So far I have no new white spots, its been about 2 months since I received this 3rd set...
Here is my updated data on the white spot issue. Sure it is not a larger number of people but the alarming problem is the number of repeated issues. I'm still in the camp that all panels are defective it is just a matter of time and if people actually notice. I'd bet 99% of the population just plain never notices.
http://www.sandiego.bbb.org/ I started the complaint at my states BBB but once you enter Vizio it takes you to San Diego BBB where Vizio is located.
Thanks for that, booked for a couple months out when I begin demanding my money back. :-)
haven't looked lately for more white spots because I don't want to get upset, but what's this new model coming out that everyone is waiting for? I figured I'd wait as well before asking for a replacement. quick question if anyone knows, but I got a geek squad warranty for the tv, so when looking to replace should I contact best buy? or vizio? just bought everything in mid February...
LG 65LA9650 (upgraded)
ADS L520 fronts
BIC Acoustech PL-26 center
Mirage Omnisat V2 surrounds
Minix NEO X8-H Plus Android media box
There is no way the spots were checked for at the factory and not identified. I find it unbelievable that someone wouldn't check before shipping a 3rd set to someone who's had the problem. If this is in fact a new TV, they have to be shipped knowing they are defective and Vizio doesn't have a solution to fix or prevent the problem.
I reopened my BBB complaint filed due to the 1st TV failure, before this TV was delivered, requesting a full one year warranty since they were offering a "new" TV. A supervisor called me and, after several minutes of back and forth, I was offered a 6 month warranty, which obviously won't be necessary given the above. I will update the BBB complaint with this failure and request a refund.
I was told by the Vizio supervisor there were "options" if the 3rd TV was defective, so will explore what those are and report back.
My TV was purchased in Feb 2014. White spots. Took pictures and sent to Vizio. They are replacing the TV with a "certified" unit. I am not optimistic.
"P" series serial.
Just waiting for the appointment for replacement.
It started after two weeks with popping noise (only when on though) and then the volume got louder and louder. Then finally a very loud pop and then the whole TV went off... And then the room filled with a burnt electronics smell. TV would not power on again. I unplugged the TV for an hour then it turned on again, but then the same pop sound after volume getting very loud. Then wouldn't turn on again.
I called Vizio and they handed me to a "Safety Committee" which was no different than the regular CS. They told me not to turn the TV on any more as it was a "fire hazard."
I'm on my fourth set now, no bright spots (yet) after a month, knock on wood!
They are really noticeable on my set when there's a solid black background like in fade out or running a test slide. But they aren't really noticeable most of the time in real world viewing conditions for me, especially after I calibrated the set with the Spears & Munsil disc which brought the backlighting down into the 30's and the brightness and contract to the 40-50 range. The TV is not really intended to be viewed with the backlight, contrast and brightness cranked way up except for store demos.
I still don't like the picture on my M810D-A3, but the blooming is not the main reason. Out of curiosity, did you come from a previous LCD screen before these and if so did you run similar tests?
EDIT: quoted from manual
"Replacement parts and Products are
warranted for the remaining portion of the original warranty or for ninety
(90) days from warranty service or replacement, whichever is greater."
Last edited by primetimeguy; 06-18-2014 at 10:57 AM. Reason: added more details
I probably wouldn't even have given them a second change. Generally if I get burned like that I take it as a sign and move on to my next choice. From what you've observed at the stores it looks like a widespread issue at least on the 70". All-and-all this is one reason I still buy TV's from places with ironclad return policies. You can get great deals online, but I don't want to be locked into dealing with s manufacture who I may not trust or still want to be a customer of when a set has issues right away.
I tried to attach my update spreadsheet where I tracked this but the forum upgrade reduced the attachment size. Can't even upload a 50KB file. Shoot me a PM and I can email it to you if you'd like. 45 others in this thread also have "physical damage".
I am sorry to hear so many people have had to deal with this issue and am scared the replacement TV will give me the same problem, but I guess I'll just have to wait and see.
A big thanks to all of you for posting your information so I know I'm not alone!!
Last edited by Sheranne3; 06-25-2014 at 03:22 PM. Reason: spelling
After arguing with a very rude woman (supposedly a manager) for about 20 minutes, she finally agreed to send a technician to verify that there is no physical damage. While I obviously know that the spots are NOT from physical damage, I'm concerned that the tech won't be able to tell...this may be a dumb question, but will it be obvious to him that the lines are not from physical damage? I want to be prepared for his visit.
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