"Unfortunately Sony has let go of Customer service in favor of Money. This is a general trend among most companies but Sony was maybe the first."
Thank you for kind post; I completely agree, and sadly share the same experience.
I have filed a formal written complaint with our County Consumer Protection Agency against Citibank; I know this particular local government agency enjoys a very aggressive reputation and attitude, and loves taking on National companies that mislead or use unfair trade practices with residents, and will not hesitate taking on Citibank.
As for Sony, sadly, they are a joke.
Michael Fasulo is president of Sony.
I still have not successfully located a method to write directly to him to appeal to his sense of fairness or at least pride in what used to be a leading name in high end consumer products
There are only dead links and dead ends hiding his actual address or contact information; although I have determined he is located in Los Angeles.
Sony U.S. Sales Offices are most likely still operating in New Jersey at this address:
Sony Broadcast and Business Solutions (yeah no solutions offered)
One Sony Drive
Park Ridge, N.J. 07656
Allegedly Sony "main sales offices" are here:
Sony Corporation of America
550 Madison Avenue
New York, New York 10022-3211
Phone: 212 833 6800
Worse, any Sony "support" telephone numbers and support websites are pathetic and act either as barriers to help or direct insults to the public.
Again, thank you for kind post; needless to say, I am very disappointed with Sony and would warn others not to buy consumer products from this Company.
I wonder if Sony's lack of transparency hiding contact information is a result of the security breach it suffered earlier.
Regardless, complete lack of support for high end consumer purchasers is disappointing, to say the least. I also wonder if Sony is actually in the process of withdrawing from the consumer market, unable to compete with South Korean and Chinese competitors.