MBarettt, I feel for you, truly do. Between your numerous exchanges and now glasses fiasco, it must be a nightmare. But you are beating a dead horse here. How many times can you post the same rant over and over and now starting a new thread just to rant again? truth be told, they all suck at customer service nowadays. You had a bad experience with Sony, but go in any thread and there will be someone saying the exact same thing, only about Samsung or Panasonic or LG, etc, etc. do yourself a favor and move on. You will enjoy your tvs all the more if you stop working yourself into the same tizzy that you have been posting about since last year.