Official Vizio M-Series Razor Mxx1i thread - Page 346 - AVS | Home Theater Discussions And Reviews
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post #10351 of 10372 Old 03-04-2015, 03:47 PM
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'Lightning' struck, as my brother stops by and gifted me a P502ui-B1E (50")! Wow!

We boxed up the M401i-A3 and he took that back.

First quick impression - Wow! While I do not have the top tier ISP speed, I did manage to get a 'stuttering' peek at some 4K video...

WoW! Such detail! I did view a Test video that I think was 'half' 4K and it streamed ok. Looks great!

I saw that during my P502's 2nd time-only power up, it received a new firmware update (1.1.1.9).



I'm off to the P-Series Owner's Thread. I hope you all that have the 1.60xx update problem - that Vizio comes through with a fix.

I didn't know until now that there is a Vizio 1.60 Defective Firmware Thread. I'm curious to read that, myself.

Thanks to ya all! This thread/Forum has been a nice help. I'll probably run into some of you that were/are here in this thread.



Bye!




.

- Pj

Win7 Pro and FireFox 35.x.x on Desktop. 2014 Vizio P-Series P502ui-B1E (50") TV. My Firmware: 1.1.19. For the CLE area HDTV Thread: I have a ClearStream-4 connected to DTX9950 to Composite-In of Philips 3576H; local Cable to RF-In.
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post #10352 of 10372 Old 03-05-2015, 11:59 PM
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Did anyone ever post a positive aspect of the 1.60 update or was it all bad for all models that got it?
I've only read about the added menu changes in 1.34 (I don't have with 1.25)
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post #10353 of 10372 Old 03-06-2015, 04:20 AM
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Quote:
Originally Posted by EyElouPeS View Post

Did anyone ever post a positive aspect of the 1.60 update
or was it all bad for all models that got it?



Did you read the Vizio 1.60 Defective Firmware Thread? I believe that info is in there. I did a quick read of it and some 'later' versions of a board worked ok and the earlier ones appear to require a board change.

There appears to be no way to go 'back' with an earlier firmware. It either works, or 'breaks' the TV.

Don't quote me on this - read the thread to be sure.



.

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- Pj

Win7 Pro and FireFox 35.x.x on Desktop. 2014 Vizio P-Series P502ui-B1E (50") TV. My Firmware: 1.1.19. For the CLE area HDTV Thread: I have a ClearStream-4 connected to DTX9950 to Composite-In of Philips 3576H; local Cable to RF-In.
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post #10354 of 10372 Old 03-06-2015, 06:21 AM
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Quote:
Originally Posted by EyElouPeS View Post
Did anyone ever post a positive aspect of the 1.60 update or was it all bad for all models that got it?
I've only read about the added menu changes in 1.34 (I don't have with 1.25)
It's adds the option to change the gamma on the TV. That's a nice positive, but it's instantly outweighed by the fact that smart dimming is now broken.
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post #10355 of 10372 Old 03-06-2015, 09:26 AM
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I wouldn't recommend to update to 1.60. My M60 was replaced twice after that, and then replaced by a P60 because Vizio wasn't sure what was going on. So, I would stay away from updating until the issues are fixed. Vizio finally send me a refund two days ago. I am hoping it gets here today or tomorrow.
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post #10356 of 10372 Old 03-06-2015, 05:12 PM
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Not worth calling Vizio if the warranty is up. I am done with this brand. My M701d-A3r developed a dark right half of the screen at 15 months. They informed me it is un-repairable. I figure this tv has cost me $170 a month for 15 months and now it can't be fixed? I have no problem getting burned by a warranty and having to pay for a repair, but to throw the unit away? I'm done with them. Good luck with yours!
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post #10357 of 10372 Old 03-06-2015, 05:40 PM
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Sams and Costco give you an extra year warranty so if purchased at one of those retailers you're still covered. MANY credit cards also give you extended warranty on major purchases. Make sure you check all your options.
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Originally Posted by Margaritian View Post
Not worth calling Vizio if the warranty is up. I am done with this brand. My M701d-A3r developed a dark right half of the screen at 15 months. They informed me it is un-repairable. I figure this tv has cost me $170 a month for 15 months and now it can't be fixed? I have no problem getting burned by a warranty and having to pay for a repair, but to throw the unit away? I'm done with them. Good luck with yours!
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post #10358 of 10372 Old 03-11-2015, 12:45 AM
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Why Am I STILL having to go into settings and toggle smart dimming!!! F'ing POS Vizio ... Really??????
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post #10359 of 10372 Old 03-13-2015, 10:49 AM
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Supposed to be a new firmware rolling out
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post #10360 of 10372 Old 03-15-2015, 05:19 PM
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Where did you hear a new firware is rolling out
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post #10361 of 10372 Old 03-15-2015, 07:14 PM
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Quote:
Originally Posted by enigma7820 View Post
Where did you hear a new firware is rolling out
Tech support email and the 1.60 firmware complaint thread.
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post #10362 of 10372 Old 03-15-2015, 07:15 PM
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Quote:
Originally Posted by enigma7820 View Post
Where did you hear a new firware is rolling out
http://www.avsforum.com/forum/166-lcd-flat-panel-displays/1864985-vizio-1-60-defective-firmware-update-victims-post-here.html
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post #10363 of 10372 Old 03-18-2015, 04:10 PM
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So, what is the point of the Yahoo Screen app on my Vizio M401i-A3 if I can't watch the new season of Community through it? Why can't anything ever just work.
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post #10364 of 10372 Old 03-18-2015, 06:08 PM
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And I was on the phone with Costco Concierge and Vizio yesterday as a follow up to the call I had a couple weeks ago where they promised to contact engineering to ask
  1. Are there in fact only some boards the 1.60 physically damaged
  2. Is there a firmware update being prepared to fix this (assuming the board isn't damaged)

The responses were
  1. We don't know
  2. No

Having been through this before on other Vizio sets, all that means is, well, nothing.

I'm going to wait a few more weeks and if there are confirmed reports of new firmware on the M-Series, If not, I'll have the board(s) replaced so I have enough time left under warranty to get a new set should that not fix things.

BTW - there is a report in the referenced thread to an update to the E-Series but only one and not on the 2013 M-Series.

Fortunately I got my 65 off the net before it got the update. The others al happened over a couple evenings

Quote:
Originally Posted by laserjock II View Post
Tech support email and the 1.60 firmware complaint thread.
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post #10365 of 10372 Old 03-23-2015, 01:15 PM
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Called vizio again today about m551d they don't have anymore so they offered me a non 3d model i said thats not fair so im getting a full refund
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post #10366 of 10372 Old 03-27-2015, 09:55 PM
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Quote:
Originally Posted by enigma7820 View Post
Called vizio again today about m551d they don't have anymore so they offered me a non 3d model i said thats not fair so im getting a full refund
So you're basically getting the TV for free after a couple years use? That's not a bad deal, even with the messed up firmware.

Another symptom I started having after the last update is my remote is draining the batteries. I'm having to replace the batteries weekly with hardly any use. Fortunately I'm using rechargeables, but it shouldn't be like that. And it wasn't until this latest update.
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post #10367 of 10372 Old 03-29-2015, 12:30 PM
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Issues, Customer Support, and a Refund

(Disclaimer: I have lost my terminology knowledge, so please forgive me if I use the wrong terms, or fail to properly identify issues with a common term.)

So I purchased my M65 almost two years ago. I loved it.

I loved it all the way up until a couple months ago, when it suddenly started having issues.

First, I noticed some vertical lines appear. They were very hard to notice during regular watching, but they stood out when the picture was panning side to side. Then they got worse, and were noticeable whenever there was a large patch of solid color on the screen. A solid white screen. A person's face. A football field. Then I started noticing similar horizontal lines forming.

Next, bright colors seemed to create a bit of a halo around them. If there was, say, a bright white 6" sphere in the middle of a black screen, the screen seemed to dimly light up in about a 15" sphere. The middle 6" would have kind of a sharp line where it ended, but then it would look cloudy around that sphere. Imagine looking at the moon on a clear night versus looking at the moon through a thin cloud.

About the same time as this, there seemed to be little beams of light shining on the screen every foot or so around the bezel.

Lastly, the shadows started to kind of... echo? So there would be a shadow across something and then a few inches away from it, there would be a fainter exact duplicate of that shadow.

All of these issues started within about a two week period, and seemed to get worse every day.

So I called Costco. They had issues finding my purchase. Somehow, even though I bought it under my membership, and it showed up for me under my membership, it was not linked to my membership in their system. So it took a while for them to track it down by order number and get it linked to my account. I purchased it 20 months ago, and Costco (for those that don't know) doubles the manufacturers warranty to two years. So I was just under the wire. Then she had me go through the "Scripted stuff we have to make you do before we can escalate it to Vizio." This included a variety of settings and input tests, along with eventually resetting everything to factory default. Then she escalated me to Vizio.

Vizio verified some settings, and then had me photograph the issue and upload the photos to him. He said it looked like the panel was failing. This started a series of good news/bad news events.

Good News: I'm covered by warranty.
Bad News: They can't fix it.

Good News: They can replace my 2013 model with the 2014 model.
Bad News: I would lose the 3D ability that I paid extra for.

Good News: I wouldn't be without a TV, as the would deliver and set up the new one before taking away the old one.
Bad News: The "new" one would actually be refurbished and I would only get the rest of my existing warranty on it (about 3.5 months).

I wasn't wild about losing the 3D, as I did pay more for it, and it would just be wasted money at this point. I also wasn't wild about the fact that my TV lasted less than 2 years, and I would be exchanging it for something with less than 4 months warranty left.

Good News: They will give me a full refund.
Bad News: They can't cut the check for the refund until my TV has been picked up and taken back to their warehouse, and the serial number verified. This is a 2-week process. Then add me getting the check, ordering a replacement, and waiting for the replacement to arrive, we are looking at about 3 weeks without a TV.

Good News: They know this process is antiquated, and are working to improve it in the near future.
Bad News: Not near enough in the future to help me out any.

He recommended a P-Series, as it is supposed to be highly sought after by gamers, as it supposedly has some of the best latency on the market.

Good News: The refund would cover an upgrade to the P-Series TV.
Bad News: They couldn't just do that in the background themselves and ship me a P-Series... I have to wait on the check, and then order a P-Series.

He did actually try to argue for that with his supervisor, but was turned down.

Good News: I would be getting 4K!
Bad News: Still losing 3D.

I decided that while we liked the 3D option, and owned several 3D movies, we didn't use it that often anymore, so this was a fair trade-off. The 4K resolution should be a little more "future proof" than the 3D, which is still kind of a "gimmick."

The shipping company took over a week to pick up my TV. Now it has been another week. I am looking at probably 3-5 more business days before a check, and then probably another week to get a new TV delivered. I am going through withdrawals after week 1.

So in traditional Vizio Good News/Bad News:
Good News: Costco and Vizio were both very easy to work with, and while I am doing without a TV for 2-4 weeks, I will be getting a brand new one, with another 2 years of warranty... So for my original cost, I will be at least 4 years of TV coverage. I would be happy to continue business with them.
Bad News: I hope a 20-month lifespan isn't the norm on Vizio TVs. I really expect to get more like 5-years out of a $2K purchase.
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post #10368 of 10372 Old 03-29-2015, 01:45 PM
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Good News: They will give me a full refund.
Bad News: They can't cut the check for the refund until my TV has been picked up and taken back to their warehouse, and the serial number verified. This is a 2-week process. Then add me getting the check, ordering a replacement, and waiting for the replacement to arrive, we are looking at about 3 weeks without a TV.
Well, I just called Vizio for an update (They have been terrible about communicating... As in, I have not gotten a SINGLE update from them on anything). They said they don't know why he told me it was a 2-week total process, because the process is "about 26 business days."

This means instead of getting my refund sometime this week (the process started on March 18th, and this was the start of the 2-weeks, according to the Vizio person I spoke with) it looks like it might be as much as another MONTH from now... Or 6 weeks total.

This is really frustrating.
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post #10369 of 10372 Old 03-29-2015, 02:00 PM
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Does anyone know if the f/w v1.60 will be rolled to 2014 TV models and what's in it besides the fix?

Thanks
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post #10370 of 10372 Old 03-29-2015, 03:31 PM
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Quote:
Originally Posted by tvforavs View Post
Does anyone know if the f/w v1.60 will be rolled to 2014 TV models and what's in it besides the fix?

Thanks
I'd imagine it's being rolled out to both 2013 and 2014 models considering, from what I've seen, they're both affected by the smart dimming bug.

As for whats all in the new firmware, I've got no clue.
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post #10371 of 10372 Unread Today, 10:24 AM
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Is it 'safe' to buy a new 2014 M series set? Is it possible a new set would come with the defective firm ware?


There are some pretty good prices right now on the 2014 models. Otherwise I'm considering a 2015 E series.


Thanks.

I reject your reality and substitute my own.

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post #10372 of 10372 Unread Today, 11:28 AM
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I highly doubt any currently manufactured sets that are on store shelves or in warehouses have the buggy 1.60 firmware installed. They're likely all 1.34.
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