Join Date: Mar 2008
Location: Southern Ontario Canada
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I'm in the club...unfortunately.
I had the white spots after a year. Upon my first call, they immediately acknowledged that it was a known issue and that they would simply replace theTV. All I had to do was send in my invoice. They had extended my manufacturer’s warranty for six additional months. However, about five hours later, on a second call, a different rep tried to tell me that the warranty could not be handled by Vizio because of where I lived; they have no technicians in my area. They told me to contact the distributor; Tigerdirect. That is like telling me to go to Amazon. Tigerdirect simply sells the product. It is clearly stated on the bottom of the tigerdirect page that the product warranty is covered by Vizeo. I think the problem is that I live in a smaller city and there is no one in the area and they don't want to incur the shipping cost. The most bothersome part is that the very courteous woman this morning said it was a done deal. A replacement TV would be brought here, and they would take the old one away. Just email the invoice and that was it. Someone would contact me with a delivery date. I think when they realized that there would be a greater shipping cost because I don't live in Montreal or Toronto they looked again. Where I live has nothing to do with it. They should stand behind their product.
Last edited by Timoty; 02-13-2015 at 10:28 AM.
Reason: remove exact location. Stil fighting for warranty.