Official Sharp 60LE650U/70LE650U/80 Owner's Thread - Page 26 - AVS Forum | Home Theater Discussions And Reviews
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post #751 of 777 Old 03-04-2015, 04:32 PM
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Quote:
Originally Posted by wrpearrow View Post
Another victim here of the dreaded white dot and white line phenomenon on an LC70LE650U.


My replacement TV was delivered yesterday and as I expected from my conversations with Sharp, it was a refurbished unit.


The TV came in a well packaged shipping box, which I felt was even a better box than the one my original TV came in.


The delivery company removed the defective TV, assembled and placed the new TV, repackaged the defective unit and took it away.


We fired up the replacement TV and ran through the set up, before they left.


I started a slideshow of the pre-calibration color panels from a USB stick and we all looked the screen over for any problems.


None were observed.


The TV's plastic frame was covered with standard plastic shipping film, which was peeled off to reveal no scratches or other imperfections.


The paperwork and remote appeared to be brand new.


I suppose I could have refused the replacement TV, but saw no reason to at this point.


This unit looked and performed just as good, if not better, than my other TV when it was new.


I spent the rest of the evening fine tuning the channel lineup and tweaking a few basic settings.


My plan is to run the color panel slideshow all of the time we are not actively watching the TV for the next week or so.


I hope to be able to sit down and run through the calibration process this coming weekend when I have a couple of hours to tinker around.


As of this moment, I could not be happier with the replacement unit.


The process of getting this TV replaced could not have been easier.


I have to hand it to Sharp in that they made a good effort to take care of this problem to my satisfaction.


Our TV had been in service for the better part of nine months before I stumbled upon the white dot problem.


Normally, I do not make it a habit of getting nose-to-screen close to the TV, but I was making some adjustments to some room décor that placed me unusually close to the screen.


Once I first noticed the defect, it became hard to ignore, as my eyes were drawn to the white dots, especially when the video being displayed was more light than dark.


After doing some research into the matter, I was compelled to contact Sharp to determine the best course of action to resolve this issue.


I called the tech service line and detailed the problem I was having.


Sharp opened a ticket and had me perform a hard reset of the TV.


Once it was determined that the problem still existed after the hard reset, Sharp had me respond with an email that had attached to it a series of photographs I had taken showing the white dots and lines on the screen and other screen shots they requested.


In short order, they responded back and informed me that I was approved for a warranty replacement and that they would be handling the shipping of the refurbished unit, swapping out that unit with my defective unit and the return of the defective unit back to Sharp.


The only problem was they currently did not have a refurbished unit in stock and would have to wait until one was available.


I placed a follow up call after a 30 day wait and confirmed I was still in the queue to receive the refurbished replacement as soon as one was available.


I was satisfied with the response I received and indicated that I would continue to follow up on their progress.


On one hand, I felt somewhat good that they did not have a warehouse full of refurbs waiting to be exchanged.


But I was not going to wait around forever or allow this to fall between the cracks.


Thankfully, I received a phone call within the next week to schedule the delivery of the replacement unit.


Our area was impacted with an ice storm that prevented the shipping company from taking to the streets for a couple of days, but this was understandable, given the circumstances, and not a problem.


I would suggest that anyone experiencing this white dot issue with their TV and they are still within their warranty period, to not hesitate to contact Sharp and get the process started.


Even though I would have preferred to not have to deal with these issues, I feel that they handled their end to my satisfaction.


They did not indicate that this was a common problem with these units, but I would not have expected that confirmation to be volunteered, nor did I press for it.


We are pleased with the transaction at this time and we are going to move forward from this point and hope that this issue does not occur with this replacement unit.


So far, so good, but only time will tell.


I will post again if things take a turn for the worse.
Glad to hear it worked out so far. Still sucks to go through that process -- though it sucks far less than having a broken TV!

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post #752 of 777 Old 03-09-2015, 03:07 PM
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Quote:
Originally Posted by VegasFlyby View Post
Finally received the 70EQ series tv today. It was brand new, again, so that made me very happy. Screen looks great and I have to say I'm pretty happy. Sharp might have taken their time with my case but in the end they made it right in my eyes.

Still want to say the 70LE650U was a great tv. I would've been happy with it for years if the white dot issue didn't happen. Hopefully (knocking on wood) this new tv will be problem free.
How is the 70EQ working out? Sharp has just offered me this TV to replace my LE650U for the white dot issue.
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post #753 of 777 Old 03-22-2015, 12:38 AM
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Wondering if anyone has seen the white spots issue on the 80 inch model ? Seems like this is more of an issue on the 60 to 70 inches ? Am I right ?
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post #754 of 777 Old 03-24-2015, 09:17 AM
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Quote:
Originally Posted by pardes3 View Post
Wondering if anyone has seen the white spots issue on the 80 inch model ? Seems like this is more of an issue on the 60 to 70 inches ? Am I right ?
They probably sold ten times as many 70 inch as 80 inch models, that year. That was a big price jump at that time. So I would expect to see lots more reports of issues on the 70 inch model -- not because it was more prone to trouble but because there were many more around.

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post #755 of 777 Old 06-08-2015, 08:19 AM
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Update, for the heck of it. The refurb Sharp replaced my original TV with (for the white spots issue) has now "gone South". Strange lack of color and banding/strobing where it looks like the image (what little one can see of it) only refreshes about once a second.

Technician coming out soon with a replacement part -- yes, they think they can fix it. We'll see.

FYI, at this point, I won't be buying Sharp again. I realize it is a completely non scientific, not statistically valid opinion, but sometimes emotion and anecdote are fun to indulge -- especially when there are so many other choices.
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post #756 of 777 Old 06-18-2015, 02:30 PM
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Quote:
Originally Posted by nathan_h View Post
Update, for the heck of it. The refurb Sharp replaced my original TV with (for the white spots issue) has now "gone South". Strange lack of color and banding/strobing where it looks like the image (what little one can see of it) only refreshes about once a second.

Technician coming out soon with a replacement part -- yes, they think they can fix it. We'll see.

FYI, at this point, I won't be buying Sharp again. I realize it is a completely non scientific, not statistically valid opinion, but sometimes emotion and anecdote are fun to indulge -- especially when there are so many other choices.
Too bad - sorry to hear that. One can't say if this is partially due to the refurb, or if the same issue would have come up on a new TV. In any case, one can't help but connect all the facts, which lead to your natural reaction not to buy Sharp TVs again. Sure, not every Sharp TV is bad, and other brands can have their issues too, but after experiencing panel deterioration (white dots), refurb replacements that go bad, and seeing a number of owners report the same, it sure doesn't provide any level of confidence in the brand... That's why replacing TV's with refurbs is not the wisest approach on Sharp's part, as it can lead to loss of customers. That's why I also went with a different brand when I has the white dots issue on mine...

Anyway, good luck, hopefully they can fix it for you. Seems like they'll just need to swap out one of the boards...
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post #757 of 777 Old 06-18-2015, 03:48 PM
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Originally Posted by Z-Mad View Post
Too bad - sorry to hear that. One can't say if this is partially due to the refurb, or if the same issue would have come up on a new TV. In any case, one can't help but connect all the facts, which lead to your natural reaction not to buy Sharp TVs again. Sure, not every Sharp TV is bad, and other brands can have their issues too, but after experiencing panel deterioration (white dots), refurb replacements that go bad, and seeing a number of owners report the same, it sure doesn't provide any level of confidence in the brand... That's why replacing TV's with refurbs is not the wisest approach on Sharp's part, as it can lead to loss of customers. That's why I also went with a different brand when I has the white dots issue on mine...

Anyway, good luck, hopefully they can fix it for you. Seems like they'll just need to swap out one of the boards...
I was hopeful it was a board swap. They sent a tech out and he replaced each board one by one (there are two, other than the power supply board) and that didn't resolve it.

So they are sending me ANOTHER re-furb. Not thrilled but it's better than a non working TV.

And yes, they've pretty much lost me as a customer in the future.

That said, COSTCO has been great through the process, working directly with Sharp and the repair facility, keeping me up to date, etc etc. So much so, that I will go out of my way to buy through Costco, again.

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post #758 of 777 Old 07-18-2015, 04:54 PM
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650u has a single green vertical line after turning it on last night.

Any hope to fix this? Lose connection?
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post #759 of 777 Old 07-18-2015, 06:38 PM
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Originally Posted by fist-of-freedom View Post
650u has a single green vertical line after turning it on last night.

Any hope to fix this? Lose connection?
That sounds fatal, IMHO. Extended warranty? Credit card EW? Is it chronic, I don't know, contact Sharp?

Joe in West Los Angeles, CA
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post #760 of 777 Old 07-18-2015, 09:05 PM
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Yeah it's chronic, picture and TV itself are great besides that one pixel line.

The night before I cleaned it good with a damp microcloth, but it was fine all day so I don't think it was my doing.
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post #761 of 777 Old 07-19-2015, 09:37 AM
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Another pic, it's not my devices or cables because it can even be seen on TV apps.

I took the back off and cleaned all the ribbon connectors, no luck.
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post #762 of 777 Old 07-31-2015, 08:32 PM
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i'm also a victim of the "white dots" on my LC-60LE650U. purchased from sears on June 8, 2013 (along with a 3-year ESP). i had a tech out today and he confirmed that it is a bad panel and told me that someone should be contacting me within 3-5 business days concerning a replacement. i did some looking on sears and it looks like they only stock LG and samsung now, so can anybody recommend a good replacement for me to try for? i don't know the details for the replacement yet like "has to be same size as original, has to be same resolution, etc.".

has anybody dealt with sears for a warranty replacement on a TV before?
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post #763 of 777 Old 07-31-2015, 09:20 PM
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Hi Guys,

What is the difference between ;

60LE650U

vs

Sharp LC-60XL10
(I am in Japan, and this model I find at japanese shopping site).

Thanks for the response.

Sincerely,
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post #764 of 777 Old 08-10-2015, 10:39 AM
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Quote:
Originally Posted by donjuan81 View Post
i'm also a victim of the "white dots" on my LC-60LE650U. purchased from sears on June 8, 2013 (along with a 3-year ESP). i had a tech out today and he confirmed that it is a bad panel and told me that someone should be contacting me within 3-5 business days concerning a replacement. i did some looking on sears and it looks like they only stock LG and samsung now, so can anybody recommend a good replacement for me to try for? i don't know the details for the replacement yet like "has to be same size as original, has to be same resolution, etc.".

has anybody dealt with sears for a warranty replacement on a TV before?
I don't know how Sears handles it, but many places "extend the terms of the manufacturer's warranty" which means Sharp will handle it as if it failed within their own warranty period (but Sears will foot the bill, if you have it covered via them, which is what I infer from your post). Sharp's approach with this kind of panel failure is to provide a re-furb of exactly the same model to you. So don't go shopping yet

OTOH, maybe your warranty terms are different. I'm just describing what I have experienced, and read about other owners experiencing, in this thread.


Quote:
Originally Posted by reflections_ View Post
Hi Guys,

What is the difference between ;

60LE650U

vs

Sharp LC-60XL10
(I am in Japan, and this model I find at japanese shopping site).

Thanks for the response.

Sincerely,
I cannot read the details online about the 60XL10 because all the search results appear in japanese but from the screen shots, it looks like the "smart TV" applications are different, perhaps more extensive, than the LE650U.
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post #765 of 777 Old 08-10-2015, 02:22 PM
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Originally Posted by nathan_h View Post
I don't know how Sears handles it, but many places "extend the terms of the manufacturer's warranty" which means Sharp will handle it as if it failed within their own warranty period (but Sears will foot the bill, if you have it covered via them, which is what I infer from your post). Sharp's approach with this kind of panel failure is to provide a re-furb of exactly the same model to you. So don't go shopping yet

OTOH, maybe your warranty terms are different. I'm just describing what I have experienced, and read about other owners experiencing, in this thread.
yeah, a couple days went by and a rep from sears called me. first offered a refurb 60LE650U, but i asked if there were any other options, mentioning the common problem of the "white dots". she said that i could receive a credit towards a new TV purchase at sears to which i agreed to. the nice thing is that i only paid $1099 (+tax) for the sharp and received $200 in shopyourway (sears/kmart) points on the purchase... essentially only paying $899 for the TV. however, i received a credit of $1200

to which i applied towards a samsung UN60JU7100 for a nice little upgrade. i would have been fine with staying at 1080p, but sears seems to have dropped all TV mfgr's except for LG and samsung in the 60"+ TV section. if i didn't use all of my credit, i didn't get any of it refunded to me, so that narrowed my selection down to the LG 60LF6300 or the samsung UN60J6300. neither of which met my needs for # of HDMI inputs, refresh rate, or overall reviews online.
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post #766 of 777 Old 10-02-2015, 10:30 PM
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After two refurbs failed on me, I ended up getting a store credit as well, which I think I will apply to a nice Vizio M series. I don't need 4k but there are very few decent 1080p sets in large sizes anymore.

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post #767 of 777 Old 11-14-2015, 04:03 PM
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Don't know if this has been reported already (this thread is too long to review in its entirety), but my 60LE650U became unresponsive all of a sudden. The screen is black but the light is on, so I know the TV is on, but it won't respond to any commands (including trying to turn it off) from the remote or from the side buttons. I unplugged it a couple of times (waited the prescribed minute before I plugged it in again) but it did not help. The light comes on again, screen remains black, and that's about it.


I would appreciate any help, advice, or opinions...


Thanks.
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post #768 of 777 Old 11-15-2015, 11:05 AM
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Happened to me and the only solution was a warranty replacement. But I am sure this kind of thing can happen for many different reasons, so your situation might be totally different.

If you are still under warranty, definitely give Sharp a call immediately, in case you cannot get it working again with other troubleshooting.

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post #769 of 777 Old 11-15-2015, 04:14 PM
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Quote:
Originally Posted by myared View Post
Don't know if this has been reported already (this thread is too long to review in its entirety), but my 60LE650U became unresponsive all of a sudden. The screen is black but the light is on, so I know the TV is on, but it won't respond to any commands (including trying to turn it off) from the remote or from the side buttons. I unplugged it a couple of times (waited the prescribed minute before I plugged it in again) but it did not help. The light comes on again, screen remains black, and that's about it.


I would appreciate any help, advice, or opinions...


Thanks.
Hope its under warranty. Something might have taken out a board (TCON is suspect here). IF it is gone, then you will have no picture. The problem is that there is likely no fix for the tcon failure as it is the result of something closer to the panel which likely not fixable.... so fingers are crossed for a warranty repair / replacement.
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post #770 of 777 Old 11-15-2015, 04:28 PM
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Thank you for the replies guys. I do have good news; I left the TV unplugged overnight, plugged it in this afternoon and what do you know, it's functioning normally again! I probably just needed to keep it unplugged for a bit longer than a minute... Who knows...


Thanks again.
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post #771 of 777 Old 01-17-2016, 05:49 AM
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Dark area on screen

I got one of the first LC70LE650U's delivered to my local BB over 2yrs ago. I have absolutely loved it, with none of the issues commonly discussed in this thread. Then a few months ago I started to see a dark oval area on the screen (see attached). It has gradually worsened to to point that it is so distracting that I can't enjoy watching a movie. I haven't had it looked at by a repairman, but my gut tells me it's probably the LCD panel. If that's the case i'll probably just buy a new tv. Any thoughts from the group?
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post #772 of 777 Old 01-17-2016, 06:23 AM
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Originally Posted by rihowe View Post
I got one of the first LC70LE650U's delivered to my local BB over 2yrs ago. I have absolutely loved it, with none of the issues commonly discussed in this thread. Then a few months ago I started to see a dark oval area on the screen (see attached). It has gradually worsened to to point that it is so distracting that I can't enjoy watching a movie. I haven't had it looked at by a repairman, but my gut tells me it's probably the LCD panel. If that's the case i'll probably just buy a new tv. Any thoughts from the group?
If you have no extended warranty or credit card coverage available to you, call Sharp. See what they do before you just buy something new.

Joe in West Los Angeles, CA

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post #773 of 777 Old 01-17-2016, 08:59 PM
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Quote:
Originally Posted by rihowe View Post
I got one of the first LC70LE650U's delivered to my local BB over 2yrs ago. I have absolutely loved it, with none of the issues commonly discussed in this thread. Then a few months ago I started to see a dark oval area on the screen (see attached). It has gradually worsened to to point that it is so distracting that I can't enjoy watching a movie. I haven't had it looked at by a repairman, but my gut tells me it's probably the LCD panel. If that's the case i'll probably just buy a new tv. Any thoughts from the group?
Its worth giving Sharp a call. But I will share with you that I had three of this model fail on me over the course of two years. Luckily, each was replaced under warranty. In each case, they tried swapping out each PC board inside, to see if that solved it, before declaring the panel at fault. They don't replace panels.

That said, just because it LOOKS like a panel failure doesn't mean that it is. I wish you the best of luck. Frankly I won't be buying a Sharp branded TV again.

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post #774 of 777 Old 01-24-2016, 08:57 AM
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Unhappy Sharp 80LE 650 UA power issues.

Hi Gents, wondering if any one here has ran into this with there set. I purchased my set a little over a year ago, 13 months ago. No extended warranty purchased. My set recently started powering itself off and then back on while viewing a movie, It does it at least once or twice during the viewing and almost every day. Have any of you encountered this ? and if so how did you fix it ? My set does have the latest firmware update......Thanks Gents........
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post #775 of 777 Old 01-31-2016, 02:30 PM
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Anyone actually calibrate this tv the 550U model not 650... Most of the white balance adjustments are in the service menu and while I am comfortable navigating through it I want to make sure I actually calibrate the right potion...


According to the manual (service manual) for picture adjustments you can adjust the component 15k , 33k , and RGB for analog. I want to know if I 33k component will work with my HDMI settings
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post #776 of 777 Old 03-13-2016, 10:04 PM
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It may be my turn. My 70le650u is showing vertical cloudy formations. I forgot the technical term. I noticed it in a scene with a fast moving car and sky in the scene. I noticed vertical cloudy areas not moving with the rest of the sky. Oy. This is my new project this week. I have SquareTrade but will also see what Sharp says.

Joe in West Los Angeles, CA
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post #777 of 777 Old 05-29-2016, 03:37 PM
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Not sure if this is the correct format, as I can't see the "New Thread" Option.

Here goes.

I've got the 60' le650 and am having trouble hooking my Toshiba l500 up to the set.

I've got a second 17" monitor working from the laptop, but when I connect the VGA cable to the TV and laptop, nothing comes up.

I've got the "PC In" selected, and that should be it?

Any suggestions?

Thanks,

SweetDoug
SweetDoug is offline  
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