lokilarry thanks for the empathy. God knows I need it.
Otto Pylot, thanks for teaching me that phrase.
rkodey Exactly! That's one of the fixes I asked for in my BBB complaint! But according to the person I've been talking to, once a firmware's been uploaded it can't be removed. It can't go back. That's the case with my PSP and Playstation 3, but in Vizio's case, they don't stay on their firmware. They downgraded our TV's.
I'll probably updating this post over the next few days. So much's happened in the past week with this TV. Or maybe I'll remember it all now:
Well, I sent the information to the guy I've been talking to. Two emails. One with basically all the information I have in the post with the quote boxes, and the other updating him on how I didn't really notice it on Disney Jr's 3D shows He told me that he sent the information off. I know don't even know who to.
Also, my BBB complaint is closed. I emailed them and they told me that the next step would be legal action. They gave me a number and told me that my case would stay on public record for three years or something like that.
This also happened
I hope it's readable.
I've been tagging @Vizio whenever I decide to cry about my TV. Hah hah hah!
Just to put it on record, Vizio told me that Vizio Support would tell me what they found. I'm pretty much giving them a month before I contact them again.
I sent an email afterwards to the guy I'm talking to, apologizing for constantly mentioning @Vizio in my Tweets, and I pretty much gave him an emotional appeal. Trying to explain why this TV means so much to me.
I don't know at this point, I could
try to take legal action if this isn't figured out. But I don't know how that would work. Plus, they're in California, I'm in Chicago......I just want them to make the freaking firmware, I shouldn't have to stress two months over this. I don't want
it to get to that point.
He also told me something like:
"I'm not doubting that your TV is experiencing problems, but because you're out of warranty there's a limited amount of things we can do"..........................
He's still missing the point! This TV came out like three years ago. Almost everyone is out of warranty! Plus, it's like, you're only gonna fix the mistake if I'm still in warranty. Dude, this isn't something tech support or physical repair can help with, I thought we figured out. The warranty doesn't matter.
And I've been holding off posting this but this is basically part of the conversation we had the last time we talked on the phone. Like a week ago:
Me: "There're all these post online. If you type in 'Vizio Firmware' in Google, the fourth result is literally a bunch of people (this forum) talking about the same problems I'm having."
Him: "I know you say you're seeing this stuff online. But you know......anyone can go online and post about Bigfoot if they wanted to."
Or maybe it was something more like:
Him: "I know you say you're seeing this stuff online. But you know, there's hundreds of post about Bigfoot online."
The whole point is, he compared all this to Bigfoot. Heh heh heh heh! It's funny to me, but he's basically saying that all the complaints online could be completely made up. And what if I believed in Bigfoot? I'd be offended.
But it's like him as an individual doesn't have any faith in all these complaints. It's annoying. He keeps pushing this stuff away. I still feel like to this day he hasn't looked at it himself, based off him constantly using the word "you". I can't really remember him saying "I". He didn't give any hint that he actually saw it for himself.
But like I said, he said that he passed the information off. On. Whatever word he used.
That's all I have to say at this point. I'm just gonna wait a month at this point. And I'll see what happens.
-They can respond and tell me that they found nothing.
-They can respond and tell me that they have some theories and they'll work with me to fix this.
-They can respond and tell me that after a lot of research about frame rates and their apps, they figured out what's wrong.
-They can say absolutely nothing at all. I'll never hear from them again unless I say something first.
Those're the tangents at this point.
P.S. I still haven't gotten a clear answer about the booting/rebooting. My TV hasn't turned itsself off this week. But every now and then, after I turn it off, the logo starts blinking. White....orange...white.....orange. It used to only do that after
it rebooted itsself. It's never happened after I
turned it off myself. So I still don't know what's going on there.
But this is the only thing he said the fix was for, but he never gave me a clear answer as to why it's been acting funky lately
. I think we started talking about it, but he never gave me any technical details. He never said anything like "It does this to [reason why it does this]" or "When [complicated technical talk] happens the TV [complicated technical talk] to [complicated technical talk". It was something really general I think, but I don't remember what he said.
There's nothing wrong with just saying "I don't know" either. It's not like he's an engineer. But according to him "You're talking to the right person". Not like......."I know how to fix your problem" but more like "This is my job title, all problems like this go to me, I'm doing my job. This stuff is in my job description to handle things like BBB complaints".
Of course he didn't actually say that, but that's basically what he meant by "the right person".
But yeah, I don't know what to do at this point. But I'm giving it a month. Hopefully they're actually
looking into it. If not, thanks for wasting my time (when I could've been making my own decisions about this TV. Like to sell it, or to start looking into the legal stuff).
Luckily this forum is about TV's and stuff. Or else I'd just look like a crazy person going crazy over my TV. Or maybe I do, I don't know.
I just want this to be over (It's almost Valentines Day. I've been dealing with this since Christmas).