Originally Posted by Shape
That was not my experience at all with Best Buy. They went out of their way to make sure I was happy, period. They price matched it 3 or 4 times for me, knocking it down by $1200, and exchanged it 3 times.
My experience has been pretty bad with bestbuy, but it is based on which associate you get. Between me and someone else, at least twice, they had failed to actually do a valid price match on their own price after the initial call-in, claiming no record. However, they eventually did it after repeated calling in. But multiple agents had said their policy is only to pricematch competitors before the purchase, and then only bestbuy itself after the purchase and only one time at that. So you got lucky.
They also failed to place the order for a new set that someone was doing an exchange of 55 to 65, so they missed the originally promised delivery date, but that eventually got rescheduled and done.
However, on my recent call for an exchange of my 65 over a stuck pixel, the guy said he set up the delivery for a certain date, so I assumed it was done. I didn't get any email confirmation so I called in 2 days later asking about it, and of course, it never got ordered. She said she saw some notes about it at least but they were not done well and never placed. But now they are out of stock for delivery in my area, so I am out of luck unless I want to pick one up myself from an out of the way bestbuy that still has store stock. I might have to settle with the stuck pixel, but I went 2 weeks without even seeing it until I went up close on a light ps3 background, so maybe it's better after all instead of chancing on a replacement with worse banding or flashlighting.
In my experience, the older sounding ladies do well, but the younger redneck-ish sounding guys and the ghetto sounding girls never do anything they say they do over the phone and will twist the policy to whatever makes them do less work. It's like bestbuy hires the GED flunkouts to man the phones. So the lesson is to try to get whatever proof that you can whenever you ask them to do something.