Originally Posted by Op's Guy
I'm assuming they were very careful in handling the panel. I hate the idea of fingerprints and palm smudges on what I consider a fragile item.
1) How were they in handling the set?
2) How was the panel packaged?
3) Where did they do the work? On the floor, table etc...?
4) Was yours on the wall or on the stand?
5) Did they view the panel for a period of time after the install for anything visible?
Sorry for the third degree. Just a bit anxious about the whole process. Thanks
I don't blame you for worrying a bit. I was actually depressed for a couple of days after mine developed a red line running from top to bottom. In answer to your questions:
1). Yes, the did leave a couple of fingerprints, but I used distilled water on a microfiber cloth, and the fingerprints were easy to remove. They were extremely careful, but a 60 inch TV is difficult to maneuver. I don't even want to think about even larger sizes! In any case the screen is fine; the fingerprints were not a problem.
2). The new panel was inside a Samsung box that looked quite similar to a normal TV box. Any stranger looking at the box would have thought it contained a new TV. And the panel was housed in a similar fashion to a thin TV. The service people took the box with them; evidently they receive credit for returning them.
3). They brought their own portable foldout work table. I didn't have room near the TV, so they set the table up in my kitchen area. That's why a couple of fingerprints happened as they moved the TV to and from the work table.
4). My TV was on a stand, but the nature of the job demands that it be placed flat on a table, so it had to be moved. Oh yes, they did have a soft cushion-like cover on the table.
5). Yes, after replacing the panel, we reconnected everything, and they did examine the "new" picture; then they told me that I should call them if any problems should develop.
I didn't know what to expect, but they seemed both knowledgeable and skilled. They did not rush or take shortcuts. I hope you will receive similar expertise.