Originally Posted by xnappo
They are going to repair it? That is really surprising. It would be better for everyone involved just to give you a new set.
They had something much more dramatic in mind, of course...
So, last monday, before doing anything, they demanded that I email them pictures of what all the TV was doing. I did. They eventually said, "Okay, we'll schedule this for repair." So I didn't hear back from them in about a week, so I called, and they said, "Okay, we've ordered some parts. Call back the end of next week."
Then, this morning, a guy called and wanted to come over and repair the TV. He said he had parts. He also required that we remove the TV from the wall before he arrived. So, did all that. He arrived, and said he was required to play a custom DVD and take some pictures. He did that, then got on the phone.
So, evidently, they sent him with a main board and two other components (how they arrived at those being the correct parts for this issue, I'll never know). Then the people on the phone told him that this will actually be a replacement. (So I didn't need to pull it off of the wall after all.)
So, that is where it is at. Any good tips on handling the conversation on replacing the set? I strongly prefer to avoid another E701i-A3 due to these famous backlight and white spot issues.
Warranty was through Sam's Club, through the "SC Solution Center".