Originally Posted by VideoTech
That showed up after 30 days? Dam. Odd as most screen defects show up right away. Almost looks as if someone pushed on that spot (NO, I'm not saying you did...just saying it looks like it).
In either case..you have a tech verifing its bad. I assume when you called and got your answer you went up the ladder to manager..managers manager...managers managers manager? Hell, I'd even call customer service in Seoul.
As for the purchase...I assume it was a branded credit card? I have a drawer full and they all have some sort of buyer protection, extended warranty etc. You should be able to leverage that.
Lastly, as you a social media type? Start posting..everywhere. No company or seller likes bad press and if there is enough, someones gonna help just to shut you up. Even your local newspaper might take the store..the angle, "Consumer beware". You might have to spin it a bit but you'll get someones attention. You might also try your homeowners insurance. And call another tech shop. They might have connections to a different parts supplier.
My only jab..and I know it doesn't help and I feel bad for you...but as I said, a 'reputable' dealer. Amazon is a volume warehouse. Good for little cables, DVD's etc. On-line is not the place for anything expensive. There is always be room for local retailers (National chains included) and this is a great example. On-line cuts their price cuz they know they don't have to try and support a long term customer. My local branded store for example didn't have my set either..so I ordered it with their website and they sent it from another location. Took an extra 2 weeks but I would have waited at least a week for an on-line only retailer. But I know I have their support as well as the manufacturers.
Hope the suggestions above help.I don't mean to flood the board with a personal issue but I feel bad for you and there has got to be a way to resolve this.
The issue was probably present, ever so slightly, from the beginning. As I stated earlier, currently it is barely perceptible in brighter scenes and with certain colors/backgrounds. From the beginning, it was barely perceptible with all colors and backgrounds. It has become much worse over the past several weeks. BLUES, GREENS, GRAYS, darker colors and backgrounds are the worst of all.
There are no small children in my house, no wild parties, no physical damage to the screen. If someone pressing on it caused this, I will gladly press on the remainder of the screen to make it uniform. Are you willing to back me up with this in case it doesn't work?
As I have stated (you obviously do not read, or do not comprehend) no retailer in my area had this model in stock when I purchased it in April. Got it?
Also as I have stated, I first contacted Samsung earlier this week. I first exhausted all other options, settings, more settings, still more settings.. to see if I could get back to having the defect be much less obtrusive, as it was when I first received the set.
I am "running it up the ladder" as we speak. If you can name names as of who to contact at Samsung that would be most helpful. Extended warrantys by credit card or other (as I stated previously I bought the Square Trade warranty) can be great. But I'm no where near the "extended" timeframe yet. The TV is TWO MONTHS OLD.
The other thing the technician that saw the set said is that this issue is somewhat unusual in that it becomes much more visible with darker/bolder scenes. He said generally these problems show up more on lighter/brighter backgrounds.