KDL-60EX720 Issue - AVS Forum
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post #1 of 5 Old 10-23-2011, 05:55 AM - Thread Starter
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I posted this in the "official EX720" thread, but it's gotten buried amongst posts of 3D and other gibberish. At any rate, here's my issue...any help/guidance would be appreciated, though I think the final solution is a repair. I just want to know what NEEDS to be repaired.

I turned on my KDL-60EX720 last night only to find a very thin green line that goes from top to bottom of the screen about 1" from the right edge; and it happens with ALL input sources and even if I just turn the TV on by itself with no input source feed.

I performed my own troubleshooting of unplugging/plugging the set back in, switching sources, unplugging all sources, etc. I sent an e-mail to Sony Support and their "tier 1 support" canned response was pretty much a repeat of all the troubleshooting I had already performed on my own. I tried to reset the TV back to factory defaults per their instructions, but it didn't appear to work.

At any rate, I don't think ANY tier 1 support is going to be the answer to this. Does anyone have an idea about what might be going on?

As a side note, this TV was a replacement for the Sony KDS-60A2000 that suffered the "green screen of death". I got the EX720 (according to my AMEX charge) on 04/20/2011, so at least it's still in warranty.

Thanks!

"If you're a leader, you lead the way. Not just on the easy ones; you take the tough ones too..." - Maj. Richard D. Winters (1918-2011), E Company, 2nd Battalion, 506th PIR, 101st Airborne
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post #2 of 5 Old 10-23-2011, 09:37 AM
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I would definitely give Sony a call. An authorized technician might come to your home and take a look. My best bet is that your whole set will have to get replaced from the sound of your description.
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post #3 of 5 Old 10-23-2011, 12:00 PM
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call Sony they are pretty good about helping you. They will give you two options usually replace the panel or refurb tv.
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post #4 of 5 Old 10-23-2011, 05:20 PM
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Hey AirKing99,

Good afternoon!!! My name is Amanda and I work for the SonyListens department. We're very sorry to hear that about your TV and we want to help. Please email us at Sonylistens@am.sony.com, with your contact information, mailing address and full model number. And please also add a description of the issue that you're currently experiencing. I assure you we will get back to you with a response within 1 to 2 business days or sooner. Thank you!!! =)

-Amanda Maffei
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post #5 of 5 Old 10-24-2011, 09:26 AM - Thread Starter
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Quote:
Originally Posted by SonyListens View Post

Hey AirKing99,

Good afternoon!!! My name is Amanda and I work for the SonyListens department. We're very sorry to hear that about your TV and we want to help. Please email us at Sonylistens@am.sony.com, with your contact information, mailing address and full model number. And please also add a description of the issue that you're currently experiencing. I assure you we will get back to you with a response within 1 to 2 business days or sooner. Thank you!!! =)

-Amanda Maffei

Good morning Amanda,

Thank you for the reply and offer to assist. I took a picture of what is happening and will contact Sony.

Kind Regards,
Joel

Attachment 226035
LL

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