Official 2013 Sony R550A series TVs (KDL-xxR550A) --- 50", 60", and 70" - Page 141 - AVS Forum
Forum Jump: 
Reply
 
Thread Tools
post #4201 of 4353 Old 07-16-2014, 11:21 AM
Senior Member
 
BDUB619's Avatar
 
Join Date: Jan 2011
Location: San Diego, CA
Posts: 250
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 58 Post(s)
Liked: 44
Quote:
Originally Posted by JohnRyan View Post
***working with Sony for ANOTHER replacement, #4 ***
Just a follow up to my first post above. It's the return of the blob! This time it's just as big if not bigger than the one on my initial TV. I made a phone call per redvilln above on Friday. Apparently I've been escalated to someone in customer relations to ensure this doesn't happen again. They transferred me to customer relations but I hung up after waiting for 45 minutes (high call volume, I can't imagine why :-/). I immediately called the number above once again and they said they would have someone call me back the next business day. Here we are, Wednesday, and I've yet to receive a phone call. Now I REALLY want my 550A replaced!
Yeah, get rid of the 550A with prejudice. Sony swapped out mine for the 830B and honestly, I could not be happier. This is the best looking TV I've ever owned. Just be patient with Sony customer service and good luck.

Sony HW40es Projector / 114" screen
Sony 70" W830B LED TV
PS4 GT: Ringo619
Xbox One GT: JonnyRingo619
BDUB619 is online now  
Sponsored Links
Advertisement
 
post #4202 of 4353 Old 07-16-2014, 11:39 AM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Quote:
Originally Posted by BDUB619 View Post
Yeah, get rid of the 550A with prejudice. Sony swapped out mine for the 830B and honestly, I could not be happier. This is the best looking TV I've ever owned. Just be patient with Sony customer service and good luck.
I suggest you don't do this (liability reasons), but I wonder if the blob will go away if you place a suction cup on it and pull the facing screen away gently. (Before you return it). Hopefully, it'll leave no mark though.

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4203 of 4353 Old 07-16-2014, 02:22 PM
AVS Special Member
 
andy sullivan's Avatar
 
Join Date: Mar 2005
Location: sun city west AZ
Posts: 3,452
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 312 Post(s)
Liked: 221
I had my 70r550a replaced with a 70w850b earlier this year. The two biggest differences between the two is Passive 3d for the 550 and Active for the 850b. In my mind that is advantage 550a. The second difference is that the 850b uses Sony's X-Reality Prp Engine. Here we have a slightly bigger advantage to the 850b. I do not know which panel is being used for these two sets, IPS, S-PVA but I'm pretty sure they come from different manufactures. The 850b has shown to be prone to radial banding issues which may have been remidied by a software update, but mine had the banding issue(really bad) and was replaced again. This time with a 65w850a via my choice. This set also uses the X-Reality Pro Engine plus the TRILUMINUCE color filter as well as Samsungs S-PVA panel. The 65w850a ( also Active 3d)is prone to clouding and flash lighting, similar to what I experienced with my 70r550a. However the 65w850a had a beautiful crystal clear picture, probably due to the S-PVA panel. I just yesterday received another 70w850b to replace the 65w850a. No banding so far and I decided that to me the extra 5 inches is more important than the better PQ of the 65in. If you can live with 65 inches I recommend the 65w850a for it's steller picture but some clouding. I also found that the best picture settings for the 65a work great for the 70b. Fwi, Sony also offered the new 65w950 series.
andy sullivan is offline  
post #4204 of 4353 Old 07-23-2014, 05:52 PM
Member
 
jscozz's Avatar
 
Join Date: Jun 2006
Posts: 92
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 10
My set went from two lines to no picture at all today. Audio is still working. And I have gotten no replies from Sony. Is there some special customer service email or phone # I should be using? I have never had this problem with any Sony product in over 20 years of buying Sony. And with a 10 mo old set to have to accept a refurb that broke for someone else and was fixed is just ridiculous!
jscozz is offline  
post #4205 of 4353 Old 07-23-2014, 06:21 PM
AVS Special Member
 
andy sullivan's Avatar
 
Join Date: Mar 2005
Location: sun city west AZ
Posts: 3,452
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 312 Post(s)
Liked: 221
239-245-6245. Tell them you want a 70w850b. Beware, it's active 3d.
andy sullivan is offline  
post #4206 of 4353 Old 07-23-2014, 06:37 PM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Quote:
Originally Posted by andy sullivan View Post
239-245-6245. Tell them you want a 70w850b. Beware, it's active 3d.
Andy, how's the crosstalk on the 850B?

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4207 of 4353 Old 07-23-2014, 11:00 PM
AVS Special Member
 
andy sullivan's Avatar
 
Join Date: Mar 2005
Location: sun city west AZ
Posts: 3,452
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 312 Post(s)
Liked: 221
Quote:
Originally Posted by tgm1024 View Post
Andy, how's the crosstalk on the 850B?
It's not too bad. The biggest difference between the 70r550a and the 70w850b other than the obvious 3d difference is the r550 is a bit more prone to clouding/flash lighting and the w850 is a bit more prone to banding. Radial banding in my case. The w850 has a slightly sharper picture because of the X- Reality-Pro engine but the r550 has a little better panel for sharpness. The w850 is more matted also. I've had two w850's now with unacceptable radial banding but many have no problems. It's the only 1080p 70" Sony makes now so it's either the 70w850b or drop down to a 65". Lots of interesting choices there.
andy sullivan is offline  
post #4208 of 4353 Old 07-24-2014, 10:03 AM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Quote:
Originally Posted by andy sullivan View Post
It's not too bad. The biggest difference between the 70r550a and the 70w850b other than the obvious 3d difference is the r550 is a bit more prone to clouding/flash lighting and the w850 is a bit more prone to banding. Radial banding in my case. The w850 has a slightly sharper picture because of the X- Reality-Pro engine but the r550 has a little better panel for sharpness. The w850 is more matted also. I've had two w850's now with unacceptable radial banding but many have no problems. It's the only 1080p 70" Sony makes now so it's either the 70w850b or drop down to a 65". Lots of interesting choices there.
By "radial banding": is this evident on a solid (uniform) gray?

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4209 of 4353 Old 07-24-2014, 05:38 PM
AVS Special Member
 
andy sullivan's Avatar
 
Join Date: Mar 2005
Location: sun city west AZ
Posts: 3,452
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 312 Post(s)
Liked: 221
It's evident on any solid color from the red of the Netflix page to the white of a hockey rink to the green on a golf course or football field. The blue sky or the grey green ocean to the white clouds in the sky. If I have to choose between clouding or banding I'll take the clouding every time. This radial banding drives you crazy. Unlike clouding the banding is always there and once you see it you can't help but look for it. Reminds be of rainbows with DLP's. Now that ages me. If my choices are the same this time as last time it will be another 70w850b or a 65w950b or a 65s990a. I doubt they have any more 65w850a's left. At this point I'll only accept a refund if the force me to. Then you have to wait up to 6 weeks and lose your sales tax and delivery charge. Besides, I doubt if any body makes anything better in the 1080p area.
andy sullivan is offline  
post #4210 of 4353 Old 07-24-2014, 06:26 PM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Quote:
Originally Posted by andy sullivan View Post
It's evident on any solid color from the red of the Netflix page to the white of a hockey rink to the green on a golf course or football field. The blue sky or the grey green ocean to the white clouds in the sky. If I have to choose between clouding or banding I'll take the clouding every time. This radial banding drives you crazy. Unlike clouding the banding is always there and once you see it you can't help but look for it. Reminds be of rainbows with DLP's. Now that ages me. If my choices are the same this time as last time it will be another 70w850b or a 65w950b or a 65s990a. I doubt they have any more 65w850a's left. At this point I'll only accept a refund if the force me to. Then you have to wait up to 6 weeks and lose your sales tax and delivery charge. Besides, I doubt if any body makes anything better in the 1080p area.
Sounds like a form of beat frequency, like DSE, only in a circular orientation. Yikes. I wanted to make sure what you meant because a lot of folks are using "banding" to refer to contouring....a dramatically different beast.

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4211 of 4353 Old 07-24-2014, 07:11 PM
AVS Special Member
 
andy sullivan's Avatar
 
Join Date: Mar 2005
Location: sun city west AZ
Posts: 3,452
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 312 Post(s)
Liked: 221
Beat frequency is a new term for me. I don't recall ever hearing it mentioned here before. Can you elaborate as to it's possible causes? Is it a LED/LCD thing? In my case it didn't mareiialize till the second day. I'm not sure about my first one. I love the cool things I learn on this forum.
andy sullivan is offline  
post #4212 of 4353 Old 07-24-2014, 08:20 PM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Quote:
Originally Posted by andy sullivan View Post
Beat frequency is a new term for me. I don't recall ever hearing it mentioned here before. Can you elaborate as to it's possible causes? Is it a LED/LCD thing? In my case it didn't mareiialize till the second day. I'm not sure about my first one. I love the cool things I learn on this forum.
In the case of "beat frequency", you're probably best not learning it right away because I'm stretching the meaning of the term a bit. The closest analogy to it in imaging is likely "aliasing", but the way I'm using it is essentially as the constructive/destructive interference from adding two patterns. Strictly speaking, "beat frequency" is usually applied to sound, but its meaning is sometimes used for any waveforms, or pattern on pattern interference.

I could only guess (and probably badly) at what is causing that problem on the 850. And one of those guesses is that it's similar to DSE, but having never actually seen it, it'll have to remain a bad guess.

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4213 of 4353 Old 07-24-2014, 09:42 PM
AVS Special Member
 
andy sullivan's Avatar
 
Join Date: Mar 2005
Location: sun city west AZ
Posts: 3,452
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 312 Post(s)
Liked: 221
tgm, I don't know if looking at a picture will tell you anything but if you want to see the radial banding go to the thread labled xxx850b and look at post #69 . Actually I would love to get your opinion. FWIW the panel is a ND4Y700LNX0101. I think it's somebodies VA panel but it acts more like a IPS panel.
andy sullivan is offline  
post #4214 of 4353 Old 07-24-2014, 10:14 PM
AVS Special Member
 
andy sullivan's Avatar
 
Join Date: Mar 2005
Location: sun city west AZ
Posts: 3,452
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 312 Post(s)
Liked: 221
I just posted in the xx850b thread so it should be very close to the top of the posts.
andy sullivan is offline  
post #4215 of 4353 Old 07-25-2014, 07:43 AM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Quote:
Originally Posted by andy sullivan View Post
I just posted in the xx850b thread so it should be very close to the top of the posts.
Ah, ok, you meant here. You had previously said "xxx850b", and the 3 x's confused me---I wasn't sure if that was "xxX850b" or "xxW850b" and I was looking in the wrong threads. (I'm cleaning out my old replies now).

That's pretty much how I envisioned it. I'm betting it's a DSE variant, circularly oriented for some reason. Perhaps the LCD grid isn't as dimensionally stable over all manufacturing temperatures? Sony is really making me wonder these days.

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4216 of 4353 Old 07-25-2014, 08:12 AM
AVS Special Member
 
andy sullivan's Avatar
 
Join Date: Mar 2005
Location: sun city west AZ
Posts: 3,452
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 312 Post(s)
Liked: 221
Thank you for your input. I've seen plenty of examples of banding over the years but never like this. I could be wrong but I think that at some point I may have coined the phrase "radial banding" for lack of another way to describe it. The question has been asked if this problem may dissapate over time. Is that probable?
andy sullivan is offline  
post #4217 of 4353 Old 07-25-2014, 08:18 AM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Quote:
Originally Posted by andy sullivan View Post
Thank you for your input. I've seen plenty of examples of banding over the years but never like this. I could be wrong but I think that at some point I may have coined the phrase "radial banding" for lack of another way to describe it. The question has been asked if this problem may dissapate over time. Is that probable?
Again, a guess, but my guess is no. It's there to stay. Immediate return. But do these things show up out of the blue, or are they out of the box that way?

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4218 of 4353 Old 07-25-2014, 08:57 AM
AVS Special Member
 
andy sullivan's Avatar
 
Join Date: Mar 2005
Location: sun city west AZ
Posts: 3,452
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 312 Post(s)
Liked: 221
Shows up very quickly. This set was heavily scrutinized upon set up. It was perfect all day long on the first day (about 8 hours run time). Next morning it was there at start up. My only concern is that this is my only Sony option at 70 inches and it's hard to go down to 65 inches now.
andy sullivan is offline  
post #4219 of 4353 Old 07-25-2014, 09:24 AM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Quote:
Originally Posted by andy sullivan View Post
Shows up very quickly. This set was heavily scrutinized upon set up. It was perfect all day long on the first day (about 8 hours run time). Next morning it was there at start up. My only concern is that this is my only Sony option at 70 inches and it's hard to go down to 65 inches now.
Not if the 70" looks like that!

I'm not sure if it's for great reasons yet, but I'm fairly convinced that the industry hasn't quite gotten the kinks out of the odd sizes (60, 70, etc.). I somehow expect that 65"ers would have had a far more stable track record.

But I understand your pain in this. Unless the thing is over 100" to start with, losing 5" off a screen is hard to deal with.

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4220 of 4353 Old 07-26-2014, 08:23 AM
Senior Member
 
mp06011999's Avatar
 
Join Date: Dec 2009
Location: Las Vegas, NV
Posts: 469
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 16 Post(s)
Liked: 39
Just a quick update...

Still enjoying my 70". Don't even notice any of those things that once bothered me (flashlighting, grey spots on a black screen, lavender lips). However, am noticing the screen seems to be shrinking. Wow, that happened faster than I expected.

Oh and I also just re-tried the tv's smart features (Netflix and ADC apps) that I haven't in some time and am still not impressed. Too much skipping/buffering. So back to the awesome PS3. Both are Ethernet wired, btw.
mp06011999 is offline  
post #4221 of 4353 Old 07-26-2014, 11:19 AM
Senior Member
 
HGN2001's Avatar
 
Join Date: Jul 2005
Location: Sunny Central Florida
Posts: 309
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 21
I just realized the other day that we've had our 60" R550a now for over a year. We got it around Fathers' Day last year. It's worked relatively flawlessly in all this time. Occasionally a network drop stops a streaming program, but that's why I don't put a lot of faith in streaming stuff. Too unpredictable.

But as a display device for TV, Blu-rays, DVDs and whatever else we throw at it, it can't be beat. Just a joy to own and watch every day.

Harry
tgm1024 likes this.
HGN2001 is offline  
post #4222 of 4353 Old 07-26-2014, 11:36 AM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Quote:
Originally Posted by HGN2001 View Post
I just realized the other day that we've had our 60" R550a now for over a year. We got it around Fathers' Day last year. It's worked relatively flawlessly in all this time. Occasionally a network drop stops a streaming program, but that's why I don't put a lot of faith in streaming stuff. Too unpredictable.

But as a display device for TV, Blu-rays, DVDs and whatever else we throw at it, it can't be beat. Just a joy to own and watch every day.

Harry
Thanks for the input Harry! It always help to balance out the natural tendency forums have to tip negative.

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4223 of 4353 Old 07-26-2014, 11:40 AM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
By the way, this prompts my cyclical warning:

For those that signed up for
the free year of Hulu,
don't forget to cancel it!
You will be automatically charged.

It's a terrible service anyway.



Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4224 of 4353 Old 07-26-2014, 03:31 PM
Member
 
Glock3540's Avatar
 
Join Date: May 2006
Location: Just outside Nashville
Posts: 139
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 13 Post(s)
Liked: 14
I have owned my 70R550A for around a year now and could not be more pleased. Absolutely ZERO issues and both my wife and I are still wowed by the PQ. (It made the PQ even better when watching digital cable ran through my BDP103D with Darbee set at appx 35%....)
3D content can be viewed for hours at a time with the passive glasses (I have 12 sets) without making me sick to my stomach like the Active Glasses on previous TV experiences.
Until 4K media becomes mainstream I am more than pleased to keep this TV!
I know some have issues and that can be frustrating but wanted to chime in on my absolutely positive experience. I bought relatively early and paid 2699.00 and feel it was money well spent. With a house full of Samsung TV's (LCD and LED LCD), I appreciate the Sony's PQ
more and more every time I watch it....
Thanks for letting me share my experience...
Blessings,
Brian
tgm1024 likes this.

"I'm Your Huckleberry..."
Glock3540 is offline  
post #4225 of 4353 Old 07-30-2014, 04:19 AM
Senior Member
 
mp06011999's Avatar
 
Join Date: Dec 2009
Location: Las Vegas, NV
Posts: 469
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 16 Post(s)
Liked: 39
In full agreement. The tv rocks ....and Hulu sux.

I wanted to add that we are kinda abusive to this tv too. It can be on for over 10 hours straight and left paused on an image for well over an hour. My thoughts were that I wanted it to break within the warranty period if it was gonna break. Guess I better start treating her nicely now.
mp06011999 is offline  
post #4226 of 4353 Old 07-30-2014, 08:31 AM
Senior Member
 
HGN2001's Avatar
 
Join Date: Jul 2005
Location: Sunny Central Florida
Posts: 309
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 21
Hulu is just the worst.

Here's a service that makes you pay for the privilege of watching some TV shows and movies, and then has the gall to throw in commercials too? That model went out with newspapers - and you saw what happened to them!

We'vew been using Hulu Plus on the Sony TV to watch an old favorite series (ironically ABOUT newspapers), LOU GRANT. Never released on DVD, the bulk of the first three seasons has been available on Hulu for a couple of years. I tried watching an episode free on the computer a few years ago, but sitting upright in a rigid chair in front of a computer isn't the way I like to watch TV. So when this free year thing came along, the wife and I have been watching LOU GRANT.

The other day, a "network error" occurred as we were watching. The problem is that on this TV's archaic Hulu Plus interface, if you stop a show in the middle, it doesn't remember where you were. So to pick up where you left off, you have to watch all of the commercials over again, since you can't speed through them. So on this one episode with the network error, we were at about the 35 minute mark and had to go through four commercial breaks all over again to get where we were. And when we finally did, another network error occurred! GRR.

It was late and we went to the bedroom, where I have a Sony Blu-ray player that has Hulu plus on it. That interface actually remembers where we had left off, so I started it in there to finish the show. Why the TV's interface can't remember is beyond me. It does it on Netflix - why not Hulu?

Harry
HGN2001 is offline  
post #4227 of 4353 Old 07-30-2014, 09:30 AM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Quote:
Originally Posted by mp06011999 View Post
In full agreement. The tv rocks ....and Hulu sux.

I wanted to add that we are kinda abusive to this tv too. It can be on for over 10 hours straight and left paused on an image for well over an hour. My thoughts were that I wanted it to break within the warranty period if it was gonna break. Guess I better start treating her nicely now.
It's possible to see IR/BI effects on an LCD, but it's exceedingly rare. In fact, the causes of it (like everything else in this stupid industry) are under heated debate from time to time.

But in any case, it would take a LOT more than a single hour of a static image to hurt this TV.

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4228 of 4353 Old 07-30-2014, 09:53 AM
Newbie
 
JohnRyan's Avatar
 
Join Date: Jun 2001
Location: Sacramento, CA
Posts: 14
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked: 11
Quote:
Originally Posted by BDUB619 View Post
Quote:Originally Posted by redvilln 

Sony support phone number 239-245-6245.

You will have to navigate to the TV department, fairly quick transfer to a rep each time I called.  Once you speak to the rep they will advise you to send pictures of the blobs/streaks.  Take a good amount of pictures which clearly show the defect.  Sony rep will relay to you the email to send the pics and give you a case number.
Once the aforementioned step is complete they take about 1-2 days and will call you back with their offer saying they will replace it.  Majority of members here with the dreadful blobs got that offer since Sony cannot repair the issue.  They will most likely offer you KDLW830B or 850B, both are the same model, 830 has a chrome finish stand.
If they try to low ball you or give you the run around ie try to offer a 65 inch or non 3D tell them heck no and that you want to speak to a lead/manager etc.  I would not tell any rep, "well other owners got the W850B model etc etc"  because they may give you a hard time.
Once the exchange is in place they will follow up with you and give a tracking number/delivery timeframe.


Just a follow up, Sony is replacing my 70R550A with the 830B model. Once I explained the problems I was having, they asked me to send a copy of my receipt and then approved the replacement. No muss, no fuss. My 830 will arrive in a couple of days. This is the fist time I've ever had to replace a TV under warranty and I'm very impressed and happy with how Sony handled this.
Quote:
Originally Posted by JohnRyan View Post
Quote:Originally Posted by JohnRyan 

***working with Sony for a replacement***

I purchased my 60R550a (serial number 6xxxxx) back in June ‘13 and immediately noticed a "blob" measuring roughly 17" by 8" located in the middle of my screen. Tends to be more noticeable on white and light colored backgrounds. Knowing the TV came with a one-year warranty, I didn't experience a sense of urgency to call and get this resolved. Perhaps the hesitation came from the anticipation of having to call and deal with customer service and not knowing how well they would take care of me. I called Sony customer service and described the issue as a slight discoloration permanently fixed in a certain area of the screen.

After stepping through some meaningful troubleshooting (i.e., removing the plug from a surge protector and plugging it directly into the wall…because THAT’S what would cause something like this :-^) they offered to send me a recertified TV “comparable to the same model” and a two year warranty. I accepted.

Within a week, the replacement came via CEVA and ‘white glove’ service. They installed the replacement TV, packed up the old TV, then waited for me to inspect the replacement TV. Unfortunately, the replacement TV had the same issue…but five times over! It looked like there was a turkey on my TV. There were five “blobs” the same size as my original “blob” but in turkey tail formation. I could not accept that. They unpacked my original TV and repacked the replacement and I signed the “refusal of delivery” notice.

Sony called not more than an hour later to confirm the situation. They are sending another replacement TV within the next week. We’ll try this again. I’m not sure how many times we’ll need to go through this before they try a different strategy but I’m willing to repeat the process until I receive an acceptable replacement.

That’s the story and current status of my TV containing a ‘blob’.


UPDATE: Sony sent a replacement 60R550a (serial number 6xxxxx) earlier this week. I don't see "blobs" on the new screen. Everything looks great. Thus far I'm pleased with my new TV and the 2 year warranty that comes with it. I still have a little testing to do to see that all inputs work and the picture is consistent all around but so far so good. Interestingly enough, the calibration settings used on the last TV don't look so hot on this new TV-the picture seems darker. I'll have to check out the calibration settings xls and see if one of those suit me better.

Outside of having to go through this at all, I'm pleased with the outcome and my experience with Sony support.
Quote:
Originally Posted by JohnRyan View Post
***working with Sony for ANOTHER replacement, #4 ***





Just a follow up to my first post above. It's the return of the blob! This time it's just as big if not bigger than the one on my initial TV. I made a phone call per redvilln above on Friday. Apparently I've been escalated to someone in customer relations to ensure this doesn't happen again. They transferred me to customer relations but I hung up after waiting for 45 minutes (high call volume, I can't imagine why :-/). I immediately called the number above once again and they said they would have someone call me back the next business day. Here we are, Wednesday, and I've yet to receive a phone call. Now I REALLY want my 550A replaced!
It's been 18 days since I called and they told me someone from Customer Relations would call me back. I have not received one phone call. I just called the 239 number again and they told me they were no longer transferring issues to escalation. He claims there is no phone number to call. I'd have to correspond with them via e-mail. He said I should get a response with in one week. WTH?! So here I go, I'll shoot them an email and we'll see what happens. What a SONY CLUSTER!
tgm1024 likes this.
JohnRyan is offline  
post #4229 of 4353 Old 07-30-2014, 10:22 AM - Thread Starter
AVS Special Member
 
tgm1024's Avatar
 
Join Date: Dec 2010
Posts: 6,866
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 671 Post(s)
Liked: 946
Yeah, I can't recommend this TV even though I was lucky enough to exchange my blob TV for a non-blob (60R550A). (I hit "like" on your post for emotional support )

Note to many folks here: The uneven gray you may see and may be referring to the blob is not the "blob" effect that we've been struggling with here. The first usage of "blob" in this thread that is so horrendously ruining the picture is completely different....it shows up the most on bright scenes and appears as large football sized (or larger) brightly punched out regions. It is no mere flashlighting, dirty screen effect or other uniformity issue. I've never seen it on any other model from any other manufacturer....it is truly a weird thing, and Sony should be ashamed of it.

Right now, the things about my TV (60R550A) that drive me nuts:
1. The lavendar lip effect, though I've mostly found a way around it, shows up STILL. And my way around it involves getting some channels completely washed out in exchange.

2. The motion handling on this TV is horrendous...I've experimented with everything, and I have it tolerable, but Sony really @#$%ing crippled the software in this TV. There isn't one day where I don't cringe somewhere at the motion effects. Truly terrible.

3. The native (non-frame-dimmed) black level is terrible, though this doesn't bother me like it does most people. I'm the one guy in imaging that believes that black level is overrated, so I don't expect any agreement from anyone here.

So if you're having good luck with this TV, then please, post the results here. It's good to hear positives.

But I wouldn't suggest this model to anyone. In fact, it's a model I wouldn't even sell to anyone because I wouldn't want them to deal with it. It should never have been made, it's the first evidence of a major blight on the Sony name that I've personally witnessed, and if I could guarantee that I'd end up with a TV without the color & motion issues, I'd literally throw this one out after I punch a hole in the middle of the screen.

DO
NOT
BUY
THIS
TV


Simple as that.

Java developers, when I saw what has been placed into Java 8 I was immediately reminded of how I've spent so much of my life trying to protect engineers from themselves. Lambda expressions are a horrible idea. Gentlemen: the goal isn't to make code readable for a competent mid-level engineer. The goal is to make code readable for a competent mid-level engineer exhausted and hopped up on caffeine at 3 am. What a disaster Java 8 is!
tgm1024 is online now  
post #4230 of 4353 Old 07-30-2014, 01:19 PM
Member
 
jscozz's Avatar
 
Join Date: Jun 2006
Posts: 92
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 10
I am in the same boat, JohnRyan. First I was told that there was no escalation by rep #1 . "I make the decision. This is your best and final offer. Take it or leave it." Then rep #2 said they would transfer me to the dept that makes the decision. After 45 minutes on hold I hung up. Next time I called I am told there is NO WAY to transfer me to that dept. I need to use email. So I sent off an email. 4 days later, after no reply, I call back and am told that it can take 1-2 weeks for a reply.

I did not know before this issue HOW BAD Sony support has become. I am sitting here with a dead, 9 mo old TV... and have to sit and wait for 1-2 weeks for even a reply from Sony. TERRIBLE!
jscozz is offline  
Reply LCD Flat Panel Displays

Tags
Sony , Sony Kdl 60r550a 60 Inch 120hz 1080p Led Hdtv Black , Sony Bravia Kdl 50r550a 50 Class Full Hd 3d Led Lcd Internet Tv , Sony Kdl 70r550a 70 Inch Led Hdtv
Gear in this thread

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off