Anyone have experience with ordering a TV from Amazon? Also how does the return process work? - Page 2 - AVS Forum | Home Theater Discussions And Reviews

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post #31 of 40 Old 11-26-2012, 12:24 PM
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"TVs purchased from Amazon.com, or from a seller but fulfilled by Amazon, will have FREE Return Shipping (via the Online Returns Center) up to 30 days from the date you receive the TV. The TV must be in new condition with the original packaging and accessories. Products missing the serial number or UPC cannot be accepted; refunds will not issue refunds for such items."

Will Amazon still take a return even if it's open and something happens within the 30 day time frame?
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post #32 of 40 Old 11-26-2012, 03:53 PM
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Quote:
Originally Posted by slumpey View Post

"TVs purchased from Amazon.com, or from a seller but fulfilled by Amazon, will have FREE Return Shipping (via the Online Returns Center) up to 30 days from the date you receive the TV. The TV must be in new condition with the original packaging and accessories. Products missing the serial number or UPC cannot be accepted; refunds will not issue refunds for such items."
Will Amazon still take a return even if it's open and something happens within the 30 day time frame?

yes sir
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post #33 of 40 Old 03-10-2013, 11:10 PM
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Are returns and exchanges any trickier if its sold by a diff retailer and only "fulfilled by Amazon?" or is it just as easy w/amazon processing as they would TV's that they sold directly?

case in point 47LM8600 is sold and fulfilled by Amazon. 47LM7600 is sold by some outfit called Big Box Superstore but filled by Amazon (no Prime offered). Any reason to be less comfortable with this than if it were sold and fulfilled by Amazon?

Just want to know if I need to go though 1 - 2 exchanges due to excessive flash lighting or pixel issues, I can do so easily.
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post #34 of 40 Old 03-11-2013, 01:35 AM
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Amazon is the ONLY retailer I will purchase my main tvs from.

Last year, purchased a 40ex720. It came the next day because I have Prime and I paid $4 for 1 day shipping. The unit was riddled with dead pixels, like 35. I called, and the lady i spoke with apologized and went to do the swap for a new tv. She came back after a few minutes on hold and told me they just ran out of the 40ex720s, so she upgraded me to the 46ex720, which was literally $400 more, for free. I shipped the 40ex720 back the same day, and when UPS had confirmed pickup, Amazon shipped the 46ex720 to me, i had it the next day.

So within a 48 hour period, I ordered a TV, returned it, and received my upgraded replacement for free. 48 hour period, no shipping charges, no restocking fees, and the Amazon rep even gave me a $25 promotional credit for digital purchases for the inconvenience.

This is only one of the many successful purchases I have had on Amazon, they offer the best service and return policy (Not just on TVs, for basically every item they sell too), the best prices (they price match pretty much every big TV seller), and the fastest shipping.

No reason to buy from anywhere else.
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post #35 of 40 Old 03-11-2013, 08:25 AM
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Thanks Gregck.

Does your experience hold for TVs sold AND fulfilled only by Amazon or would it apply to TVs that are ONLY fulfilled by Amazon (sold by a diff retailer)? The latter case is the one I'm unclear about.
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post #36 of 40 Old 11-17-2015, 11:22 AM
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This is an old thread; wondering if the information is the same. I'm possibly going to purchase a set through Amazon today or tomorrow. It will not have the Scheduled Delivery, but instead just regular waiting/tracking, I guess. According to their return policy for TVs as stated for items shipped without Enhanced Delivery, the set has to be in new, unopened condition. I don't understand how that's possible. How can you find out if you like it or if it has any problems unless you open and try it?

Also, does anyone know if UPS (which I assume is the carrier Amazon would use) puts their large sets on their sides or right side up in the trucks?
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post #37 of 40 Old 11-17-2015, 11:31 AM
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Originally Posted by Glenshaw View Post
This is an old thread; wondering if the information is the same. I'm possibly going to purchase a set through Amazon today or tomorrow. It will not have the Scheduled Delivery, but instead just regular waiting/tracking, I guess. According to their return policy for TVs as stated for items shipped without Enhanced Delivery, the set has to be in new, unopened condition. I don't understand how that's possible. How can you find out if you like it or if it has any problems unless you open and try it?

Also, does anyone know if UPS (which I assume is the carrier Amazon would use) puts their large sets on their sides or right side up in the trucks?

Sounds like it is worth paying for the enhanced shipping, what size is the TV. Generally UPS won't touch larger sets and I'm not sure I'd want to get a TV that way anyway. I have returned a couple of sets to Amazon but always had a scheduled delivery.

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post #38 of 40 Old 11-17-2015, 11:57 AM
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Originally Posted by chunon View Post
Sounds like it is worth paying for the enhanced shipping, what size is the TV. Generally UPS won't touch larger sets and I'm not sure I'd want to get a TV that way anyway. I have returned a couple of sets to Amazon but always had a scheduled delivery.
It's a 55" Sony. Since it's just a 1080p model, or perhaps because it's been out for a few months, it doesn't qualify for the Scheduled Delivery option. UPS would deliver that size, right? If not UPS, who would deliver it?

Also, Amazon offers a protection plan, but I've read that they aren't worth it. Sony's warranty seems to cover two years. Anybody have experience with the protection plans Amazon offers?
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post #39 of 40 Old 11-17-2015, 12:19 PM
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Originally Posted by Glenshaw View Post
It's a 55" Sony. Since it's just a 1080p model, or perhaps because it's been out for a few months, it doesn't qualify for the Scheduled Delivery option. UPS would deliver that size, right? If not UPS, who would deliver it?

Also, Amazon offers a protection plan, but I've read that they aren't worth it. Sony's warranty seems to cover two years. Anybody have experience with the protection plans Amazon offers?

I don't believe UPS delivers TVs that large, Amazon uses several carriers but not sure because there is no scheduled delivery option. Might be worth a quick chat with the Amazon Cust Service team. They are usually very responsive. It might fall on the large item delivery team.


As far as the warranty plans Square Trade is a solid plan.

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post #40 of 40 Old 11-18-2015, 04:17 AM
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I would like to know how the return process works with Amazon also. I would love to not have to pay more taxes!!!
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