I posted this in the "official EX720" thread, but it's gotten buried amongst posts of 3D and other gibberish. At any rate, here's my issue...any help/guidance would be appreciated, though I think the final solution is a repair. I just want to know what NEEDS to be repaired.
I turned on my KDL-60EX720 last night only to find a very thin green line that goes from top to bottom of the screen about 1" from the right edge; and it happens with ALL input sources and even if I just turn the TV on by itself with no input source feed.
I performed my own troubleshooting of unplugging/plugging the set back in, switching sources, unplugging all sources, etc. I sent an e-mail to Sony Support and their "tier 1 support" canned response was pretty much a repeat of all the troubleshooting I had already performed on my own. I tried to reset the TV back to factory defaults per their instructions, but it didn't appear to work.
At any rate, I don't think ANY tier 1 support is going to be the answer to this. Does anyone have an idea about what might be going on?
As a side note, this TV was a replacement for the Sony KDS-60A2000 that suffered the "green screen of death". I got the EX720 (according to my AMEX charge) on 04/20/2011, so at least it's still in warranty.
"If you're a leader, you lead the way. Not just on the easy ones; you take the tough ones too..." - Maj. Richard D. Winters (1918-2011), E Company, 2nd Battalion, 506th PIR, 101st Airborne