Newbie
 
cyberook's Avatar
 
Join Date: Mar 2010
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I "ordered" it March 5th. (It was a replacement for my faulty XBR1.)
I received it March 15th.
cyberook is offline  
post #18 of 823 Old 03-16-2010, 11:12 AM
Advanced Member
 
eieio's Avatar
 
Join Date: Oct 2002
Location: NYC
Posts: 781
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by cyberook View Post

I "ordered" it March 5th. (It was a replacement for my faulty XBR1.)
I received it March 15th.

i was told that the tv will come from Sony's San Diego warehouse. May i ask where you're located, cyberook? i'm in nyc, so it's going to go all the way across the country i'm concerned about the shaking/damage due to trucking it 3,000 miles, plus the further time delay.

are you located on the east or west coast, or somewhere in between?

i was informed that mine should "go out" tomorrow, whatever that means. i take it to mean leaving from San Diego warehouse.
eieio is offline  
post #19 of 823 Old 03-16-2010, 12:11 PM
Member
 
jbn_designs's Avatar
 
Join Date: Oct 2009
Posts: 15
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by cyberook View Post

The black level is pretty decent. The first Blu-Ray I popped in (via my PS3 over HDMI) was Bladerunner - Final Cut (my all-time favorite movie). During the initial credits, the black was solid and uniform. There was no discernable light bleed. However, I usually watch movies with the TV backlighted. With all the lights off, the black of the screen looked grey in comparison to the black frame. I don't recall the blacks being that grey on my XBR1, but then again, the XBR1 had that iris technology. As part of a whole image, the blacks look fine in comparison to the colors.

This is what I feared with the CCFL version. I looked at the EX series in Costco the other day (they have quite a few models on display) and noticed a significant difference between the EX500 CCFL and EX700 LED lit TVs in terms of black level, contrast and color "pop". I'm thinking I should wait another month or two to see if Sony will offer a larger LED lit model. Hopefully a NX700/800 or HX800/900 or even the EX700 in a 60". Some of those won't be released until June/July. I doubt they'll ever offer the LX900 at a discount to us.
http://www.flatpanelshd.com/article....&id=1265975930
jbn_designs is offline  
post #20 of 823 Old 03-16-2010, 12:32 PM
Member
 
NYpanda's Avatar
 
Join Date: Oct 2007
Location: Upstate NY
Posts: 161
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by cyberook View Post

Here's my initial impressions - keep in mind that I don't consider myself a serious AV aficionado by any stretch of the imagination and I haven't done any calibration.

After taking it out of the box, it requires two people to place it onto the stand and then it is screwed to the stand with the four included screws.

Power and minimal control buttons are on the right hand side. I/O is on the left hand side and left rear - 2 HDMI each. However, they didn't set the left side I/O panel in far enough as beefy HDMI cables may stick out a tad.

Upon initial power-on, it took a while to "boot" and get to the language screen. I actually had enough time to look in the manual to read what to expect. Further boots were fast - much faster than my XBR1.

The setup wizard had 22 steps, however I skipped most of them as I am not using the tuner (stupid Comcast) and I don't have internet access readily available (no nearby cable and USB Wireless not included).

The picture quality is fantastic, IMHO. The HD picture is very crisp and sharp, perhaps too sharp as I feel it overemphasizes the pixel interpolation of SD imagery. You can test the PQ with the included HD pictures, but I'm sure that's why Sony included them.

The color is also fantastic, but I'm coming off of an XBR1 with a yellow screen (bad Optical Block), so any reasonably correct color looks great.

The black level is pretty decent. The first Blu-Ray I popped in (via my PS3 over HDMI) was Bladerunner - Final Cut (my all-time favorite movie). During the initial credits, the black was solid and uniform. There was no discernable light bleed. However, I usually watch movies with the TV backlighted. With all the lights off, the black of the screen looked grey in comparison to the black frame. I don't recall the blacks being that grey on my XBR1, but then again, the XBR1 had that iris technology. As part of a whole image, the blacks look fine in comparison to the colors.

We followed Bladerunner with The Dark Knight and Ultraviolet (my guilty pleasure). Both Blu-Ray and both looked fantastic.

The skin tones on the newscasters this morning looked a bit "ashen", so I'll probably have to fiddle with the reds.

The audio leaves something to be desired. I believe the speakers are located in the bottom, facing downward. We had to crank the volume up to get a reasonable audio level above background noise. On the XBR1, it was usually a "10-12" or about 1/6th of the volume bar. On the HX701, it's "30-35", almost half the bar. I know it's relative, but I'm guessing Sony expects you to output the audio to a home theatre system. The volume out can be set to variable or fixed via the settings menu.

When switching channels and inputs, the info display is placed against a black bar that starts at the top and fades into the picture. The volume slider looks like a cool little blue comet.

It has a pseudo-PIP, in that you can display PC input alongside other inputs. At least, that's what one of the menus tell me.

Overall, I'm very pleased with this television.


Thanks for taking the time to leave some feedback, cyberook! I know it must be hard pulling yourself away from the new TV. Judging from your comments, the set sounds pretty good with some minor deficiencies. Hopefully you can tweak the picture to your liking to get a satisfactory overall picture. Did you turn off motion enhancer/cinemotion and have the PS3 set to for 1080p/24 output when you were watching Blade Runner? One of my favorite movies as well. Also, have you dialed down the sharpness and backlight yet, while cranking up the picture option? I'd be curious to hear the results.


Can't wait to get mine, and your synopsis has me even more excited. I was so happy to hear that the picture quality looks fantastic. I think with some more tweaking and playing around it will be even better. As far as the blacks go, hopefully the adjustments that I mentioned above will help in that area.
NYpanda is offline  
post #21 of 823 Old 03-16-2010, 12:49 PM
Member
 
NYpanda's Avatar
 
Join Date: Oct 2007
Location: Upstate NY
Posts: 161
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by jbn_designs View Post

I doubt they'll ever offer the LX900 at a discount to us.

I politely but firmly pushed for that option - an LX900 replacement. I went through various chains of command, offered to pay some more, but they just weren't having that. It certainly wasn't for a lack of effort on my part. I seriously doubt that they'll offer that as replacement for people, but never say never - as I noticed that some people paid $550 for the KDL-VE5, which I was offered for free as one of my options. Reminds me of wheel of fortune, and keeps changing as time goes on.

I'm happy with having the 55" HX701 for $550 and tax as a replacement option, so I'm not complaining one bit.
NYpanda is offline  
post #22 of 823 Old 03-16-2010, 12:49 PM
Member
 
Eric290's Avatar
 
Join Date: Feb 2010
Posts: 38
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 13
Anyone have any thoughts about how this model compares with the XBR9?
Eric290 is offline  
post #23 of 823 Old 03-16-2010, 01:09 PM
Senior Member
 
bleedblue63's Avatar
 
Join Date: Aug 2005
Posts: 304
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Hello all. After having my 60XBR1 for 4 years I decided to look at what Sony was offering in light of the class action. I was happy to find this exchange program and am very impressed with the way Sony is doing this. My blob has gotten worse over the last two years and I figure it will not get better.

My cousin in NY is probably going to do the same with his 50 XBR1. I have a couple of questions for members that have received their replacements. First off do they pick up your old set? Second how is it delivered to your house? Is it UPS, Fed EX or Sony Service? And last question: How long after your card is charged did it take to arrive at your house.

Thanks for the info.....

Nothing is perfect if you look hard enough.
bleedblue63 is offline  
post #24 of 823 Old 03-16-2010, 01:23 PM
Member
 
wheelzbat's Avatar
 
Join Date: Dec 2005
Posts: 62
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 10
Quote:
Originally Posted by bleedblue63 View Post

Hello all. After having my 60XBR1 for 4 years I decided to look at what Sony was offering in light of the class action. I was happy to find this exchange program and am very impressed with the way Sony is doing this. My blob has gotten worse over the last two years and I figure it will not get better.

My cousin in NY is probably going to do the same with his 50 XBR1. I have a couple of questions for members that have received their replacements. First off do they pick up your old set? Second how is it delivered to your house? Is it UPS, Fed EX or Sony Service? And last question: How long after your card is charged did it take to arrive at your house.

Thanks for the info.....

No, They do not pick up your old set. I believe they use D.B Schenkner (sp?) for shipping. I have not received my tv yet. But, looking at the thread, Cyberook "ordered" his on March 5th and received it on March 15th.
wheelzbat is offline  
post #25 of 823 Old 03-16-2010, 01:46 PM
Senior Member
 
bleedblue63's Avatar
 
Join Date: Aug 2005
Posts: 304
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I can't believe they will let you keep the old one. Anyone know for sure? Good luck with yours wheelzbat. When did they charge your card? I put a delivery confirmation on my Priority mail envelope today and I'm hoping it gets to Ft. Myers by Friday at the latest. Thanks.

Nothing is perfect if you look hard enough.
bleedblue63 is offline  
post #26 of 823 Old 03-16-2010, 02:17 PM
Member
 
octick's Avatar
 
Join Date: Feb 2004
Posts: 114
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by bleedblue63 View Post

I can't believe they will let you keep the old one. Anyone know for sure? Good luck with yours wheelzbat. When did they charge your card? I put a delivery confirmation on my Priority mail envelope today and I'm hoping it gets to Ft. Myers by Friday at the latest. Thanks.

As far as I know, they can't take your TV. You own it with the bad optical block and all. The replacement policy is to prevent further legal action when, if it hasn't already like me, the optical block goes bad. When you accept the TV, you are basically signing a legal contract. You have to send in your sticker with the Serial Number in before they will honor the contract. They will not repair your optical block regardless, and if an outside repair shop does it, you might as well get a new TV due to the price.
octick is offline  
post #27 of 823 Old 03-16-2010, 02:28 PM
Member
 
wheelzbat's Avatar
 
Join Date: Dec 2005
Posts: 62
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 10
Quote:
Originally Posted by bleedblue63 View Post

I can't believe they will let you keep the old one. Anyone know for sure? Good luck with yours wheelzbat. When did they charge your card? I put a delivery confirmation on my Priority mail envelope today and I'm hoping it gets to Ft. Myers by Friday at the latest. Thanks.

They already had my serial tag from the previous offer. I called on March 9th and changed to the 55HX701. My credit card was charged March 15th. I would hope to see my tv fairly soon. You should receive this email within a couple of days of them receiving your serial tag.

I also made them send another email verifying the model number.



We have received your serial number sticker and will process the order for your replacement unit. When your replacement unit has shipped, you will receive an email. It will take approximately 2 weeks for the replacement unit to reach your area. The shipper will contact you once your television has arrived in your area to schedule a delivery time and day that's convenient for you.

Our records show we are shipping this order to the following address:

xxxxxxxxx
xxxxx

If you have any questions or concerns about your order, please contact Sony at 866-850-8673.


Sincerely,


Sony Exchange Department
CJYG
wheelzbat is offline  
post #28 of 823 Old 03-16-2010, 04:00 PM
Advanced Member
 
eieio's Avatar
 
Join Date: Oct 2002
Location: NYC
Posts: 781
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by cyberook View Post

I "ordered" it March 5th. (It was a replacement for my faulty XBR1.)
I received it March 15th.

may i ask if the DB Shencker delivery service was a "curbside delivery/drop off" service, or, is it an "indoor home delivery service"?

this is important for some of us (i live in nyc) as a typical "curbside delivery service" means i must have another person there to help me move it indoors (curbside in NYC/Manhattan obviously means sidewalk with much traffic and pedestrian traffic as well). The unit is sufficiently heavy and bulky to get into an elevator so I'd need another person to help.

Thanks in advance!
eieio is offline  
post #29 of 823 Old 03-16-2010, 04:02 PM
Member
 
NYpanda's Avatar
 
Join Date: Oct 2007
Location: Upstate NY
Posts: 161
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Can you tell us more about the delivery service experience? I'm very curious to know whether or not they came into your home and help set up the display, or they just dropped it off and you signed your John Hancock on the line.

Kind of worried that if we happen to get a damaged TV, what our plan of recourse would be and how we'd go forward from there - especially wherein how Sony will respond. I would hope they would replace it with a brand new one, and then we start the process all over again.
NYpanda is offline  
post #30 of 823 Old 03-16-2010, 05:49 PM
Member
 
pyoo's Avatar
 
Join Date: Aug 2005
Posts: 25
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I received my KDL-55HX701 today (Replacing a 5-year old KDF-60XS955). I think I lucked out somehow because the entire process was extremely quick for me. I placed my order on Monday, March 8. Sony confirmed receipt of my serial number on Thursday, March 11. My credit card was charged on Saturday, March 13 and it was delivered this morning at 11:00 am. I read somewhere that these TV's are shipping from San Diego and I live in Orange County so that main explain why I got my TV so fast.

The box had a piece of paper stuck to it that said the following:
STANDARD DELIVERY

To the customer:

The carrier is responsible to deliver the TV unit through the first threshold (entry) of the home. This service does not include moving the TV to another room or removing the packing material.

If the product is damaged please call 1-800-236-1877

The guy brought it into my house ( I helped him carry it through a narrow path just outside the door) and we actually carried it through the entryway and down about 5 steps (I live in a tri-level house). After that, I just signed the delivery confirmation doc and he left. I was able to attach the TV on the stand on my own and then lift it up on top of my tv stand. It's pretty heavy and I don't recommend doing the last part on your own unless you are pretty confident in your ability to lift a bulky TV weighing approx 75 lbs.

My first impressions are generally good. I am not a fan of LCD (would have taken a plasma if I had any choice). Black levels are much better than my old TV and brightness is amazing. I haven't really had a chance to play too much with the color settings but it looks pretty good already so I don't imagine I'll change it too much. The one bad thing was that I noticed some pretty bad vignetting (sp?).. The thing where the corners are darker than the rest of the screen? The screen was supposed to be completely white and the corners were noticeable darker... It's possible the tv commercial I was seeing actually meant for it to look that way but I doubt it.. I didn't dig too far into it yet but I'm sure I'll eventually try to put up an image I know is supposed to be all white to find out for sure...

Anyway, I've been lurking around these forums for a few weeks now seeing how others were faring with getting their TV's replaced so I thought I would post my own results.
pyoo is offline  
Reply LCD Flat Panel Displays

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off