Originally Posted by CSPerera
Ok So here is an update. After going to consumer affairs in regards this HDCP 2.2 issue, I got confirmation that Sony Australia has no intention of rectifying the issue of providing us a upgrade path let alone any help whatsoever. There argument is that the TV was sold without offering this as a feature. Any further action will need to go to VCAT ( A Tribunal) at cost. Its unfortunate for Australian owners of the tv. Having said that a work around is available. Thats to purchase the part at our own expense and get the part installed at our own expense. At the end of the day it has cost me $150.00 Australian dollars to get the part and I maybe another maximum of 200 bucks labor to get it installed, and thats not guaranteeing that the upgrade will be successful.
Why are you so scared about doing this upgrade? You don't even have to hire labour to do it as long as you are patient and work slowly and you don't try to rush, and accept that it will take up a whole afternoon/evening. Buy some quality precision screwdrivers before attempting this, to avoid stripping or damaging the screws.
I understand that there may be a firmware update of some sort, but without that information, the best we can do is factory reset to try to force the TV to refresh and recognize the new HDMI board. Factory resets are performed by holding down the UP directional button on the remote control while turning off the TV by pressing the power button located on the TV. The TV will reboot, and come up with the initial set up, like the first time you powered on the TV.
I see four possible outcomes, none of them catastrophic:
1. TV will work with full HDCP 2.2 functionality on your new HDMI 4.
2. TV will work, with the new HDMI 4 board functioning but without HDCP 2.2 active. In this case, you can still use your new HDMI 4 port and plug in a regular device into it, but HDCP 2.2 won't be active until you can figure out a way to activate it. But at least you have the new upgraded board in your TV until you can figure out how to activate it.
3. TV will work and boot up, but new HDMI 4 port will not work at all, not even with a regular old HDMI device, but the other 3 HDMI ports will still work.
4. TV will not boot up with the new HDMI board installed. In this case, you simply power down and unplug, and reinstall the old HDMI board back in, factory reset, and everything should function as it did.
Here are the steps to do it:
Step 1: Perform full factory reset on TV (make sure you are already running the latest firmware version, its 4.51 right now. If not, update to the latest version, and factory reset after the update again, after the TV reboots with the initial set up on the screen, turn off the TV and unplug the TV. You want it to be in the fully factory reset state.
Step 2: Power off and unplug TV
Step 3: Some screws on the back are hidden behind small plastic covers. Don't try to remove these with a screwdriver, as you will cause cosmetic damage, use a plastic tool (such as a plastic trim removal tool) to remove them without making any scratches or dents to the rear plastic rear.
Step 3: Make sure you and your partner touch a metal object in your house (not the TV lol!!!) to make sure to get rid of any static shock in your body, and with the help of your wife or girlfriend, unscrew the screws holding the rear plastic cover remove the back cover and be super careful with it, placing it down on some soft carpet or a towel to make sure you don't damage it at all. Don't try to do this yourself because once it comes loose as you unscrew the last screw, the plastic back panel will come crashing to the ground if you don't have someone helping you holding on to it. Take note which screw came from EXACTLY which hole, as they might be slightly different.
Step 4: Make sure that you do not have any static shock in you first, and just unplug the electrical connector that the HDMI 4 board is plugged into.
Step 5: Unscrew the 4 screws securing the HDMI 4 board to the rear of the TV, and remove the old HDMI 4 board (put it in the same packaging the new HDMI board came in, for safe keeping).
Step 6: Now with the new HDMI 4 board, mount it on to the TV using the same 4 screws you removed from the old HDMI 4 board.
Step 7: Plug in the new HDMI 4 board using the same electrical connector that you unplugged from the old HDMI 4 board.
Step 8: Re-attach the rear plastic panel using all the screws you removed in step 3, making sure to put the screws in the exact same holes they came from (don't put the plastic covers back on until after you verified everything works correctly).
Step 9: Plug the TV back in and turn it on.
Step 10: First things first, when the TV boots and comes up to the initial set up screen, DO NOT do it. FACTORY reset the TV by holding the UP & power buttons again. After factory reset is completed and TV reboots, turn off the TV again and unplug TV.
Step 11: After about a minute, plug TV back in and repeat Step 10 again for good measure, and unplug TV.
Step 12: Plug TV back in, and turn on and complete the initial setup.
Step 13: If everything seems to be working, congrats, you successfully have the new board functioning in your TV. The bad news is, you probably won't know if HDCP 2.2 is fully active until you actually get your hands on 4K Blu-ray player in the future or other HDCP 2.2 device and try it.
Step 14: Snap the small covers covering the screws back in.
If for some reason, either the TV doesn't boot up, or HDMI 4 doesn't work at all when you try to plug in a standard HDMI device, then you will have to repeat all the steps above to replace the new HDMI 4 board with your original one. Remember to factory reset once again after you have your original board back in.
REMEMBER, WITHOUT ANY INFORMATION ON SOME SORT OF SPECIAL FIRMWARE UPDATE, THE ONLY TOOL WE HAVE AT OUR DISPOSAL TO MAKE THE TV RECOGNIZE THE NEW HDMI BOARD, IS THE FACTORY RESET PROCEDURE (WHILE OF COURSE MAKING SURE THE LATEST FIRMWARE VERSION IS ALREADY INSTALLED)