Vizio E701i-A3 Owners Thread - Page 85 - AVS Forum
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post #2521 of 2599 Old 08-13-2014, 06:10 PM
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again

Vizio has informed me they are going to send out a new, not recertified set. Same model, not the 2014 model.

Awaiting a service appointment.
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post #2522 of 2599 Old 08-16-2014, 10:07 AM
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Quote:
Originally Posted by seneschal View Post
I specifically asked about the LCD panel on the E700i-B3 and she said, yes, it is the same exact panel manufacturer as the E701i-A3. However, given the knowledge level and training of these people who knows if she really asked the right person the right question. She said there has been no known bulletins on the bright spots problem!
She wouldn't even let me swap to the E700i-B3 anyway, she said it is a different "sub-model." They will give me a refund though, after four units swapped. Debating whether to write off the money spent on the mounting and to spend more to mount another set, ~$500 total.
I sure hope they aren't the same panels, think about the sales that Vizio will lose out on from people looking at this thread! My warranty is up in Feb. so I've got time to wait and see... except that I have to deal with a poor set all through football season!
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post #2523 of 2599 Old 08-18-2014, 08:11 AM
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My warranty is out, and I have the spots again. Anyone have experience with getting a replacement set mid-way though the warranty, then that set getting spots and having Vizio do something?

Since it isn't visible yet from the couch (large room) - I suspect I am going to be holding on to it until it gets really bad, and then buying another NON-VIZIO set.

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post #2524 of 2599 Old 08-18-2014, 01:02 PM
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Quote:
Originally Posted by nall256 View Post
I sure hope they aren't the same panels, think about the sales that Vizio will lose out on from people looking at this thread! My warranty is up in Feb. so I've got time to wait and see... except that I have to deal with a poor set all through football season!
If it helps you sleep, you can still buy a Square Trade warranty through Vizio. You must apply through Vizio's site, if you go directly to Square Trade they will tell you that it has to be purchased within 30 days of buying the tv.
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post #2525 of 2599 Old 08-20-2014, 01:33 PM
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Series and Panel question

I currently own a, E701i-A3 and am well aware of the white spot problem. I've owned mine for about a month with maybe 50 hours of use and have not noticed the problem yet.

My question is, I recently saw a new model, M702i-B3 at Costco (where I purchased my current TV). I'm wondering if the experts here know if the panels are the same and both may have the white spot problem or if the M serise is a completely different panel with no reports of the issue.

I know Vizio's had a M series for a while, but also do not know if that series has had the white spot issue or if the model I'm asking about has the same panels as the M series that has been out for a while.

I'm considering exchanging for the M series if the white spot risk is lower. thanks.
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post #2526 of 2599 Old 08-20-2014, 01:55 PM
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There were no reports of white spots on last year's M series. The part number you mentioned is this year's M series model. It should be a good step up from last year's E series and I would do it in a heart beat.
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post #2527 of 2599 Old 08-21-2014, 04:20 PM
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Originally Posted by primetimeguy View Post
There were no reports of white spots on last year's M series. The part number you mentioned is this year's M series model. It should be a good step up from last year's E series and I would do it in a heart beat.
good info. thanks. wife wants to try the E series 'B' line first due to lower cost. we'll see who wins out.
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post #2528 of 2599 Old 08-25-2014, 09:09 AM
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Originally Posted by vtec26 View Post
good info. thanks. wife wants to try the E series 'B' line first due to lower cost. we'll see who wins out.
According to Vizio's Customer Service, the E series "B" line is manufactured by the same subcontractor as the E701i-A3 and uses the same LCD panel. So that means it would have the same problems unless they identified the problem and fixed it.
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post #2529 of 2599 Old 08-25-2014, 10:39 AM
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I visited a local Costco saturday and spoke with a sales associate about the Vizio e-701. Their display had over a 100 spots and a backlight issue. He said it had been on display for about 6 months. He also stated that 90% of that model gets returned or has issues. Mgmt. has directed him to steer people from buying it do to the hassle of returning it. He said once the new model arrives Vizio will pick up all of the sets and sell them themselves. The store manager is doing everything he can to avoid the E-series. I called Dell to initiate the return. I am going to miss it a little but will not have to worry about it going shite house on me. Let the search for a new set begin.
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post #2530 of 2599 Old 08-25-2014, 12:03 PM
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Quote:
Originally Posted by seneschal View Post
According to Vizio's Customer Service, the E series "B" line is manufactured by the same subcontractor as the E701i-A3 and uses the same LCD panel. So that means it would have the same problems unless they identified the problem and fixed it.
eek
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post #2531 of 2599 Old 08-29-2014, 10:52 AM
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Add me to the list.

Lots of bright white spots on the bottom left to mid left side panel and a little on the lower right showed up on my Vizio E701i-A3 two weeks ago. Initially thought the kids touched the TV, or the TV was dirty, tried wiping the TV and hoping it would go away; but on close inspection, it's actually the TV and bright white spots are not going away. Searched the web and of course I couldn't be the only confused/unlucky/pissed/disappointed person. Lots of people have it...

I got it at Costco during 2012 Thanksgiving sale. Costco has 2 yr warranty. Lucky it's not 2 yrs yet; but bad TV parts on the Vizio for it to be defective so quickly. Call Costco concierge service. I told them the problem, I guess they want to go through the whole routine of tech support reset tv routine before they will acknowledge this.

I prefer to return the TV rather than having it replaced via warranty even if I don't get full price back. Why would anyone want a replacement if the same issue comes up later and go through the hassle again? Anyone had success returning it to costco or will they only offer the warranty replacement/fix? How did you go about getting the refund quickly instead of the replacements (eg. the whole process of going through the return/replacement/setup return/replacement/setup again)?

I have to put Vizio on the list of TV's not to buy in the future...

Last edited by khliang72; 08-29-2014 at 11:45 AM.
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post #2532 of 2599 Old 08-29-2014, 03:06 PM
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Sorry to hear that, and welcome to the party!

The good news is that a refund is possible. The bad news is Vizio will make you jump through many hoops to get it. I was able to get to that point by complaining to the San Diego BBB, after going through four TV sets. They need "executive approval" for the refund.

But if you contact Costco they may just refund if you tell them the problem, in general their Customer Service is pretty good.

Quote:
Originally Posted by khliang72 View Post
Add me to the list.

Lots of bright white spots on the bottom left to mid left side panel and a little on the lower right showed up on my Vizio E701i-A3 two weeks ago. Initially thought the kids touched the TV, or the TV was dirty, tried wiping the TV and hoping it would go away; but on close inspection, it's actually the TV and bright white spots are not going away. Searched the web and of course I couldn't be the only confused/unlucky/pissed/disappointed person. Lots of people have it...

I got it at Costco during 2012 Thanksgiving sale. Costco has 2 yr warranty. Lucky it's not 2 yrs yet; but bad TV parts on the Vizio for it to be defective so quickly. Call Costco concierge service. I told them the problem, I guess they want to go through the whole routine of tech support reset tv routine before they will acknowledge this.

I prefer to return the TV rather than having it replaced via warranty even if I don't get full price back. Why would anyone want a replacement if the same issue comes up later and go through the hassle again? Anyone had success returning it to costco or will they only offer the warranty replacement/fix? How did you go about getting the refund quickly instead of the replacements (eg. the whole process of going through the return/replacement/setup return/replacement/setup again)?

I have to put Vizio on the list of TV's not to buy in the future...
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post #2533 of 2599 Old 08-29-2014, 04:38 PM
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As you should know, Costco's return policy for refund is 90 days for TVs. I used that for my E701i-A3 last year as it developed the white spots after less than 2 months.

Go through the process with them. Most likely you will get a refurbished exchange unit. It will develop the same problem if it does not already have it on delivery. At least a few similar experiences here with repeated refurbs with seneschal's eventual refund. You will run out of warranty period before you get to that option. Neither Vizio or Costco will admit the problem is common even though every display model E701i-A3 I have seen has the problem. Good luck but I think you're in for trouble.

Last edited by Bill Ball; 08-29-2014 at 06:28 PM.
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post #2534 of 2599 Old 09-01-2014, 08:11 PM
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I bought mine in Feb 2013, and it's got the problem. Mine's on about 30-40 hours a week, and the spots pepper the bottom half of the screen.

I only see them if the screen uses a lot of white, which does happen every time I start my Xbox 260. It hasn't been that annoying, but I have a few months left with CostCo and I did buy the SquareTrade extended warrantee for it, as well. I suspect that I'll call up CostCo in the December time frame to see what my options are, at that point.

Funny thing is that when I bought it, I had my mind set on the Sharp 70", but when I got to the CostCo, in a side by side comparison, the Vizio TV looked much brighter and crisper, so I changed my mind and got it, instead.

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post #2535 of 2599 Old 09-02-2014, 10:52 AM
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New TV delivered this morning.

Ser# 22LFTRNXDQ01643

Totally different menu structure from the last 2 sets.
Firmware 1.34.23.0090

I guess this is a late made unit?

Hopefully it will be a good one.

On a side note, the local Wal-Mart still has the A3 series on display, and every time I go there I check for white spots, there are none. And I know it's the same one that has been on display since June, due to a gash on the bezel.
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post #2536 of 2599 Old 09-02-2014, 11:47 AM
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My e701 is now on it's way back to Dell. I replaced it with the JVC em65ftr. They have them at Costco for 899. The picture is much better so far. The blacks are black. The only issue i have is when I put the brightness level to over 51 the left edge of the screen shows a greenish hue. Will mess around with it some more tonight. The colors seem to be more accurate, the reds are red, not orange. BTW Costco also has the e701-b priced at 1379 till September 6th. I would be all over it if I knew the white spots were not going to be an issue.
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post #2537 of 2599 Old 09-02-2014, 12:27 PM
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Exclamation

The TV was delivered this morning.

As I was cleaning up my living room and putting furniture back, the replacement TV died. Approx 40 minutes of run-time. ARRRRGGGGHHHH!!

I called Vizio support. Told them I was fed up and wanted a refund of my purchase. The CSR is doing a "Warehouse refund request". The CSR said I could go out and buy a replacement TV of my choice right away if I would like to.
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post #2538 of 2599 Old 09-02-2014, 12:42 PM
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Wow, good luck on the refund. Makes me wary of purchasing anything with Vizio on it in the future.
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post #2539 of 2599 Old 09-08-2014, 02:22 PM
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30 days into my replacement set, so far so good but not holding my breath. Just trying to get it to develop the spots before the 90 day warranty is up. I have been leaving in on all day while at work to accelerate the usage so I'd say it has close to double the usage my original one saw in the first 30 days.
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post #2540 of 2599 Old 09-08-2014, 04:30 PM
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Quote:
Originally Posted by primetimeguy View Post
30 days into my replacement set, so far so good but not holding my breath. Just trying to get it to develop the spots before the 90 day warranty is up. I have been leaving in on all day while at work to accelerate the usage so I'd say it has close to double the usage my original one saw in the first 30 days.
Good idea to accelerate usage. It could be heat cycles are involved, so I hope you are turning it off for a few hours at some point each day as well.
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post #2541 of 2599 Old 09-08-2014, 05:06 PM
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Good idea to accelerate usage. It could be heat cycles are involved, so I hope you are turning it off for a few hours at some point each day as well.
Good thought. I'll try and do that more in my aging process.
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post #2542 of 2599 Old 09-09-2014, 03:32 AM
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I received a new update for my Vizio E601i-A3 last night with the new firmware version being the following:

V1.34.44.0090


My E601i-A3 uses the same firmware as the E701 so I am hoping a few of you noticed the follwing also:

I’ve noticed new items listed under the Advanced Picture settings:

Picture Size
Picture Position

There may be other new items also that I am not aware of just yet.

Did any of you receive this firmware update and if so what new features did you notice?

Thanks!
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post #2543 of 2599 Old 09-09-2014, 03:45 AM
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I just got the update but haven't looked to see what changed yet. And so far in 5 months of heavy use I not have the white spots that some people report. I am extremely happy with this TV so far.
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post #2544 of 2599 Old 09-09-2014, 04:18 AM
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kpiskin,

Ive noticed white spots on my tv (if thats what they are) but it never affected my viewing. I mean as soon as I power tv on a few white spots would appear and once the picture displays on the screen they are no longer there. Since I dont see them while watching tv programs it is no bother to me being that they just appear right before the picture displays on the screen after first powering on my tv.
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post #2545 of 2599 Old 09-09-2014, 04:35 AM
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kpiskin,

Ive noticed white spots on my tv (if thats what they are) but it never affected my viewing. I mean as soon as I power tv on a few white spots would appear and once the picture displays on the screen they are no longer there. Since I dont see them while watching tv programs it is no bother to me being that they just appear right before the picture displays on the screen after first powering on my tv.



Quote:
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I just got the update but haven't looked to see what changed yet. And so far in 5 months of heavy use I not have the white spots that some people report. I am extremely happy with this TV so far.
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post #2546 of 2599 Old 09-09-2014, 05:56 AM
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kpiskin,

Ive noticed white spots on my tv (if thats what they are) but it never affected my viewing. I mean as soon as I power tv on a few white spots would appear and once the picture displays on the screen they are no longer there. Since I dont see them while watching tv programs it is no bother to me being that they just appear right before the picture displays on the screen after first powering on my tv tv.[/QUOTE]
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post #2547 of 2599 Old 09-09-2014, 12:54 PM
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I've tried to see them under a variety of conditions to see what everyone has been talking about and I do not see them. Only issue I had was a couple pixels got stuck a few hours into initial use. I was about to return it since I was within the return grace period, but they came back to life. I haven't seen any other issues since. My wife runs the TV all day long for background noise and then we watch TV in the evening too and we've not seen this phenomenon yet. That doesn't mean I won't, but I haven't so far. Trying not to jinx myself here.

Very happy with this TV. It's difficult to gauge on a forum when a handful of people complain about a problem. It really amplifies the severity of it. Most people who do not have problems post in a forum about their good fortune, so you're not hearing from all the happy customers either. I'm no Vizio fanboy, just trying to look at it from the other side. Costco, WalMart and Sams seem to have no problem selling this TV and where I live they keep running out. I don't know if it's due to exchanges or due to popularity of the TV.

A few guys complained about the manual transmission in a Mustang forum and all of a sudden people thought the Mustang was a piece of crap and required a recall. One person in particular was upset so created multiple accounts to make it appear as though more people were experiencing the same issue too. Nothing ever came from it after the government got involved. So I try to put these things in perspective. I am in no way trying to minimize or invalidate what other folks are experiencing and I would be pissed if it were happening to me too. All I know is what my personal experience is so far.
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post #2548 of 2599 Old 09-09-2014, 04:15 PM
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refunded

Vizio has processed my refund for my TV.

I have ordered a M701D-A3R based on positive reviews found both here and on the internet.

Purchased with my Discover card, which will double the 1 year factory warranty.

Wish me luck.
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post #2549 of 2599 Old 09-10-2014, 03:36 PM
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I got my E701i-A3E on Thanksgiving last year and we've been very happy with the set. However, about a month ago I noticed one lone bright spot on the screen. I blamed my 10 year old and 7 year old as it looked like they had damaged it somehow. But then a few days ago I noticed a new white spot in the lower left corner of the screen. Curious about what might be happening, I Googled and found this thread. I tried the white screen test and lo and behold, I could see 20-30 white spots!

After reading through much of the information in this thread, I decided to call Vizio today. The first guy I spoke with told me I'd have to upload some pics, which I did, and then I called back and they agreed that the unit needed to be swapped out. I'm just waiting now for Manna to call so we schedule a time for the swap. They told me they're sending me a "recertified" product, but they said that means that the set was never sold or owned by anyone. Basically it's a store return because they didn't sell it.

I also discovered that even though I bought the set last November, I was still able to buy the $89 square trade 3-year warranty, which I did this afternoon. Sounds like this white spot issue might cause me problems even on the replacement set..

My question is about the serial number. Despite having read many, MANY pages in this thread, I could not find how to interpret my Vizio serial number to know when the set was manufactured. Is there an easy way to know from the S/N when the set was manufactured? I'll be curious to see the difference between this set and the one that replaces it.
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post #2550 of 2599 Old 09-11-2014, 02:26 AM
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towards the end of the serial number (last 6-8 digits) you'll either see a Pxx or Qxx. the P= manufactured 2013. the Q= 2014. the first 2 numbers following P or Q is the week of that year.

example : P50= mid December 2013. Q06 = mid February 2014
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