Official 2013 Sony R550A series TVs (KDL-xxR550A) --- 50", 60", and 70" - Page 142 - AVS Forum
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post #4231 of 4327 Old 07-30-2014, 12:19 PM
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I am in the same boat, JohnRyan. First I was told that there was no escalation by rep #1 . "I make the decision. This is your best and final offer. Take it or leave it." Then rep #2 said they would transfer me to the dept that makes the decision. After 45 minutes on hold I hung up. Next time I called I am told there is NO WAY to transfer me to that dept. I need to use email. So I sent off an email. 4 days later, after no reply, I call back and am told that it can take 1-2 weeks for a reply.

I did not know before this issue HOW BAD Sony support has become. I am sitting here with a dead, 9 mo old TV... and have to sit and wait for 1-2 weeks for even a reply from Sony. TERRIBLE!
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post #4232 of 4327 Old 07-30-2014, 01:13 PM - Thread Starter
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Originally Posted by jscozz View Post
I am in the same boat, JohnRyan. First I was told that there was no escalation by rep #1 . "I make the decision. This is your best and final offer. Take it or leave it." Then rep #2 said they would transfer me to the dept that makes the decision. After 45 minutes on hold I hung up. Next time I called I am told there is NO WAY to transfer me to that dept. I need to use email. So I sent off an email. 4 days later, after no reply, I call back and am told that it can take 1-2 weeks for a reply.

I did not know before this issue HOW BAD Sony support has become. I am sitting here with a dead, 9 mo old TV... and have to sit and wait for 1-2 weeks for even a reply from Sony. TERRIBLE!
If you report this to the BBB, you might get a response from the Sony department that sifts through the wreckage there. Just a [hopeful] guess. You guys are going through hell. :-/

Violence is the last refuge of the incompetent. Unless, of course, it's to keep someone from creating a phone video in portrait mode, in which case it's a pretty good first step. Portrait mooks: KNOCK IT OFF.
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post #4233 of 4327 Old 07-30-2014, 04:29 PM
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Wow, that really is too bad so many are having problems and / or are unhappy with this tv. The wife and I just said the other day how happy we have been with it. No kidding. We realized that it's been about a year with it and how we actually prefer to watch tv in the bedroom now (where the tv is) more so than on the big projector screen.

I'm not doubting your issues whatsoever. I know too well the gamble with every purchase. This one had me on edge for awhile back when the grey blobs on black screens was driving me crazy. Ya know, my projector (Mitsubishi HC3800) gave me tons of problems back in 2009 as did my first projector back in 2007. And that pos Optoma from 2007 cost over $4,000 and died shortly past a year. So I am well aware of this gamble we all take when we buy something, especially electronics.

With fingers crossed I continue to enjoy my Sony, I wish you guys resolve. I know, it sucks. Oh, btw, my $4000+ projector died right after the new $350 bulb arrived. ouch!
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post #4234 of 4327 Old 07-30-2014, 04:50 PM - Thread Starter
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^^^Well, again, I'm glad for the positive feedback here as well.

Just wish I could watch mine without cringing every night at something or other.

Violence is the last refuge of the incompetent. Unless, of course, it's to keep someone from creating a phone video in portrait mode, in which case it's a pretty good first step. Portrait mooks: KNOCK IT OFF.
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post #4235 of 4327 Old 07-30-2014, 06:09 PM
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Haven't been in this thread for awhile and since I cannot view the recent pics in this thread like I used to (the layout seems to have changed a bit since my last visit) I am hoping the person who had the same problem I am now having will chime in or someone can point me back to their post. There was someone who posted video of "motion blur" when playing on their pc I believe. I was playing the remastered last of us tonight and noticed on several occasions that when I rotated the camera that certain objects would such bad blue that it looked like there was two of the object at certain times with a blur between them. I probably wouldn't consider this an issue except it is completely distracting and quite honestly something I would expect from a no name brand with a 60hz panel not an entry level Sony. It appears no matter what "scene" I use and no matter what changes I make in settings. I am hoping the original poster may see this and let me know what the end result was of this issue.
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post #4236 of 4327 Old 08-01-2014, 08:01 AM
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Quote:
Originally Posted by jscozz View Post
I am in the same boat, JohnRyan. First I was told that there was no escalation by rep #1 . "I make the decision. This is your best and final offer. Take it or leave it." Then rep #2 said they would transfer me to the dept that makes the decision. After 45 minutes on hold I hung up. Next time I called I am told there is NO WAY to transfer me to that dept. I need to use email. So I sent off an email. 4 days later, after no reply, I call back and am told that it can take 1-2 weeks for a reply.

I did not know before this issue HOW BAD Sony support has become. I am sitting here with a dead, 9 mo old TV... and have to sit and wait for 1-2 weeks for even a reply from Sony. TERRIBLE!
I purchased a Sony RPTV 50WE655 back in 2004 and LOVED it right up until I sold it and decided to purchase a new TV in 2013. That WE655 was beautiful and I recommended that same TV to three of my friends who all went out and purchased the same model in various sizes. It really treated me very well.

I had my hesitations when I was looking at Sony for a variety of reasons and yet I jumped. Bad move. And now here I am. This sucks!!

So what do we do now? What's our next step?

Last edited by JohnRyan; 08-01-2014 at 03:26 PM.
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post #4237 of 4327 Old 08-01-2014, 09:48 AM - Thread Starter
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Originally Posted by JohnRyan View Post
I'm so disappointed and pissed. I purchased a Sony RPTV 50WE655 back in 2004 and LOVED it right up until I decided to purchase a new TV in 2013. It was beautiful and I recommended that same TV to three of my friends who all went out and purchased the same model in various sizes. It really treated me very well. However, I had my hesitations this time around and yet I jumped. Bad move. This sucks!!

So what do we do now? What's our next step?
You recommended the R550A or the WE655 to 3 of your friends?

Violence is the last refuge of the incompetent. Unless, of course, it's to keep someone from creating a phone video in portrait mode, in which case it's a pretty good first step. Portrait mooks: KNOCK IT OFF.
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post #4238 of 4327 Old 08-01-2014, 03:23 PM
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You recommended the R550A or the WE655 to 3 of your friends?
WE655! Certainly NOT the R550A!
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post #4239 of 4327 Old 08-03-2014, 06:53 PM
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So I'm definitely noticing the motion blur on more games now. Is this a defective tv or does every r550a have this bad of an issue handling 60fps?
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post #4240 of 4327 Old 08-04-2014, 08:17 AM - Thread Starter
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So I'm definitely noticing the motion blur on more games now. Is this a defective tv or does every r550a have this bad of an issue handling 60fps?
"more" games? Is this getting worse, or has it been a constant problem?

This TV is horrendous at motion. I can barely stand it frankly.

Violence is the last refuge of the incompetent. Unless, of course, it's to keep someone from creating a phone video in portrait mode, in which case it's a pretty good first step. Portrait mooks: KNOCK IT OFF.
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post #4241 of 4327 Old 08-04-2014, 09:52 AM
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Noticed minor blurring on strider as well as infamous second son. Nothing in comparison to last of us which on gamefaqs others have reported too so it may have to do with the games.
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post #4242 of 4327 Old 08-11-2014, 06:42 PM
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hi

I bought a 60 kdl 550 in February of this year(2014) and the screen went bad. sony now sent me a refurnished screen from Sharp and the screen manufactured date is september of 2013.

I am essentially getting a used screen with prior problems and who knows if this was a demo screen with 1000s of hours of use.

buyer beware as this is how sony will treat their customers

horrible
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post #4243 of 4327 Old 08-12-2014, 04:55 AM - Thread Starter
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hi

I bought a 60 kdl 550 in February of this year(2014) and the screen went bad. sony now sent me a refurnished screen from Sharp and the screen manufactured date is september of 2013.

I am essentially getting a used screen with prior problems and who knows if this was a demo screen with 1000s of hours of use.

buyer beware as this is how sony will treat their customers

horrible
An R550 screen from Sharp? Really? Well for what it's worth, the XBR flagships of prior years that were made by Sharp were considered stellar (XBR 900/929 etc.).

Last edited by tgm1024; 08-12-2014 at 05:00 AM.
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post #4244 of 4327 Old 08-12-2014, 06:57 AM
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An R550 screen from Sharp? Really? Well for what it's worth, the XBR flagships of prior years that were made by Sharp were considered stellar (XBR 900/929 etc.).
technically its a 551(a) screen which is the same. my guess is that all the 551 or 550 are made by sharp
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post #4245 of 4327 Old 08-13-2014, 04:22 AM - Thread Starter
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technically its a 551(a) screen which is the same. my guess is that all the 551 or 550 are made by sharp
I'm not so sure. I had thought that the only manufacturer licensed to do FPR that Sony was using was AUO.
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post #4246 of 4327 Old 08-13-2014, 06:45 AM
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I've been extremely pleased with the 60R550a and haven't experienced the picture or motion problems discussed in this thread.




However, yesterday I unplugged the TV to replace a UPS and went to set the time. The remote shows activity on the TVs green light but several buttons don't work: Display and options are most critical. I can't get to the settings page!


Anyone else seeing this?


I changed batteries, checked the IR LED with smartphone camera and Sony chat says reset to defaults.


Help!
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post #4247 of 4327 Old 08-13-2014, 07:21 AM
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I can't swear to it, but I think holding the power button in on the tv for like 10 seconds resets it. Not sure, but worth a try. Maybe try leaving it unplugged for 30 minutes too.

I recall once my tv freaked out on its own. While watching it just shut off, made some sounds. Like anything computer, crap happens.
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post #4248 of 4327 Old 08-14-2014, 06:01 AM
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Second chat with Sony yesterday - after doing reset on TV and Remote. They concluded that a new remote is necessary - which I doubt since the Display and Home buttons function to clear display or return to Home input. Home or Options won't bring up menus and display won't bring up banner - even though the green light registers on the TV.


Extended warranty kicks in and they're sending a remote. We'll see.
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post #4249 of 4327 Old 08-14-2014, 09:11 AM
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Second chat with Sony yesterday - after doing reset on TV and Remote. They concluded that a new remote is necessary - which I doubt since the Display and Home buttons function to clear display or return to Home input. Home or Options won't bring up menus and display won't bring up banner - even though the green light registers on the TV.


Extended warranty kicks in and they're sending a remote. We'll see.
I use my PS3 remote to control my tv 99% of the time. Maybe give that a try if you have one - just to see.
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post #4250 of 4327 Old 08-14-2014, 11:03 AM
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It's been 15 days since I sent Sony Support (sonysupportusa@am.sony.com) an email as instructed to do by the Sony representative. I've received nothing. I'm getting a little more anxious and disgusted as the days go by.
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post #4251 of 4327 Old 08-14-2014, 12:28 PM - Thread Starter
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It's been 15 days since I sent Sony Support (sonysupportusa@am.sony.com) an email as instructed to do by the Sony representative. I've received nothing. I'm getting a little more anxious and disgusted as the days go by.
Try calling? I'm sorry to hear of your trouble and that so many people are having trouble with Sony. Sony used to be the brand that I always knew you'd pay a little more for but could do so knowing that the extra money meant less worry. Apparently, they're more of a bargain basement TV brand now.

Violence is the last refuge of the incompetent. Unless, of course, it's to keep someone from creating a phone video in portrait mode, in which case it's a pretty good first step. Portrait mooks: KNOCK IT OFF.
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post #4252 of 4327 Old 08-14-2014, 01:15 PM
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Received the new remote. . . same problem, same keys. another chat with sony tomorrow.
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post #4253 of 4327 Old 08-15-2014, 11:45 AM - Thread Starter
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Received the new remote. . . same problem, same keys. another chat with sony tomorrow.
Gotta love when the impossible cause of a problem turns out to not be the problem.
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post #4254 of 4327 Old 08-15-2014, 12:01 PM
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Received the new remote. . . same problem, same keys. another chat with sony tomorrow.
Send them an e-mail. Tell them what you want them to do about your problem. Ask them to respond so that you can include said response with your formal complaint to the BBB. Ask them to please include their name and position.
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post #4255 of 4327 Old 08-15-2014, 03:31 PM
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In the 3rd day of chat with Sony, it was coming down to trigger a service call . . . something I really didn't want. In the downtime of the chat, Google found a thread that a high-end third-party remote caused menu problems with the HDMI / CEC control.


I turned off the CEC control on one of my devices and the menus re-appeared!!


Close call!
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post #4256 of 4327 Old 08-17-2014, 10:02 AM
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Send them an e-mail. Tell them what you want them to do about your problem. Ask them to respond so that you can include said response with your formal complaint to the BBB. Ask them to please include their name and position.
dont go to the bbb

go to small claims court.

here in mexico we have what is called the profeco and thats here i am going on monday. its probably going to take about a month to resolve my problem but i am not going to accept a refurbished screen that who knows where its been or how its been used.

sony is horribile
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post #4257 of 4327 Old 08-25-2014, 01:12 PM
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Finally, a response from Sony!!

Quote:
Originally Posted by JohnRyan View Post
I purchased a Sony RPTV 50WE655 back in 2004 and LOVED it right up until I sold it and decided to purchase a new TV in 2013. That WE655 was beautiful and I recommended that same TV to three of my friends who all went out and purchased the same model in various sizes. It really treated me very well.

I had my hesitations when I was looking at Sony for a variety of reasons and yet I jumped. Bad move. And now here I am. This sucks!!

So what do we do now? What's our next step?
Quote:
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***working with Sony for ANOTHER replacement, #4 ***





Just a follow up to my first post above. It's the return of the blob! This time it's just as big if not bigger than the one on my initial TV. I made a phone call per redvilln above on Friday. Apparently I've been escalated to someone in customer relations to ensure this doesn't happen again. They transferred me to customer relations but I hung up after waiting for 45 minutes (high call volume, I can't imagine why :-/). I immediately called the number above once again and they said they would have someone call me back the next business day. Here we are, Wednesday, and I've yet to receive a phone call. Now I REALLY want my 550A replaced!
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It's been 18 days since I called and they told me someone from Customer Relations would call me back. I have not received one phone call. I just called the 239 number again and they told me they were no longer transferring issues to escalation. He claims there is no phone number to call. I'd have to correspond with them via e-mail. He said I should get a response with in one week. WTH?! So here I go, I'll shoot them an email and we'll see what happens. What a SONY CLUSTER!
A Sony representative (first introducing himself as “Joe” and then towards the end as “Henry”) FINALLY called last Thursday (8/21) asking me what my expectations were of them. It’s simple, I just want a replacement without issues. They offered me “an upgraded TV”, the W630B.

From what I can tell, there’s nothing upgraded about this model. In fact, my 550A had 3D. This model does not. However, in the year we’ve had this TV we’ve never watched a single 3D movie. However, the very small number of things I’ve been able to read have been positive about the picture quality. Some said it’s just as good as that of the W850. We shall see.

I asked if they would be able to extend the one year warranty to a two year warranty and received a NO. Two year warranties are included with recertified TV. If I wanted a two year warranty, he was willing to look at my other recertified TV options. He’d need to call me back. Given that it’s taken them nearly a month to contact me, I wasn’t about to wait any longer. I agreed to the W630B.

I’m hoping I made the right decision. If the screen is as good as the W850 then I think I can be happy with that.

The new TV should be delivered within the next week or so. Stay tuned.
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post #4258 of 4327 Old 08-25-2014, 02:08 PM - Thread Starter
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Originally Posted by JohnRyan View Post
A Sony representative (first introducing himself as “Joe” and then towards the end as “Henry”) FINALLY called last Thursday (8/21) asking me what my expectations were of them. It’s simple, I just want a replacement without issues. They offered me “an upgraded TV”, the W630B.

From what I can tell, there’s nothing upgraded about this model. In fact, my 550A had 3D. This model does not. However, in the year we’ve had this TV we’ve never watched a single 3D movie. However, the very small number of things I’ve been able to read have been positive about the picture quality. Some said it’s just as good as that of the W850. We shall see.

I asked if they would be able to extend the one year warranty to a two year warranty and received a NO. Two year warranties are included with recertified TV. If I wanted a two year warranty, he was willing to look at my other recertified TV options. He’d need to call me back. Given that it’s taken them nearly a month to contact me, I wasn’t about to wait any longer. I agreed to the W630B.

I’m hoping I made the right decision. If the screen is as good as the W850 then I think I can be happy with that.

The new TV should be delivered within the next week or so. Stay tuned.
Trying to buy a TV shouldn't have to be like this.

Violence is the last refuge of the incompetent. Unless, of course, it's to keep someone from creating a phone video in portrait mode, in which case it's a pretty good first step. Portrait mooks: KNOCK IT OFF.
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post #4259 of 4327 Old 08-26-2014, 09:28 AM
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Originally Posted by JohnRyan View Post
A Sony representative (first introducing himself as “Joe” and then towards the end as “Henry”) FINALLY called last Thursday (8/21) asking me what my expectations were of them. It’s simple, I just want a replacement without issues. They offered me “an upgraded TV”, the W630B.

From what I can tell, there’s nothing upgraded about this model. In fact, my 550A had 3D. This model does not. However, in the year we’ve had this TV we’ve never watched a single 3D movie. However, the very small number of things I’ve been able to read have been positive about the picture quality. Some said it’s just as good as that of the W850. We shall see.

I asked if they would be able to extend the one year warranty to a two year warranty and received a NO. Two year warranties are included with recertified TV. If I wanted a two year warranty, he was willing to look at my other recertified TV options. He’d need to call me back. Given that it’s taken them nearly a month to contact me, I wasn’t about to wait any longer. I agreed to the W630B.

I’m hoping I made the right decision. If the screen is as good as the W850 then I think I can be happy with that.

The new TV should be delivered within the next week or so. Stay tuned.

its clearly not the same

Sony - 60" Class (60" Diag.) - LED - 1080p - 120Hz - Smart - HDTV
Model: KDL60W630B $1,177.99


Sony - 60" Class (60" Diag.) - LED - 1080p - 120Hz - Smart - 3D - HDTV
Model: KDL60R550A SKU: 1308127536 Customer Rating:
5.0 (1 customer review)
Sold & Shipped by: World Wide Stereo Seller Rating: 4.73 out of 5
Seller InformationReturn PolicyShop this seller
New from
Sale: $1,498.00


this is your replacement

Sony - BRAVIA - 60" Class (60" Diag.) - LED - 1080p - 120Hz - Smart - 3D - HDTV
Model: KDL60W850B $1,486.99


buyer beware of sony

these guys are garbage. i had a problem with a mitsubushi and they were very fair with me

sony, no.

i am planning on being without my tv for over a month but i am going to fight them tooth and nail and will not accept a refurbished or lessor product

Last edited by qncyk; 08-26-2014 at 09:41 AM.
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post #4260 of 4327 Old 08-26-2014, 12:50 PM
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Originally Posted by JohnRyan View Post
A Sony representative (first introducing himself as “Joe” and then towards the end as “Henry”) FINALLY called last Thursday (8/21) asking me what my expectations were of them. It’s simple, I just want a replacement without issues. They offered me “an upgraded TV”, the W630B.

From what I can tell, there’s nothing upgraded about this model. In fact, my 550A had 3D. This model does not. However, in the year we’ve had this TV we’ve never watched a single 3D movie. However, the very small number of things I’ve been able to read have been positive about the picture quality. Some said it’s just as good as that of the W850. We shall see.

I asked if they would be able to extend the one year warranty to a two year warranty and received a NO. Two year warranties are included with recertified TV. If I wanted a two year warranty, he was willing to look at my other recertified TV options. He’d need to call me back. Given that it’s taken them nearly a month to contact me, I wasn’t about to wait any longer. I agreed to the W630B.

I’m hoping I made the right decision. If the screen is as good as the W850 then I think I can be happy with that.

The new TV should be delivered within the next week or so. Stay tuned.

does anyone here have a link to where sony gives two year warranties with recertified tvs?

this is a very good policy if true
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