Originally Posted by UglyTie
Can't find any info on this so I'm posting my experiences here and will update as things progress.
I got a KDL55EX710 as a replacement for my 50A2000 with a bad optical block. Paid $200 last year and got it June 8th. I've been satisfied with it until Sunday. The 710 just totally freaked out on me. First no menus would show then the volume and channel buttons on the tv and remote wouldn't respond. Picture and audio was fine but I couldn't turn the channel. Then the TV started making a clicking noise and would power cycle by itself randomly. Factory reset wouldn't work at all.
Got on the phone with Sony and they're sending a repair guy out. They supposedly know which part is bad and the repair folks called me already and are just waiting for parts to be delivered before they come out.
Yesterday I turned on the tv again after having the master power off since Sunday and I guess that was good enough to reset it. The TV worked normally for about 6 hours then began to power cycle again. This morning it's working again. Seems like the auto-off or the motion detector sensor is malfunctioning.
I'm just shy of 12 months and was originally told there was a limited 90day or 6month warranty on this so I'm happy Sony is sending someone out. Just hopes this fixes it.
Originally Posted by mccoyrj
Hate to hear this. I got mine about the same time as you did and to date have had no problems whatsoever. Keep us posted as to what the diagnosis is.
Okay so here's an update.
After the last time I reset it in my last post the tv has only powered off once by itself and has otherwise worked flawlessly. The constant clicking has disappeared. The Sony repair contractor called and said the part they needed to replace was on back order and that they'd call back when it came in. That was about a week after calling in on May 27th. I've received 2 more emails saying the part is still on back order. Today Sony called me and said the part they need is on indefinite back order so rather than wait they are sending me out a refurbished same model 55ex710 for free. It will have a 2yr warranty. It should arrive in 5-7 days and the shipper will pick up the bad unit. No charge on anything. Didn't have to request warranty exchange either.
One thing I noticed is that after the last reset that seemed to fix things I now show the extra internet video options that weren't there before. It seems a firmware update never went through a few months ago. Could this be what was causing the problem? The problem could have been a reboot loop. Anyway, the part listed as on indefinite backorder is called a BAL Board. http://ehservice.ca/parts/index.php?route=product/product&product_id=908
I've only had one random reset in 3 weeks now. The SONY logo sound at boot comes randomly, that was one of the initial indications something was not right.
Not ecstatic about a refurb but with customer service like this and a new 2yr warranty I am pleased. Considering I'm the only person having this issue on here this unit seems pretty solid. I'd prefer not having these breakdowns but things happen and I definitely put plenty of hours on my TVs.
Compare this episode to my recent purchase of a Samsung LED TV. It arrived with a small artifact on the screen. I gave Samsung an opportunity to repair it and paid 20 bucks to ship it to them via FedEx. They got it and refused to fix it without me paying them $500. They sent it back USPS and when I opened the box it was in pieces. Totally destroyed. I took the easy way out and returned it to who I bought it from since it arrived with an issue but if I didn't have that option I know I'd still be fighting Samsung for my money. That from a company I spent thousands of dollars with for other recent electronic purchases.
I know Sony has taken a hit in recent years but they've earned my future business where possible. I just hope they can put out some more competitive Android products so I can use their tablets and smart phones.