I've just registered to pass on my recent experience of dealing with Samsung and the backlight bleed issue. This is what they expect me to watch and accept as normal ...
The bright patch on the right is always there, and even on brighter screens when watching TV, not movies, it gives a washed out appearance to colours. This doesn't look as bad as some others, but that's really not the point. This "bleed" issue is just an unacceptable issue buyers are being expected to accept as "normal".
Over the last couple of weeks I've had extensive contact with Samsungs customer services, technical dept, and what I will call their infamous "panel approval department", and I have achieved absolutely nothing.
I've emphasised the crucial point to them that a TV is primarily a visual experience, and this intrusive backlight bleed is completely ruining that. I've told them as politely as I can that I just can not watch any of my hundreds of AVI movies because of this intrusive bright band of light.
You get the picture here without me going on any more. Their final response was this, earlier today, which I've put into a "spoiler" box to shorten the post ...Warning: Spoiler! (Click to show)
Thank you for contacting Samsung.
I am sorry to hear you are experiencing the issue of backlight bleed with your TV and can understand this situation has been extremely distressing to you and your wife.
Backlight bleeding (or leakage) is a common characteristic of LED televisions due to the nature of the technology used to project the image, therefore this is not considered a fault, and is not an issue covered by Samsung warranty.
Backlight bleed may be particularly prominent in the four corners of the screen, and / or around the borders where the screen meets the bezel, and may be particularly noticeable when viewing dark scenes or viewing in a dark environment.
Here are steps you can take to reduce the effects of backlight bleed:
- Use the remote control to enter Menu > Picture Settings > Backlight, to turn it down (the recommended setting is 4).
- Additional settings that are recommended to reduce the effect of backlight bleed, are enabling MOVIE mode and disabling GAME mode.
- You can also try adjusting the BLACK TONE, DYNAMIC CONTRAST and COLOUR TONE settings until you find settings that best suit your preferences.
- If the content is being viewed from an external device (eg; DVD or BluRay player, home theatre system) via HDMI lead, you can also adjust the HDMI BLACK LEVEL setting via the same menu.
As it stands, now that several members (including management and supervisors) of our technical support and customer care teams, an engineer and a member of our panel approval department have all either physically inspected the unit or referred to the images you have kindly submitted, there is unfortunately no more Samsung can offer to do in this case.
The displayed issue is a non-repairable issue and is not deemed a fault so we cannot replace your set; as aforementioned, backlight bleed / leakage or 'clouding' caused by this are not considered a defect and merely an artifact of the technology used to create the image on the panel.
I can only suggest contacting the retailer to see if they can offer any further help in this matter, and I apologise for any inconvenience caused in this case.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Online Support Team
SAMSUNG Customer Support Centre
What a load of horse***t.
Those recommendations made my picture horrendous. The backlight control blurb actually states that you should set it for your own preference. Isn't that what all the controls are for? I didn't think they were there to mask poor construction. But there you go.
I just wish that everyone who buys a set like this would refuse to accept what they deem as acceptable and take the damn things back. If they were all thrown back to the likes of Samsung and the other "names" in this business we would probably see an eventual improvement in the basic acceptable standard.
In my case, I just can't watch any of my avi movies, although via the USB socket they play amazingly well. Much better than my old way of converting them to DVD compliant.
I've signed up for NetFlix, and I can't watch a single movie on there without this band of brightness completely spoiling the experience.
My only recourse of action now is to go back to Curry's (UK retailer) and try to get my money back, although I'm now well over the statutory 28 day exchange period. My argument will be that this TV is simply "not fit for purpose", and I've gone down the "contact the manufacturer for a repair" road and hit a brick wall.
I've already decided to take this to trading standards if Curry's won't accept this.
500 hard earned English pounds I've handed over for something I can't watch. And the other option is to ask for an exchange which may be worse. Hell's teeth, this backlight bleed problem shouldn't be accepted by anybody.
By the way my set is a SAMSUNG UE37ES5500 37" SMART LED TV, and apart from this issue is absolutely amazing. The colours, the clarity, the "smart" features I love, and therefore feel really gutted that it's all for nothing when you can't stand to watch it.
Anyways, I hope this info will prevent you guys wasting your time with Samsung. The dealer you bought it off is your only recourse if you're not satisfied.