Official Sharp 60LE650U/70LE650U/80 Owner's Thread - Page 26 - AVS Forum | Home Theater Discussions And Reviews
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post #751 of 758 Old 03-04-2015, 04:29 PM
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Originally Posted by xjeffreyxnothing View Post
WARNING ABOUT THE 70LE650U

I bought this TV back in December of 2013. In August 2014, I noticed many white spots and "scars" all along the bottom third of the screen (many of you have had the same issue). So I contacted Sharp and they make me jump through all the hoops over several weeks: troubleshooting, sending in pictures, more troubleshooting. And they finally decide I deserve a refurbished unit. Lucky me. Fast forward to December 2014 (after numerous calls reminding me that they're still waiting for a unit) and I finally get the call up to the mound. They deliver the new (refurbished) TV to me about 3 weeks later .

I immediately throw up a white screen to check for the white dots. It all checks out and looks good. Fast forward 2 months later and the white dots are now on the new (refurbished) TV's screen, but not as severe. I'm guessing that I just never noticed them on my initial TV until there were too many of them. Now that I was looking for them, I see they have begun. I'm in talks with Sharp again and currently in the "jump through hoops" stage.

I don't know why they insist on walking me through powering the TV on and off, unplugging the cord and all that nonsense. Those tips aren't going to erase the white dots from the screen. The first rep I talked to sounded like I may get more options than a refurbished unit this time, but like a bad relationship, all I want to do is move on (but also hopefully get my money back). I'm sure they have no intention of this and plan to simply replace my unit with one of their newer ones, but I'm certain those will have the same issues or worse based on the initial reviews.

Dealing with customer service is never fun, and although Sharp has been sympathetic, there's really not much they can do when they're selling such an inferior product.
Well, at this point I'd guess there aren't any more potential buyers. This model isn't on the shelves at this point.

I'm hoping my refurb lasts longer than what you describe. It is a very good looking TV, arguably tied for best in class at this size/price/gen.

But like any gear, there is a defect rate. And it sucks when one falls into that 1%. Even more when it happens twice, like with you.

Hopefully Sharp continues to provide good service. That is: yes they make us jump through hoops, but it's a way to help prevent unnecessary returns and reduce fraud. As long as the outcome is a reasonable replacement, it is (while totally annoying to have to do) still far better than being stuck with a broken TV.

I dread when my Costco warranty runs out at the end of this year. I have an irrational fear of what will happen in 2016.

I

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post #752 of 758 Old 03-04-2015, 04:32 PM
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Originally Posted by wrpearrow View Post
Another victim here of the dreaded white dot and white line phenomenon on an LC70LE650U.


My replacement TV was delivered yesterday and as I expected from my conversations with Sharp, it was a refurbished unit.


The TV came in a well packaged shipping box, which I felt was even a better box than the one my original TV came in.


The delivery company removed the defective TV, assembled and placed the new TV, repackaged the defective unit and took it away.


We fired up the replacement TV and ran through the set up, before they left.


I started a slideshow of the pre-calibration color panels from a USB stick and we all looked the screen over for any problems.


None were observed.


The TV's plastic frame was covered with standard plastic shipping film, which was peeled off to reveal no scratches or other imperfections.


The paperwork and remote appeared to be brand new.


I suppose I could have refused the replacement TV, but saw no reason to at this point.


This unit looked and performed just as good, if not better, than my other TV when it was new.


I spent the rest of the evening fine tuning the channel lineup and tweaking a few basic settings.


My plan is to run the color panel slideshow all of the time we are not actively watching the TV for the next week or so.


I hope to be able to sit down and run through the calibration process this coming weekend when I have a couple of hours to tinker around.


As of this moment, I could not be happier with the replacement unit.


The process of getting this TV replaced could not have been easier.


I have to hand it to Sharp in that they made a good effort to take care of this problem to my satisfaction.


Our TV had been in service for the better part of nine months before I stumbled upon the white dot problem.


Normally, I do not make it a habit of getting nose-to-screen close to the TV, but I was making some adjustments to some room décor that placed me unusually close to the screen.


Once I first noticed the defect, it became hard to ignore, as my eyes were drawn to the white dots, especially when the video being displayed was more light than dark.


After doing some research into the matter, I was compelled to contact Sharp to determine the best course of action to resolve this issue.


I called the tech service line and detailed the problem I was having.


Sharp opened a ticket and had me perform a hard reset of the TV.


Once it was determined that the problem still existed after the hard reset, Sharp had me respond with an email that had attached to it a series of photographs I had taken showing the white dots and lines on the screen and other screen shots they requested.


In short order, they responded back and informed me that I was approved for a warranty replacement and that they would be handling the shipping of the refurbished unit, swapping out that unit with my defective unit and the return of the defective unit back to Sharp.


The only problem was they currently did not have a refurbished unit in stock and would have to wait until one was available.


I placed a follow up call after a 30 day wait and confirmed I was still in the queue to receive the refurbished replacement as soon as one was available.


I was satisfied with the response I received and indicated that I would continue to follow up on their progress.


On one hand, I felt somewhat good that they did not have a warehouse full of refurbs waiting to be exchanged.


But I was not going to wait around forever or allow this to fall between the cracks.


Thankfully, I received a phone call within the next week to schedule the delivery of the replacement unit.


Our area was impacted with an ice storm that prevented the shipping company from taking to the streets for a couple of days, but this was understandable, given the circumstances, and not a problem.


I would suggest that anyone experiencing this white dot issue with their TV and they are still within their warranty period, to not hesitate to contact Sharp and get the process started.


Even though I would have preferred to not have to deal with these issues, I feel that they handled their end to my satisfaction.


They did not indicate that this was a common problem with these units, but I would not have expected that confirmation to be volunteered, nor did I press for it.


We are pleased with the transaction at this time and we are going to move forward from this point and hope that this issue does not occur with this replacement unit.


So far, so good, but only time will tell.


I will post again if things take a turn for the worse.
Glad to hear it worked out so far. Still sucks to go through that process -- though it sucks far less than having a broken TV!

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post #753 of 758 Old 03-09-2015, 03:07 PM
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Originally Posted by VegasFlyby View Post
Finally received the 70EQ series tv today. It was brand new, again, so that made me very happy. Screen looks great and I have to say I'm pretty happy. Sharp might have taken their time with my case but in the end they made it right in my eyes.

Still want to say the 70LE650U was a great tv. I would've been happy with it for years if the white dot issue didn't happen. Hopefully (knocking on wood) this new tv will be problem free.
How is the 70EQ working out? Sharp has just offered me this TV to replace my LE650U for the white dot issue.
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post #754 of 758 Old 03-22-2015, 12:38 AM
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Wondering if anyone has seen the white spots issue on the 80 inch model ? Seems like this is more of an issue on the 60 to 70 inches ? Am I right ?
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post #755 of 758 Old 03-24-2015, 09:17 AM
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Originally Posted by pardes3 View Post
Wondering if anyone has seen the white spots issue on the 80 inch model ? Seems like this is more of an issue on the 60 to 70 inches ? Am I right ?
They probably sold ten times as many 70 inch as 80 inch models, that year. That was a big price jump at that time. So I would expect to see lots more reports of issues on the 70 inch model -- not because it was more prone to trouble but because there were many more around.

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post #756 of 758 Old 06-08-2015, 08:19 AM
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Update, for the heck of it. The refurb Sharp replaced my original TV with (for the white spots issue) has now "gone South". Strange lack of color and banding/strobing where it looks like the image (what little one can see of it) only refreshes about once a second.

Technician coming out soon with a replacement part -- yes, they think they can fix it. We'll see.

FYI, at this point, I won't be buying Sharp again. I realize it is a completely non scientific, not statistically valid opinion, but sometimes emotion and anecdote are fun to indulge -- especially when there are so many other choices.
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post #757 of 758 Old 06-18-2015, 02:30 PM
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Quote:
Originally Posted by nathan_h View Post
Update, for the heck of it. The refurb Sharp replaced my original TV with (for the white spots issue) has now "gone South". Strange lack of color and banding/strobing where it looks like the image (what little one can see of it) only refreshes about once a second.

Technician coming out soon with a replacement part -- yes, they think they can fix it. We'll see.

FYI, at this point, I won't be buying Sharp again. I realize it is a completely non scientific, not statistically valid opinion, but sometimes emotion and anecdote are fun to indulge -- especially when there are so many other choices.
Too bad - sorry to hear that. One can't say if this is partially due to the refurb, or if the same issue would have come up on a new TV. In any case, one can't help but connect all the facts, which lead to your natural reaction not to buy Sharp TVs again. Sure, not every Sharp TV is bad, and other brands can have their issues too, but after experiencing panel deterioration (white dots), refurb replacements that go bad, and seeing a number of owners report the same, it sure doesn't provide any level of confidence in the brand... That's why replacing TV's with refurbs is not the wisest approach on Sharp's part, as it can lead to loss of customers. That's why I also went with a different brand when I has the white dots issue on mine...

Anyway, good luck, hopefully they can fix it for you. Seems like they'll just need to swap out one of the boards...
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post #758 of 758 Old 06-18-2015, 03:48 PM
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Too bad - sorry to hear that. One can't say if this is partially due to the refurb, or if the same issue would have come up on a new TV. In any case, one can't help but connect all the facts, which lead to your natural reaction not to buy Sharp TVs again. Sure, not every Sharp TV is bad, and other brands can have their issues too, but after experiencing panel deterioration (white dots), refurb replacements that go bad, and seeing a number of owners report the same, it sure doesn't provide any level of confidence in the brand... That's why replacing TV's with refurbs is not the wisest approach on Sharp's part, as it can lead to loss of customers. That's why I also went with a different brand when I has the white dots issue on mine...

Anyway, good luck, hopefully they can fix it for you. Seems like they'll just need to swap out one of the boards...
I was hopeful it was a board swap. They sent a tech out and he replaced each board one by one (there are two, other than the power supply board) and that didn't resolve it.

So they are sending me ANOTHER re-furb. Not thrilled but it's better than a non working TV.

And yes, they've pretty much lost me as a customer in the future.

That said, COSTCO has been great through the process, working directly with Sharp and the repair facility, keeping me up to date, etc etc. So much so, that I will go out of my way to buy through Costco, again.

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