Official LG 84LM9600 (Ultra HD 4K) Owners' Thread - Page 44 - AVS Forum | Home Theater Discussions And Reviews
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post #1291 of 1304 Old 04-09-2015, 09:58 PM
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Quote:
Originally Posted by jasonsydney View Post
Hi everyone

I am an owner of the 84LM9600 here in Sydney Australia and I am trying to get someone at LG Australia to confirm that this upgrade even exists. They are telling me this upgrade is not done by the manufacturer and therefore implying that this thread on this forum must be some sort of hoax

Does anyone have any official communication / documentation / pictures from LG verifying the existence of the upgrade so I can share that with the LG Australia support people?

Would an Australian version of this TV be majorly different from the US version? Worst case I am wondering if I can order the upgrade kit from the US and try to do it myself?

best
Jason
Jason,
I have pictures of the local dealer's team doing the upgrade, and I think the ID plate after it was performed.
I'll find those tomorrow, (Friday mid-day US Pacific time) and try to upload something useful here.
I have no idea about the market differences between US and AUS versions, but if they're compatible
the upgrade is well worth it.

--jim
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post #1292 of 1304 Old 04-09-2015, 10:00 PM
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In fact, come to think of it I have the paperwork for the kit.
Let me see if I can talk the wife into locating it, since she archived it.

--jim
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post #1293 of 1304 Old 04-10-2015, 11:39 AM
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Exclamation

Jason,
Here's scans of the cover page for the upgrade installation manual and complete scans of the upgrade booklet that describes "before and after" and new features.

The other thing that might be useful to you is the invoice from the dealer for the installation. I won't post that here for privacy reasons, but if you PM me with your direct email address I'll be happy to email a copy.

Good luck with this. It was the best $600 I've spent in some time.

Regards,
--jim
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post #1294 of 1304 Old 04-10-2015, 11:48 AM
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... and here's the photo of the installation.

--jim
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post #1295 of 1304 Old 04-12-2015, 10:56 PM
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Thanks Jim that is fantastic I really appreciate all your help - I will let you know how I go with LG Australia

best regards
Jason

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Originally Posted by jbarber View Post
... and here's the photo of the installation.

--jim
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post #1296 of 1304 Old 04-13-2015, 04:10 PM
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Quote:
Originally Posted by jasonsydney View Post
Thanks Jim that is fantastic I really appreciate all your help - I will let you know how I go with LG Australia

best regards
Jason
Hi jasonsydney
I too have the same TV as you and would be keen to do the up date. How did you get on with LG.
Some many months ago I contacted them about this up grade and basically they told me to go away, its never going to happen - they did not know what I was talking about. When I told them about the press release confirming LGs commitment to bringing our model up to date they refused to continue the conversation and got the obligatory "Is there anything else we can help you with today".

I hope you have better luck than I did.
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post #1297 of 1304 Old 04-16-2015, 07:27 AM
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LG support Denmark

I had been informed back in November last year that the update would be available after aprox. 6 months, for that reason i wrote back to LG Denmark yesterday. This morning when i checked my mail i was very happy to read the reply from LG Denmark, the update is now ready to be installed. I had to read the attached documents in the mail and sign them and return this with my serial number and address. The update will cost 4895 dkr. or ~900 usd. For that i get the installation, 1 x main board (webOS), 1 x webOS Magic remote, 1 x HDMI 2,0 cable, 1 x NFC tag, and 2 year warranty.

I am very happy and looking forward to receiving the update, i will post pictures during the update.
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post #1298 of 1304 Old 04-26-2015, 11:49 PM
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Hi abjorn did you happen to scan a copy of the LG documents that you mention came in the mail?
I hope the upgrade goes well
cheers Jason
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post #1299 of 1304 Old 04-27-2015, 11:24 PM
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I have attached a copy of the file that i should sign and return to LG.
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post #1300 of 1304 Old 04-29-2015, 06:58 PM
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Australian 84LM9600

Hi Jasonsydney and others Australian 84LM9600 Owners,

Please keep info on upgrade flowing.

I will also contact LG about upgrade for my 84lm9600.

I am expecting 4K Blu-Ray later in year so we should get 4K general content flowing soon...

In mean time I have tested mine via Mac 4K HDMI output...

Cheers,


Zebity.
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post #1301 of 1304 Old 06-13-2015, 09:34 PM
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I've got LG coming in on Wednesday to upgrade my LM 84-9600 TV. I live in Austin, TX. My question folks: if I get an HDCP 2.2 compliant receiver am I covered? I understand that HDMI 2.0 in and of itself does not guarantee HDCP 2.2. I did use the Audio Return Channel but I can live without it. My secondary question and it may even be more important. I have DirecTV. Just yesterday I started seeing the use component cables error when watching HBO. Ignoring my receiver which is HDMI 1.4 and I'm pretty sure isn't compatible, if I plug my DirecTV box directly into the upgrade LG will that error go away? I would have to think so and I'm getting the upgrade regardless but I'd like to hear someone confirm that? Does it matter which HDMI slot? I destroyed the wall to run the HDMI cable from the side down to the place where it exits the wall and would hate to have to run another HDMI cable. It sounds like to use slot 2 you have to use their new cable provided. I doubt it's long enough and I don't want to take on drywall repair. Please advise. Great thread so far.
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post #1302 of 1304 Old 06-15-2015, 05:35 AM
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I had last contacted LG about the upgrade in February and was told they would contact me when it was available in my area. As I had not been contacted I tried again 2 weeks ago and was pleasantly surprised to hear they could send someone out in 2 days. The upgrade went smoothly. HDMI 1 is the HDCP 2.2 compliant port and HDMI 2 gets the 60 fps. Does that mean gamers would use HDMI 2 but 4k movies would be through HDMI 1 as film is at 24 fps?.
You do lose ARC but I was using the optical cable anyway so that was not an issue and one of the USB ports is now USB 3.
Observations... the first thing I tried was I had some files on a hard drive attached to the TV USB port that were encoded with H264 at 3840x2160 at 30fps and also HEVC 265 at 3160x2160 at 30fps. Neither of these files played previously before the upgrade. After the upgrade both sets of files play seamlessly through the USB 2 or 3. Files at 60fps were not supported, I guess you would have to go through the HDMI port for that.
I also checked out Netflix House Of Cards, which is available in 4K. However the new Netflix app no longer tells you what resolution you are receiving and the TV info does not function when you are using apps. So I don't know what resolution I am getting but the picture was pristine and played smoothly (no buffering). The TV Info button did show 3840x2160 for the files off the harddrive. To play 4K files you have to stick to that specific resolution (digital cinema and 4k cameras use a slightly higher resolution) and these files will not play, they have to be downsized to 3840x2160 to be compatible.
WebOS is very different and takes a little getting used to but overall I think its money well spent as I now have a 4K tv that actually plays 4k and hopefully will be able to connect to any 4k bluray players that are made available (I hear Oppo is working on one and its the media that is the stumbling block). My receiver already has 4k passthrough so if a player becomes available I should be all set
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post #1303 of 1304 Old 06-28-2015, 06:40 PM
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Hi, Jason

Have you got any positive feedback from LG customer service?

I just talked to them this morning, and they said NO.








Quote:
Originally Posted by jasonsydney View Post
Hi everyone

I am an owner of the 84LM9600 here in Sydney Australia and I am trying to get someone at LG Australia to confirm that this upgrade even exists. They are telling me this upgrade is not done by the manufacturer and therefore implying that this thread on this forum must be some sort of hoax

Does anyone have any official communication / documentation / pictures from LG verifying the existence of the upgrade so I can share that with the LG Australia support people?

Would an Australian version of this TV be majorly different from the US version? Worst case I am wondering if I can order the upgrade kit from the US and try to do it myself?

best
Jason
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post #1304 of 1304 Old 06-30-2015, 09:21 AM
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When the two technicians installed the upgrade they followed a detailed manual with pictures, so it may be possible to install yourself. The part number is AGF77602211 described as Package Assembly. The upgrade was shipped from LGEAI, LG Electronics Alabama INC, 11600 Millennium Ct, Rancho Cucamonga, CA 91730-3934 to Mid Valley T.V., 4260 Lankershim Blvd, Toluca Lake CA 91602, the installers. I doubt if LG will sell you the upgrade but you could try LGEAI for help.
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