Official Samsung UNxxF8000 Owners Thread - Page 267 - AVS | Home Theater Discussions And Reviews
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post #7981 of 7984 Unread 01-26-2015, 12:48 PM
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Well.. I just heard back from Samsung by telephone. This is definitely NORMAL with their top-level highest-quality sets. They don't appear to be budging from their opinion.





Attachment 499402
Believe it or not (not sure if I do) Samsung has FINALLY agreed to replace the panel in my TV. This after sending them the latest pictures, including "Jane" looking at the strange "spot" on the wall. The repair is supposed to happen next week. We'll see . . .

Don't ever make the MISTAKE of buying a Samsung TV..
They consider THIS
normal on a two month old set..

It's a shame that in the end TCU's playoff chances all came down to this . . .
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post #7982 of 7984 Unread Today, 11:43 AM
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I guess the lack of any response to my post indicates that everyone else in the world (besides me) has moved on from this year-old TV model to something newer and shinier??? Must be nice.. but I gotta live with mine for some years to come . . .

The good part is that just today Samsung replaced the panel in my TV, which was originally delivered 4/10/14 and began showing the start of the image problem (see above post) around the end of May 2014. I first had the service person come out in mid-June 2014, but Samsung at that time rejected the recommendation to replace the panel. I tried again with Samsung in the weeks following, and again after that with no joy. Finally when I contacted Samsung again on 1/26/15 with my most recent pictures they agreed to send the Service Tech out again. The tech called me (on 1/26/15) and had me email my pictures. After I did he called me back and told me he had ordered the replacement panel and it would arrive in 5-7 days. Well, the panel came in yesterday and it was installed this morning. I've spent the past few hours going over settings with my AVS-HD709 Calibration disk and everything seems A-Ok at this point. Hopefully I can actually begin to enjoy watching TV again at this point... something that has been impossible over the past seven months. I had been tempted countless times to drag this TV out to the curb . . .

Don't ever make the MISTAKE of buying a Samsung TV..
They consider THIS
normal on a two month old set..

It's a shame that in the end TCU's playoff chances all came down to this . . .
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post #7983 of 7984 Unread Today, 01:03 PM
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Today I got the TV back from the service. Ofcourse they had to make some failures on the TV housing, but at least it's on the rear side so it's not seeable.
But luckily they also fixed the main problem with HDMI's, they work now again. I also hope that Internet connection will now work like it should, withouth any losses of connection, and also that the TV won't turn on randomly by its self.

They've changed whole board, so I guess everything should be fixed now.

Fingers crossed.
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post #7984 of 7984 Unread Today, 02:19 PM
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Originally Posted by sammiesamson View Post
Today I got the TV back from the service. Ofcourse they had to make some failures on the TV housing, but at least it's on the rear side so it's not seeable.
But luckily they also fixed the main problem with HDMI's, they work now again. I also hope that Internet connection will now work like it should, withouth any losses of connection, and also that the TV won't turn on randomly by its self.

They've changed whole board, so I guess everything should be fixed now.

Fingers crossed.
Out of warranty ?

O__well , they must have replaced the main board if you were having HDMI issues .

I had mine replaced under warranty , in my home , after only 6 months.

Luckily only damage was to the screw heads from those damn electric screw drivers , I mean WTF>>> I told the guy to use a regular REAL screw driver , but he said `Oh we always use these now , if I didn`t want the set fixed so bad I would have booted him out on his kiester !! LOL

I was just curios , I have the 46" and had home service ?

Anyway good luck , if it was the main board m then you are good to go.

Later

G 
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