AVS Forum Special Member
Join Date: Jan 2012
Location: Aurora, Colorado
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Today's comment on the HX950 AVS Forum and the status of Sony panel returns/exchanges:
Just thought I would give you guys an update on my XBR 950 saga. After having swapped out a few TV for my bedroom and living room on the 65" 950, of which one was by Sony and this one was good, I called sony today. After asking they replace my living room set for a 4-5" banding in the middle, which I asked the guy in National Customer Relations if he knew what banding was (and he did), he said that Sony would not allow any more replacements of the set. Even if Sony verified the defect. Instead, they would only buy back the tv at purchase price minus taxes. So the short of it is that Sony knows about the banding on the sets and would rather lose a customer rather than own up to the issue and just refund the purchase money.
I can honestly say that I'm surprised by this. Samsung and their quality have never been a surprise, but I had a sony xbr 3 CRT from back in the day that was magnificent. Lasted well over a decade. I knew sony outsourced their panel production, but this is truly sad to see this is what it has come to. Just a heads up to prospective buyers.
I also reached out to sony listens on Facebook. Never got so much as a peep out of them in return. Next sets I buy are going to be difficult to choose with the small selection available on the market. Truly a shame that it's come down to picking the least defective set instead of the one with the most appropriate feature set all in the name of the manufacturer saving a buck.
Buyers be ware when you buy your new set. If you get a winner it's great. But the lottery system and Sony's support should you need assistance are a bad joke at best.
I'm not sure whether this is Sony's new policy or just the response that a Sony rep gave to his buyer, but it's pretty alarming.
If you have a good panel or one you can live with - - enjoy it and I hope you purchased extended warranty for piece of mind. A large purchase of this nature should be fun.
Home Theater Setup
Samsung UN65ES8000 LCD/LED & BenQ W1080ST & Vizio M43C1
Pioneer SC65 (Pre-Amp) & Emotive XPA-3, 200 WPC
OPPO 103, Comcast Infinity X1, Darbee Darblet
ALL Paradigm - 7.1 - Studio 60's, V.2 (FL/FR) CC-690, V.5 (C)
ADP 590 V.5 (SS), MilleniaOne 2.0 (BS) - Velodyne 810 Sub