Have had my 55" ES8000 now for 7 days (also taken out the 5 year full warranty with Safeguard). I also paid by credit card. Used the LED mostly in the day, and not noticed any issues. But then decided to read up on things to look out for. I suppose, the notice problems, you need to know what kind of problems to look out for.
The key issues for most people appear to be:
Torch Light (Not a clue what this is!)
The only one I could find a way to test was 'backlight bleed'. Essentially a video (1080p) from YouTube, which essentially displays a black screen that you can pause.
Now the issues begin. Without a shadow of a doubt, I can see light bleed from all four corners of the TV when displaying a black scene. In normal daylight viewing, they are invisible. In the evening, with artificial light, you can see it slightly, but only because I know where to look and what to look for. If I asked another person, without telling them what they were looking for, they wouldn't notice anything. If I totally turn out the lights and play the black scene, the bleed is evident in four corner, with top left and top right being the worst. Tinkering with setting does help slightly, but it remains present. Most of the films I watch are unfortunatley letterbox, with black borders, and hence these bleeds are can be seen in the corners, like tiny spot lights shining in towards the middle. I tried to photograph it, but camera just won't capture it. Asked others (once pointing it out) and they too can see it, but have said that I'm too much of a perfectionist and if it was them, they would ignore it. The problem is it can't be ignored. Its impossible to look at the screen and not notice them.
I am considering contacting the store and asking to exchange it for another, but am worried they may say that its within tolerance levels or something similar. A friend said they may send out an engineer, and if he/she does not think it is a major issue, I will get charged for the callout; is this correct????
Just to run through the process with yourselves... the following are some of my questions:
As I have only had the TV 7 days, am I able to ask for a no quibble exchange or even a refund?
If they suggest sending an engineer, can I say no and demand that I want a no quibble exchange or even a refund?
What if the next TV is a dud too, where do I stand then?
Please help as I intend to try and resolve this by the weekend.
Can someone tell me how to test for the other issues I have mentioned?