Originally Posted by Metallica2009
So has anyone shown these pics of the banding to Sony? I'm curious to see what they have to say about it.
A Sony rep came to the shop when my last set was returned. He was there to document my complaints because my credit card company " American Express " forced Sony to be present because I threatened to back charge the store until I got a set that was satisfactory to my standards. Sony wanted to send me a refurbished set to be picked up at the Dealer as an exchange, instead of a new one. This was the case for both the 2nd and 3rd replacement sets. I refused this and it started a real pissing match with AMEX and the store manager, because it is the stores policy to call Sony before replacing a set with a new one. Each time I told them I had 30 day 100% satisfaction guarantee to exchange or have it replaced from the dealer that I bought it from for a new or equivelent model. My local dealer agreed at this price it was unacceptable to receive a refurbished unit as a replacement. Amex also said that they would force Sony to supply a new set not a refurbished unit since it was within 30 days.
What burned my ass was that the owner of the Hifi shop that I personally know kept my second set and compared it to the third set I returned for a refund and while the Sony rep was there he saw both my last 2 sets, side by side in the back room and the only response from the Sony rep was that I quote "this was a known problem with the 65" sets", and no other information was given to me at that time, not even I am sorry for the inconvenience that this has caused you. He might have told the dealer something but I had my money back at this point and the new Samsung Plasma in the truck already so I could care less.
The problem like I said in my case, it was more personal to me that this product did not live up to my standards. I refuse to accept a obvious visual flaw in a set that cost more than 5K. My sets had the banding and it was very distracting, it did bother me personally. It did not help that the 60" Elite I saw in the same store did not have this problem and was 5" smaller and less money. The problem is the Elites's to me are ugly as sin. All black no trim. Just a dull designed black case. But they did not have this heavy banding in the middle of the set. This was the case with all 3 of my 65" Sony sets.
Why settle for anything less than perfect. Where does it say you need to spend 5k and have to deal with problems and not enjoy your purchase.
I rolled the dice. This is my first Plasma and I hope my experience with Samsung is a pleasant one. The E8000 plasma's are incredible and when I auditioned it in the store, it had none of the visual defects that I could see or detect in the Sony HX929 when I was in the store. But if I went into the next demo room and looked at the 65" or the 55" HX929 that was on display and looked in the same spots on those panels all the problems of my three sets could still be seen on each of those sets to a certain degree. Go figure... Yes I am fussy but this is why.
My current system as of todays date
Anthem Statement D2V with ARC
Anthem Statement P5 amplifier
Paradigm Signature S8's Version 3
Paradigm Signature C5 Version 3
Paradigm Signature ADP's surrounds
Paradigm Signature Sub25
Sony Blu-Ray BDP-5000ES
Monster Power Signature Power AVS2000
Yes this is my man cave