If anyone can give helpful advice I know it will be this forum.
I have a 2010, 23 inch Vizio TV, model VM230XVT. The TV has been excellent up until about a month ago when a menu box on the lower left side of the screen will pop up without my intervention, remain for a few seconds, disappear, and then return, sometimes seconds later this will repeat itself. It is extremely annoying when watching television, especially sports games when they put information on the bottom of the screen and it is covered up by the pop up box.
I contacted Vizio and at first they had no idea what the pop up menu looked like. They requested photos of it which I sent to them. They told me to take it to ITI to get it repaired since the warranty has expired.
The TV is touch screen, there are no "literal" buttons on it. The power button is the area which activates the pop up menu. It is extremely light sensitive/movement sensitive. Simply placing your finger 2 inches from the power button will activate the pop up menu every time.
What I did is covered the on/off power area with black electrical tape stuck to a sticky post it note to cover the power on/off area. The remote control is still strong enough to turn on the set, sending the signal through the tape and the pop up menu does not appear as frequently but it still will show up from time to time without my doing anything.
I toyed with the settings, did a reset, but it did not help. There is nothing in the product manual about adjusting the touch screen settings.
Any thoughts? While my Vizio warranty has expired, I purchased it with my Visa card so they should reimburse me for repairs but not sure even if this specific repair will be honored by Visa.
Attached are some images of the menu box I am referring to.
Thanks for any suggestions.