Sony XBR-HX950 Owners' Thread (XBR-55HX9​50 and XBR-65HX95​0) - Page 156 - AVS Forum | Home Theater Discussions And Reviews

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post #4651 of 4674 Old 11-09-2015, 01:19 PM
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Red face

I finally made it in to Best Buy over the weekend.... The Mgr and Assistant Sales Mgr... were both very professional and consumer friendly... (The Mgr was quite aware of an ongoing issue with my 929 which was replaced by the 950 model back in 2012 )...even though my service contract covered up to $2400... They went ahead and gave me $2,699 credit, the amount of my original 12/11 purchase!!.. I looked at the LG EF 9500 and several others on the wall... detail and depth of black was outstanding with the OLED...I then went with the Mrs. into the Magnolia showroom and we reviewed the Sony XBR 900C 65" version.. It looked great! great color much flashier in my estimation than what the LG can reproduce. Side by side it probably won't have the same knockout effect as the LG with the black level but overall it was a superb looking panel. The Big drawback of course is with the light bleed at the edge of the panels on this model. The Sales Mgr said they were aware of that and said that they that had stop selling those until Sony had resolved the issue. Anyways since they are benig quite liberal and said try out a set and see if you like it if not we will try another set or model!... So I was able to get the 65 inch XBR 900C on sale for $2,799... and Geek Squad will come out and uninstall my 950 and install this model.... Good or bad omen? delivery is set for 11/13 ...Friday the 13th!! Stay tuned!!!
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post #4652 of 4674 Old 12-06-2015, 05:09 AM
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Hi guys, been awhile since I've been in here, just been enjoying such a great TV without issues, 65XBRHX950!!! So glad I ditched those Sammies I kept having issues with. My question. The more 4K rolls out the more I am being pulled in that direction. I think the best 4K Sony has to be the 950 as well that also boast full array. With that said, I did not remember if my 950 full array was upgradable to 4K content? I kind of remember that topic awhile back. I would hate to have to spring another $4-5,000 just for 4K even though the clearity is amazing. Yes I also know that until 4K content is more readily available the upscaled is just so-So! Thanks
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post #4653 of 4674 Old 12-08-2015, 02:03 PM
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With that said, I did not remember if my 950 full array was upgradable to 4K content?
No, it cannot be upgraded for 4K.
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post #4654 of 4674 Old 12-13-2015, 04:20 PM
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Originally Posted by jake608 View Post
Hi guys, been awhile since I've been in here, just been enjoying such a great TV without issues, 65XBRHX950!!! So glad I ditched those Sammies I kept having issues with. My question. The more 4K rolls out the more I am being pulled in that direction. I think the best 4K Sony has to be the 950 as well that also boast full array. With that said, I did not remember if my 950 full array was upgradable to 4K content? I kind of remember that topic awhile back. I would hate to have to spring another $4-5,000 just for 4K even though the clearity is amazing. Yes I also know that until 4K content is more readily available the upscaled is just so-So! Thanks
Unfortunately, wishful thinking.

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post #4655 of 4674 Old 12-14-2015, 03:25 AM
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Unfortunately, wishful thinking.
Hey, one can HOPE! Just trying not to have to spring another $4000 for another TV!!! As it is my wife thinks I'm nuts! But when she talks to others about OUR TV you see as Paul Harvey use to say, THE REST OF THE STORY!! But with my 65"XBR950 and the lack of true UHD content I think I will stand pat for a little longer!
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post #4656 of 4674 Old 02-23-2016, 10:36 AM
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A vertical line appeared on my Sony XBRHX950 that i purchased in late 2012. I did some research and found this:

"Sony has identified a limited number of 55" BRAVIA LCD televisions (models listed below) which may develop a horizontal line or bar across the LCD display."

It appears Sony has extended the warranties on these tv's through the fall of 2017 and is trying to make good on the problem. I've been a loyal Sony fan for many years. I have been reading posts on the Sony community forums and it seems Sony is offering a "less than adequate" options. I just initiated the process last night, so things are in the beginning stages. I'm not a techy by any stretch of the imagination, so I'm hoping I can get some feed back, so I can go into this negotiation prepared.

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post #4657 of 4674 Old 02-23-2016, 11:00 AM
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Originally Posted by Bostonguy25 View Post
A vertical line appeared on my Sony XBRHX950 that i purchased in late 2012. I did some research and found this:

"Sony has identified a limited number of 55" BRAVIA LCD televisions (models listed below) which may develop a horizontal line or bar across the LCD display."

It appears Sony has extended the warranties on these tv's through the fall of 2017 and is trying to make good on the problem. I've been a loyal Sony fan for many years. I have been reading posts on the Sony community forums and it seems Sony is offering a "less than adequate" options. I just initiated the process last night, so things are in the beginning stages. I'm not a techy by any stretch of the imagination, so I'm hoping I can get some feed back, so I can go into this negotiation prepared.

If you aren't happy with the replacement just keep politely going up the chain of command. My 55" developed the dreaded line and they sent me the 2013 model that didn't have local dimming because they were out of that model. I kept on saying it wasn't satisfactory until they sent me a 65" XBRHX950, so hopefully things go well for you. I have no idea what a suitable replacement would be now. I think I'd settle for a good 4K set.
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post #4658 of 4674 Old 02-23-2016, 12:07 PM
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Originally Posted by Bostonguy25 View Post
A vertical line appeared on my Sony XBRHX950 that i purchased in late 2012.

I just initiated the process last night, so things are in the beginning stages. I'm not a techy by any stretch of the imagination, so I'm hoping I can get some feed back, so I can go into this negotiation prepared.

I think the warranty extension only applies to horizontal.

I had horizontal lines appear. They offered replacement models. But none were full array local dimming. Finally they sent me a check for $2,199 I believe. Purchase price was $3,200. They said the difference was due to depreciation. The check took 6 months to process and arrive by the way. Be prepared for that...
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post #4659 of 4674 Old 02-24-2016, 07:55 AM
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Ooops, I meant horizontal, not vertical. Thanks for the replies Dave A and captain. I've never used the 3D feature on the tv, so that's not important to me. With that being said, I don't want to settle for a anything subpar. I would prefer a replacement over the cash. And yes, the squeaky wheel gets the oil, so to speak.
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post #4660 of 4674 Old 02-24-2016, 12:19 PM
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So I heard back from Sony today and my TV does qualify for the exchange program. I was offered 2 different replacements, the XBR-55X850C or the 900C. I told them I'd research the 2 and get back them. I've already read some reviews on the 850C and the reviews vary. Someone stated that side viewing on the 850 is very poor. I guess it's time to take an inventory of all the Sony products I have in my home get assertive with powers that be. Any feed back you guys have on the two replacements offered would be greatly appreciated.

I think Dave's suggestion of 4K set is the route I'd like to explore, question is, will Sony bite.
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post #4661 of 4674 Old 02-24-2016, 12:58 PM
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Quote:
Originally Posted by Bostonguy25 View Post
So I heard back from Sony today and my TV does qualify for the exchange program. I was offered 2 different replacements, the XBR-55X850C or the 900C. I told them I'd research the 2 and get back them. I've already read some reviews on the 850C and the reviews vary. Someone stated that side viewing on the 850 is very poor. I guess it's time to take an inventory of all the Sony products I have in my home get assertive with powers that be. Any feed back you guys have on the two replacements offered would be greatly appreciated.

I think Dave's suggestion of 4K set is the route I'd like to explore, question is, will Sony bite.
Did they only extend the warranty on the 55 versions? Also - is there any correlation between hours on the panel or power cycles and this problem occurring?
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post #4662 of 4674 Old 02-29-2016, 08:10 AM
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Hi guys! I just bought one of these (XBR-55HX950) on eBay for 600$ shipped, so I'm excited! I have a 60NX720 downstairs, but I wanted the ultimate man cave TV for movies/games so I thought why not get a FALD Sony? Disappointed to see there no FALD Sonys out there other than the HX929 and HX950. Are these generally reliable sets? The NX720 very rarely/randomly reboots, but has been running like a top otherwise since 2011, knock on wood. I expect this set to last a long, long time.
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post #4663 of 4674 Old 03-06-2016, 03:28 PM
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Boom out of the box....horizontal lines....eff me...
I was offered either the 850B, 850C, or 900C

Lame, lame choices. None even come close to the HX950.

I'm pushing for a X900B, but even then, it is a downgrade. Even the X930C would be a downgrade. I just want a working HX950
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post #4664 of 4674 Old 03-06-2016, 04:37 PM
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I'm pushing for a X900B, but even then, it is a downgrade. Even the X930C would be a downgrade. I just want a working HX950
I know you're disappointed. Push for a check and keep pushing if they can't offer (what will likely will be refurbished) something that's even close. (Keep in mind it took me 6 months to get a check from Sony) There are no more HX950's in Sony's inventory that I'm aware of.

The Costco-SquareTrade warranty was the best warranty I ever bought. They refunded me the full purchase price of my 55HX950, and quickly.
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post #4665 of 4674 Old 03-06-2016, 05:26 PM
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I know you're disappointed. Push for a check and keep pushing if they can't offer (what will likely will be refurbished) something that's even close. (Keep in mind it took me 6 months to get a check from Sony) There are no more HX950's in Sony's inventory that I'm aware of.

The Costco-SquareTrade warranty was the best warranty I ever bought. They refunded me the full purchase price of my 55HX950, and quickly.
Well I bought this HX950 second hand, and the seller assured me it was in perfect shape...not.
I sent Sony an email back arguing that the HX950 should be replaced with a X950B for the following reasons:
The HX950 has:
1. Full Array Local Dimming
2. 240Hz native refresh rate
3. Once piece monolithic glass design (which is absolutely stunning)

The replacements (X850B, X850C, X900C) offered only have:
1. Edge lit, some with frame dimming, some with local dimming, which is vastly inferior to the HX950
2. 120Hz native refresh rate, which is also inferior.
3. A bezel/frame around the screen, no edge-to-edge monolithic glass, which is quite disappointing and not aesthetically pleasing to the eye.

The only improvement you have given me here is 2160PK vs 1080P, which is not a huge deal to me. After looking at all recent Sony TVs, the only thing that comes close is the XBR X950B, since it shares the same features as the HX950 including:
1. Full array local dimming
2. Monolithic glass design
3. 120Hz, but this is characteristic of all 4K panels at this time

The XBR X950B is the appropriate replacement for the HX950, even the model numbers match.
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post #4666 of 4674 Old 03-29-2016, 11:57 AM
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Man, my 55HX950 just developed a horizontal line after a little over 2 years. As others have said, 850B, 850C, or 900C are all lame choices for replacements. I value FALD over 4K and the HX950 was perfect for me.

I'll have to give Sony a call to see what can be done.
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post #4667 of 4674 Old 03-29-2016, 09:42 PM
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A friend of mine is looking to buy this TV 55" used for $1,000. Good deal? Thanks!
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post #4668 of 4674 Old 04-04-2016, 11:52 AM
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Man, my 55HX950 just developed a horizontal line after a little over 2 years. As others have said, 850B, 850C, or 900C are all lame choices for replacements. I value FALD over 4K and the HX950 was perfect for me.

I'll have to give Sony a call to see what can be done.
Just got a call back from Sony and like what others have said, Sony offered to ship me a 55X850C or 55X900C. Told him it's not what I want because they don't have FALD. The rep didn't sound all that knowledgeable and just said he can only have these two available.

I told him I'd call back later. Anyone else have better luck on getting something with FALD or something better?
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post #4669 of 4674 Old 08-10-2016, 03:43 PM
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Just got a call back from Sony and like what others have said, Sony offered to ship me a 55X850C or 55X900C. Told him it's not what I want because they don't have FALD. The rep didn't sound all that knowledgeable and just said he can only have these two available.

I told him I'd call back later. Anyone else have better luck on getting something with FALD or something better?
I was offered the 850C as well. I mentioned the differences between this and the HX950. They came back and offered an upsell of the XBR75X940D for $3700 on the condition that the HX950 is returned first.
I still this is too much. Has anyone been able to get a better deal?
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post #4670 of 4674 Old 08-12-2016, 01:27 PM
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I was offered the 850C as well. I mentioned the differences between this and the HX950. They came back and offered an upsell of the XBR75X940D for $3700 on the condition that the HX950 is returned first.
I still this is too much. Has anyone been able to get a better deal?
That's quite the upsell. $3700 and probably a refurb with only 90 days warranty.

Talking to Sony is just like spinning my wheels in mud.
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post #4671 of 4674 Old 08-13-2016, 05:34 AM
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They are offering a 75X940D that is a 2016 model and the only one with FALD in this years TVs and a 75" for a 55" for $3700 is a Great deal since the 940D runs anywhere from $5600 to almost $7000 depending on where and who is selling it. The 75X940D is listed as one of the BEST UHD TVs out this year along with the LG OLEDs and the Samsungs SUHD TVs with the Sony having a huge edge in color using a 10bit color vs 8bitvfor the others! Again the biggest thing for me is the Full Array LEDs vs Samsungs Backlit LEDs although those Sammys SUHD are completely different than the regular UHD Samsung has left a bad taste in my mouth! The best going today is the OLED by LG but their proprietary pricing since no others offer OLEDs are completely OUT OF WHACK! If it's me I would take that deal, but try haggling over the price first!
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post #4672 of 4674 Old 08-14-2016, 06:19 AM
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Does anyone still have their purchase receipt they wouldn't mind making a copy for me? I no longer have mine as I didn't know about this issue until this happened to mine. Sony would like to see it to have the up sell completed. It would be very appreciated!
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post #4673 of 4674 Old 08-18-2016, 03:50 AM
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Do they not ask you to return the HX950 first normally? Or at all in order to cut a check?

I'm overseas at the moment and haven't found a good (cheap) way to get this thing back to the states in order to trade it in.
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post #4674 of 4674 Old 09-27-2016, 10:46 AM
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Well I bought this HX950 second hand, and the seller assured me it was in perfect shape...not.
I sent Sony an email back arguing that the HX950 should be replaced with a X950B for the following reasons:
The HX950 has:
1. Full Array Local Dimming
2. 240Hz native refresh rate
3. Once piece monolithic glass design (which is absolutely stunning)

The replacements (X850B, X850C, X900C) offered only have:
1. Edge lit, some with frame dimming, some with local dimming, which is vastly inferior to the HX950
2. 120Hz native refresh rate, which is also inferior.
3. A bezel/frame around the screen, no edge-to-edge monolithic glass, which is quite disappointing and not aesthetically pleasing to the eye.

The only improvement you have given me here is 2160PK vs 1080P, which is not a huge deal to me. After looking at all recent Sony TVs, the only thing that comes close is the XBR X950B, since it shares the same features as the HX950 including:
1. Full array local dimming
2. Monolithic glass design
3. 120Hz, but this is characteristic of all 4K panels at this time

The XBR X950B is the appropriate replacement for the HX950, even the model numbers match.
After nearly 6 months of back and forth, Sony just dropped off a new XBR55X930D and picked up the old XBR55HX950. Sad to see it go but the HX950 developed more lines over the course of the last few months.

The new XBR55X930D is nice but Sony is only offering a 90 days warranty for it and won't sell me an extended warranty. Any ideas how I may be able to purchase one?
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