I just wanted to give an update on my 2 65 inch Sony 950 model TVs. Last week I spoke with their national relations department he was offering me a paltry three-month extension as an I'm sorry on the banding issues on my television set. I had ask them for another solution such as additional pairs of 3-D glasses or something else in lieu of that as I wanted something tangible if I was going to live with this defect. They had already declined replacing my second television and had only offered instead a refund. The refund would've been for the purchase price of the television, and would've Excluded tax as well as taken 4 to 6 weeks to refund. Last week I contacted them before Thanksgiving to offer up an additional solution to the problem, of which the national relations representative didn't ever feel interested in listening to, only quoting notes. I was given their email to email the head of the national relations department and told that their head would get back in touch with me within a few business days. After those days had lapsed I finally called them again this morning to inquire as to the status. The department's head of national relations was so complacent and lazy that she didn't even bother to speak with me and only have the same rude rep get back on the phone with me.
So here is the takeaway. The good sets are just that, good. If you get a bad set, Sony feels an extra 3 months of warranty extension is going above and beyond. I purchased the sets so I wouldn't need a warranty in 15 months. So if I am to realize any benefit, it needed to be something else.
So it's taken numerous swaps on one to get a good panel without banding or pixels, or fuzz under the glass. I wonder how many more till the second one is good. This set will be fine for the current period, but when technology changes and I'm in the market again, Sony is being force ranked down there with Samsung. When you cost cut so to save a few bucks, I wonder how much they have lost in all the returned sets from defects?
I also thought it humorous how Sony on my last call said they had spoken with legal. Is this supposed to scare me? What are they gonna do. If you want to intimidate your customers, try doing it in a class of product that's less expensive. Most people buying these sets are educated well to do folks that have a good head on their shoulders. Not some gullible sap from the street corner. Bravo Sony, Bravo.
Hopefully this doesn't come across as a rant as I like the set. It's unfortunately the best "set" on the market for the buck. The elite hasn't been updated and it's underlying issues disqualified it. But the panel and aesthetics are very nice looking. It's frustrating, but companies these days baffle me on some of their business decisions.