Join Date: Mar 2008
Location: Southern Ontario Canada
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OK. As a final follow-up to my Vizio experience, Tiger, although 'possibly' willing to replace the TV (we never got that far), would want at least an additional $200 to $1000 because they were arguing that the replacement options were more expensive even though the specs were stated as equal to my Vizio. I would have had to take a day off work for both the arrival of the new TV and the pick up of the old and I wasn't even sure if I would have had to pay shipping one way. All that was becoming far too unacceptable even if it was 'approved' by the manager. So I called SquareTrade. I can't speak for everyone, but for me the process with SquareTrade was the most hassle-free, smooth, and painless warranty that I have ever experienced. A quick conversation, emailed some pictures and the invoice, signed an affidavit and they are reimbursing me the full amount before taxes. I am out the shipping, taxes, and original price for the squaretrade warranty (about $700), but with the current sales and lower prices I should be able to get a new TV for around the reimbursement price. So although the manufacturer wouldn't stand behind their product, and my possible options through Tiger were not cost effective or reasonable even had they been approved, Squaretrade went above and beyond and ended my nightmare.
I hope that this is easier for others, and I sure hope Vizio has fixed their issue. Not sure I want to chance it again. I'll be doing a LOT more research this time.
Last edited by Timoty; 02-17-2015 at 10:51 AM.