Vizio E701i-A3 Owners Thread - Page 92 - AVS | Home Theater Discussions And Reviews
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post #2731 of 2744 Old 02-17-2015, 09:48 AM
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OK. As a final follow-up to my Vizio experience, Tiger, although 'possibly' willing to replace the TV (we never got that far), would want at least an additional $200 to $1000 because they were arguing that the replacement options were more expensive even though the specs were stated as equal to my Vizio. I would have had to take a day off work for both the arrival of the new TV and the pick up of the old and I wasn't even sure if I would have had to pay shipping one way. All that was becoming far too unacceptable even if it was 'approved' by the manager. So I called SquareTrade. I can't speak for everyone, but for me the process with SquareTrade was the most hassle-free, smooth, and painless warranty that I have ever experienced. A quick conversation, emailed some pictures and the invoice, signed an affidavit and they are reimbursing me the full amount before taxes. I am out the shipping, taxes, and original price for the squaretrade warranty (about $700), but with the current sales and lower prices I should be able to get a new TV for around the reimbursement price. So although the manufacturer wouldn't stand behind their product, and my possible options through Tiger were not cost effective or reasonable even had they been approved, Squaretrade went above and beyond and ended my nightmare.


I hope that this is easier for others, and I sure hope Vizio has fixed their issue. Not sure I want to chance it again. I'll be doing a LOT more research this time.

Last edited by Timoty; 02-17-2015 at 10:51 AM.
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post #2732 of 2744 Old 02-17-2015, 09:27 PM
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Originally Posted by Timoty View Post
OK. As a final follow-up to my Vizio experience, Tiger, although 'possibly' willing to replace the TV (we never got that far), would want at least an additional $200 to $1000 because they were arguing that the replacement options were more expensive even though the specs were stated as equal to my Vizio. I would have had to take a day off work for both the arrival of the new TV and the pick up of the old and I wasn't even sure if I would have had to pay shipping one way. All that was becoming far too unacceptable even if it was 'approved' by the manager. So I called SquareTrade. I can't speak for everyone, but for me the process with SquareTrade was the most hassle-free, smooth, and painless warranty that I have ever experienced. A quick conversation, emailed some pictures and the invoice, signed an affidavit and they are reimbursing me the full amount before taxes. I am out the shipping, taxes, and original price for the squaretrade warranty (about $700), but with the current sales and lower prices I should be able to get a new TV for around the reimbursement price. So although the manufacturer wouldn't stand behind their product, and my possible options through Tiger were not cost effective or reasonable even had they been approved, Squaretrade went above and beyond and ended my nightmare.


I hope that this is easier for others, and I sure hope Vizio has fixed their issue. Not sure I want to chance it again. I'll be doing a LOT more research this time.
Did they let you keep the tv? If they did at least you won't be in a big rush to get a new one.
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post #2733 of 2744 Old 02-18-2015, 05:39 AM
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It appears they will. But the money isn't deposited yet so until it is I'm not counting anything as 100%. I have had more promises made to me in the last week that have been broken, I feel like I'm in a bad marriage.
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post #2734 of 2744 Old 02-18-2015, 08:28 AM
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It appears they will. But the money isn't deposited yet so until it is I'm not counting anything as 100%. I have had more promises made to me in the last week that have been broken, I feel like I'm in a bad marriage.
Keep in mind that in a bad marriage You never get to keep the tv...😄
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post #2735 of 2744 Old 02-18-2015, 03:46 PM
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Yes, I had a bad experience too dealing with Tiger's Customer Service. Once was enough, never again!

Quote:
Originally Posted by Timoty View Post
OK. As a final follow-up to my Vizio experience, Tiger, although 'possibly' willing to replace the TV (we never got that far), would want at least an additional $200 to $1000 because they were arguing that the replacement options were more expensive even though the specs were stated as equal to my Vizio. I would have had to take a day off work for both the arrival of the new TV and the pick up of the old and I wasn't even sure if I would have had to pay shipping one way. All that was becoming far too unacceptable even if it was 'approved' by the manager. So I called SquareTrade. I can't speak for everyone, but for me the process with SquareTrade was the most hassle-free, smooth, and painless warranty that I have ever experienced. A quick conversation, emailed some pictures and the invoice, signed an affidavit and they are reimbursing me the full amount before taxes. I am out the shipping, taxes, and original price for the squaretrade warranty (about $700), but with the current sales and lower prices I should be able to get a new TV for around the reimbursement price. So although the manufacturer wouldn't stand behind their product, and my possible options through Tiger were not cost effective or reasonable even had they been approved, Squaretrade went above and beyond and ended my nightmare.


I hope that this is easier for others, and I sure hope Vizio has fixed their issue. Not sure I want to chance it again. I'll be doing a LOT more research this time.
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post #2736 of 2744 Old 02-18-2015, 03:57 PM
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So I FINALLY got my replacement e700i-b3. Mana was an effin disaster yesterday. My tv is wall mounted. Less than 5' high. These clowns REFUSED to remove the old tv or mount the new one. I'm telling the guy, how the eff am I supposed to take the old tv off the wall alone? He's like we're not responsible if it breaks, I'm like its already junk, i dont care if it breaks! Finally after 5 min of arguing with the guys one of them helped me take down the old one, and i simply had them remove the new one from the box and mount in with th base on the floor. Visio blows, mana blows. Took almost 2 months to get a replacement.
I had the same problem with Manna on one of my returns, they had the same complaint. I gave them a $20 bill then they did everything for me!
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post #2737 of 2744 Old 02-18-2015, 04:08 PM
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2 of my previous tv's had the spots really bad, this one has 5 that are real close to the bottom so I don't mind them so much at this point.
You should definitely swap it for the E700i-B3 before your warranty expires.
Trust me, I had four A3's and I they all developed the bright spots after a few months.
It's not a question of IF, but WHEN.
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post #2738 of 2744 Old 02-18-2015, 04:43 PM
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Curious....left unreplaced....how bad do the spots end up getting? Has anyone had the TV long enough so that it gets unwatchable. I don't have to rush out and replace this thing tomorrow so I would rather wait to see how the B3 version makes out. I never want to go through this again and I will NEVER order a TV online again no matter how good the price is.
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post #2739 of 2744 Old 02-19-2015, 10:57 AM
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All depends, my present tv's spots haven't gotten any worse over the last few months & it gets at least 6-8 hrs of use a day, double on weekends. My last set seemed to get another spot weekly. So your plan sounds good, take your time & keep an eye on the reviews like I am doing. Who knows, when the R (reference) series get out there we could probably get a great price if we can survive with our present leopard series til next year.
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post #2740 of 2744 Old 02-20-2015, 06:10 AM
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Originally Posted by indept View Post
All depends, my present tv's spots haven't gotten any worse over the last few months & it gets at least 6-8 hrs of use a day, double on weekends. My last set seemed to get another spot weekly. So your plan sounds good, take your time & keep an eye on the reviews like I am doing. Who knows, when the R (reference) series get out there we could probably get a great price if we can survive with our present leopard series til next year.

I was calling it my snowglobe.....but I like leopard series
My money was deposited in my account yesterday. So in the end I guess this was the best outcome possible. I lost about 700 in shipping and handling, taxes, etc. but to look at it another way, I got a leopard series for 700 or rented a 70" TV for 14 months for 700. Although it was aggravating as hell, I learned a few things about a couple company's, and who not to give my business to.
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post #2741 of 2744 Old 02-20-2015, 09:34 AM
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All in all I have no problem dealing with Vizio. They replaced my tv a couple times with no argument and no cost to me. It's not their fault the Sharp panels developed spots. I've seen posts where Samsung & Sony gave customers a hard time about display issues. Vizio bad a zero bright pixel policy & they honored it.
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post #2742 of 2744 Old 02-20-2015, 02:43 PM
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Quote:
Originally Posted by Timoty View Post
Curious....left unreplaced....how bad do the spots end up getting? Has anyone had the TV long enough so that it gets unwatchable. I don't have to rush out and replace this thing tomorrow so I would rather wait to see how the B3 version makes out. I never want to go through this again and I will NEVER order a TV online again no matter how good the price is.
"Unwatchable" is a subjective word... It means different things to different people.
For some, even small defects makes a TV unwatchable.
For others, even if the picture is snowed out like back in the analog UHF days, it's OK.
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post #2743 of 2744 Old Today, 12:04 PM
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Well lookie there. They "scrounged" and found me an A3. NO THANKS!

Negotiated a refund. Supervisor called me back two days later and revoked the refund offer. Again offered "only" the A3 refurb. That's all they could offer.

Tried back a couple of days later and just asked for a B3. They obliged. Manna should be calling me soon to set it the swap.
My A3 saga may finally be over. Settled for a B3. Manna setup delivery. Showed up on time, polite, friendly and did a good job, unboxing setting up then repackaging. The B3 that showed up was brand new in the box. Overall satisfied with Vizio, Costco and Manna. Even after to A3's that failed. Additioanlly I am calling vizio back for warranty options on the B3.
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post #2744 of 2744 Old Today, 06:23 PM
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11 months, still hanging tough with a good picture.
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Vizio , Lcd Hdtv , Vizio E550va 55 Inch Lcd Hdtv , Vizio E701i A3 Led Hdtv
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