Originally Posted by ManWithAPlan
Right on Jim, good call indeed! At least we know Elite support is good for something :-)
Well, I eventually got the info I needed, but not sure I'm happy with Elite support. Let's compare the $$$ Elite TV and Elite "concierge" support to the $50 iRule app and support.
I registered online for Elite support around 11:40am on Sunday 9/18, got a confirmation email and tried to access support online. No luck. Even though I got confirmation that I was registered, I got nowhere trying to contact them online.
I saw that their hours are 9am-7pm Central Time, Sat-Sun and Holidays...so I gave them a call around 12n EDT on Sunday 9/18. Phone rang and no one picked up...I honestly can't remember if I left a voicemail or not, I was on a mission.
So I sent an email to Elite support around 12:20p. At the same time I also emailed iRule support regarding this and other issues.
I heard back from iRule at 12:52p and had several email exchanges with them throughout the day on Sunday ending at 8:43pm. Got control of the TV, AVR and Blu-ray that day. Pretty good response for a "2 man shop" I think. iRule even went through the Elite manual with me, answered questions and even followed up on Monday afternoon with some addl info they found for me regarding a similar issue with my Elite Blu-ray (won't turn on over IP when in standy mode).
And Elite support? Nothing on Sunday at all. I emailed them again on Monday 9/19. Nada. My first (and only) response from them was 5:53pm TUESDAY with the info I shared above.
So, good info but not exactly the support what I was hoping for after reading their description of "it's only fitting that the LCD TV with simply the finest television picture comes with the finest service". pause, NOT.