Originally Posted by JohnRyan
A Sony representative (first introducing himself as “Joe” and then towards the end as “Henry”) FINALLY called last Thursday (8/21) asking me what my expectations were of them. It’s simple, I just want a replacement without issues. They offered me “an upgraded TV”, the W630B.
From what I can tell, there’s nothing upgraded about this model. In fact, my 550A had 3D. This model does not. However, in the year we’ve had this TV we’ve never watched a single 3D movie. However, the very small number of things I’ve been able to read have been positive about the picture quality. Some said it’s just as good as that of the W850. We shall see.
I asked if they would be able to extend the one year warranty to a two year warranty and received a NO. Two year warranties are included with recertified TV. If I wanted a two year warranty, he was willing to look at my other recertified TV options. He’d need to call me back. Given that it’s taken them nearly a month to contact me, I wasn’t about to wait any longer. I agreed to the W630B.
I’m hoping I made the right decision. If the screen is as good as the W850 then I think I can be happy with that.
The new TV should be delivered within the next week or so. Stay tuned.
its clearly not the same
Sony - 60" Class (60" Diag.) - LED - 1080p - 120Hz - Smart - HDTV
Model: KDL60W630B $1,177.99
Sony - 60" Class (60" Diag.) - LED - 1080p - 120Hz - Smart - 3D - HDTV
Model: KDL60R550A SKU: 1308127536 Customer Rating:
5.0 (1 customer review)
Sold & Shipped by: World Wide Stereo Seller Rating: 4.73 out of 5
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this is your replacement
Sony - BRAVIA - 60" Class (60" Diag.) - LED - 1080p - 120Hz - Smart - 3D - HDTV
Model: KDL60W850B $1,486.99
buyer beware of sony
these guys are garbage. i had a problem with a mitsubushi and they were very fair with me
i am planning on being without my tv for over a month but i am going to fight them tooth and nail and will not accept a refurbished or lessor product