I purchased the UN60ES7150 at Costco and in the long run returned it. Picture quality once the unit was home was a major issue. At times the picture was wonderful. Other times there was noise and artifacts seen. I tried contacting Samsung customer support and 3 times they disconnected. I got annoyed and called Costco who has a back door number to contact Samsung. Once I finally got to 2nd line support (Thank you Costco) the guy spent 45 mins on the phone. He logged into the TV, he could see the same issue I was seeing, This was good. He was able to improve the picture but not to the level I would expect for a TV in this price range. He did try to place blame on the incoming signal but I find it hard to believe that Over the air, Bluray and Satelitte all show the same signal issue. I decided to monitor this since he was able to make a big improvement. However it took over a week of adjusting and contacting Samsung to get this far. I then started using the Smart TV apps. Their apps are pretty much useless. The Facebook app was the worst and kept having issues logging in. I once again called Samsung. I suspected I was doing something wrong. I called and spoke to someone who sent me on to the smart TV group. After 30 mins on hold they disconnected me. It was late on a friday night so I decided to call again Saturday morning. When I called Saturday I had to re-explain everything (this is alway the case with Samsung, even if you have case #, I think it may be their way of avoiding calls)
I was then told someone would call me back in 24-48 hrs. I told the person not acceptable and that Samsung has TERRIBLE customer service. After what I paid for this over priced TV, someone could answer a freaking call. I told them forget it I'll call Costco. After I hung up I decided not to call costco. I debated purchasing Samsung in the 1st place based on the total disrepect I had in the past with 3 Samsung phones ( I no longer have a Samsung phone)
I packed up the TV and took it back to Costco. I called LG based on my past experience with my other LG TV. They answered right away. I talked to a knowledgeable person within 3 mins. Told them the 2 options I was looking at (LM8600 and LM9600) got what I feel were quick and honest answers. Went to Fry's, purchased the LM8600 (for $1000 less) Only issue was I went from the 60 in Samsung to the 55 in LG however the 5 inches turns out to be not that big of a difference. I got the LG home followed the expert setup and in 10 minutes had a picture that was perfect. No distortion or artifacts. I setup the apps with no issues and now 1.5 weeks later the TV still looks great, No Issues.
I think the Samsung TV had potential but to spend over a week to get a picture that was so-so and having to deal with a customer support that truly is poor makes the price a totally poor value. To me once they have your money they could care less
One final note. Samsung did return the call from Saturday, 6 days laters not 1 to 2 days as I was told. Totally unacceptable and shows Samsungs disregard for addressing customer conerns.