Official 2013 Sony R550A series TVs (KDL-xxR550A) --- 50", 60", and 70" - Page 142 - AVS Forum
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post #4231 of 4235 Old Yesterday, 12:19 PM
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I am in the same boat, JohnRyan. First I was told that there was no escalation by rep #1 . "I make the decision. This is your best and final offer. Take it or leave it." Then rep #2 said they would transfer me to the dept that makes the decision. After 45 minutes on hold I hung up. Next time I called I am told there is NO WAY to transfer me to that dept. I need to use email. So I sent off an email. 4 days later, after no reply, I call back and am told that it can take 1-2 weeks for a reply.

I did not know before this issue HOW BAD Sony support has become. I am sitting here with a dead, 9 mo old TV... and have to sit and wait for 1-2 weeks for even a reply from Sony. TERRIBLE!
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post #4232 of 4235 Old Yesterday, 01:13 PM - Thread Starter
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Quote:
Originally Posted by jscozz View Post
I am in the same boat, JohnRyan. First I was told that there was no escalation by rep #1 . "I make the decision. This is your best and final offer. Take it or leave it." Then rep #2 said they would transfer me to the dept that makes the decision. After 45 minutes on hold I hung up. Next time I called I am told there is NO WAY to transfer me to that dept. I need to use email. So I sent off an email. 4 days later, after no reply, I call back and am told that it can take 1-2 weeks for a reply.

I did not know before this issue HOW BAD Sony support has become. I am sitting here with a dead, 9 mo old TV... and have to sit and wait for 1-2 weeks for even a reply from Sony. TERRIBLE!
If you report this to the BBB, you might get a response from the Sony department that sifts through the wreckage there. Just a [hopeful] guess. You guys are going through hell. :-/

WARNING: You have now entered a no @#$%tard zone. Please gather your anti-vaccine propaganda nonsense and slowly back out the way you came in.
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post #4233 of 4235 Old Yesterday, 04:29 PM
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Wow, that really is too bad so many are having problems and / or are unhappy with this tv. The wife and I just said the other day how happy we have been with it. No kidding. We realized that it's been about a year with it and how we actually prefer to watch tv in the bedroom now (where the tv is) more so than on the big projector screen.

I'm not doubting your issues whatsoever. I know too well the gamble with every purchase. This one had me on edge for awhile back when the grey blobs on black screens was driving me crazy. Ya know, my projector (Mitsubishi HC3800) gave me tons of problems back in 2009 as did my first projector back in 2007. And that pos Optoma from 2007 cost over $4,000 and died shortly past a year. So I am well aware of this gamble we all take when we buy something, especially electronics.

With fingers crossed I continue to enjoy my Sony, I wish you guys resolve. I know, it sucks. Oh, btw, my $4000+ projector died right after the new $350 bulb arrived. ouch!
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post #4234 of 4235 Old Yesterday, 04:50 PM - Thread Starter
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^^^Well, again, I'm glad for the positive feedback here as well.

Just wish I could watch mine without cringing every night at something or other.

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post #4235 of 4235 Old Yesterday, 06:09 PM
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Haven't been in this thread for awhile and since I cannot view the recent pics in this thread like I used to (the layout seems to have changed a bit since my last visit) I am hoping the person who had the same problem I am now having will chime in or someone can point me back to their post. There was someone who posted video of "motion blur" when playing on their pc I believe. I was playing the remastered last of us tonight and noticed on several occasions that when I rotated the camera that certain objects would such bad blue that it looked like there was two of the object at certain times with a blur between them. I probably wouldn't consider this an issue except it is completely distracting and quite honestly something I would expect from a no name brand with a 60hz panel not an entry level Sony. It appears no matter what "scene" I use and no matter what changes I make in settings. I am hoping the original poster may see this and let me know what the end result was of this issue.
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