When it originally said it wanted an update,I had one before 04.12.23 and it wanted 04.31.30 It kept freezing and wouldnt download. I called the LG support center and they couldnt get it to download as it should either. They then talked me through getting the 04.12.23 on a flash drive and entering it. It worked at first and then started asking for the 04.31.30 again. It is suppose to download as you say but it gets to about 11% and freezes always,just as it did before. You can' t go to the movie download sites like Netflix or the others because it says it needs the 04.31.30. If the LG site had 04.31.30 on it ,It might work or I could do it on a flash drve again.