Originally Posted by videoluvr
Most likely your Comcast box is outputting 1080i and the problem only occurs with 1080p/60 sources. (I'm another visitor from the ES7100 owners thread).
Well here's the continuation of my amazingly lame saga with Samsung on the 1080p/60 signal issue.
Geek Squad showed up to my door today for a free scheduled appointment to help me confirm my suspicions.They walked in, started asking me lame questions. (e.g, do you have new HDMI cables etc).I proceeded to switch back and forth between mutiple sources going from 1080i, over to 1080p etc, demonstrating the issue multiple times. They had about another 10 jobs after mine, so the thought of being on the phone with Samsung support, didn't thrill them.
They got a hold of their senior boss, who did a 3way call with Samsung support. I emailed links to all of my youtube videos showing the behavior. The usual applied here. Samsung wanted to get the Geeksquad off the phone as fast as humanly possible. They kept repeating that my board needed t be replaced. Told them all that would likely do is get me a board with an old firmware that I never be able to update. Anyways, BestBuy reccomeded the following course of action to me today
1) Keep the Samsung display, with the risk that they may NEVER fix the issue, and just be happy with 1080i resolution.
2) Take it back, upgrade to something else.
3) Get the board replaced. (Uhm, No F** off!)
They left my house feeling pretty lame, as there was nothing they could really do at all. They're just techs. They are use to replacing power supplies, bulbs etc.
Not sure what I want to do at this point. I don't want to spend a bunch for an 8000 model, nor do I like the idea that I paid $1500 for a display that I have to reduce my screen rez for it to function properly.