My just under 2 year old 55" 3D series 7 TV that's hardly ever used, my projector is the main television, started experiencing the known strobe light effect that is associated with the power supply. The television has probably less than 500 hours on it. A quick internet search reveals that this is a known fault with Samsung televisions.
After a very frustrating telephone call to Samsung Canada Customer Service, Richard whom is the top dog, as he calls himself, he has no boss (that's what he told me) and I guess....he must own Samsung??? must be nice to have no boss and no one to answer to, I can't believe this arrogant F%#K represents this company! He told me my television model was not on the list of televisions with the strobe problem so tuff luck, fix it yourself or buy a new one. I asked him if he got 600 calls about the same issue it's still an unknown issue? "Yes sir, that's what I'm saying. Only the engineering department can make it a known fault and sir, they are not going to do that!"
I will never buy a Samsung product again and recommend that people DO NOT BUY A SAMSUNG PRODUCT, EVER!! the only way a company will fix their customer service and stand behind their product is if people stop buying them! send them a message and tell them that we as consumers dictate a companies success. If they want to be successful, they will have to provide a good reliable product and stand behind it when issues, no...known issues arise.
Thank god I have an Epson projector! I will forever be an Epson customer, their customer service is top notch!