Man, this will definitely be my last sharp I purchase ever. Called in to sharp support for an older firmware because I see a yellow cast under THX movie picture option. Received many many lies:
- sharp elite? Oh that's not a sharp product, it's a pioneer product and you have to call pioneer for assistance
- firmware cannot be manually done via USB
- cannot roll back firmware
- we never had a an elite website
- yes we do have older firmwares but they must be installed by a technician
All I wanted was an older 213 firmware to hopefully correct a yellowish issue but all I'm getting is the run around. We lost your case file, we'll contact pioneer, yada yada. I asked what happened to support for the elites and they responded that the television has been out of production for 2 years so they don't carry firmwares/support anymore. Said even if I input an older firmware that it would automatically update it self back to 217. Bunch of liars. They show support for a lot of older models in their drop down yet they make it seem as if the elites never existed. Spoke with a supervisor regarding the website and support and was told "sharp only borrowed the technology from pioneer and that agreement is over so it's pioneer's issue now." Said only pioneer have the firmwares and Sharp cannot do anything to get them back. Gotta say I love the televisions but support is a joke. And to think how much was spent on these tv's. Good luck to us all with our aging tv's.