Over the last 6 months I've noticed a separation in the upper right hand corner of my screen around half an inch or so, originally one and over time developed in two areas. Ironically I had a problem with this set years back and had it replaced by Sony and bought a 4 year Warranty at the time that should have expired this Dec., but read what the Sony rep. writes:
Thank you for contacting Sony. You original TV XBR65X900A was purchased in 5/7/2013 and the 4 year Service Plan for TVs was purchased in 12/14/2013. Your original TV was replaced with the same model XBR65X900A in 12/26/2013 which you received 1/13/2014 and for which the TV has a 2 years warranty instead of only 1 year or the remainder of the original warranty. Please be advised that the 4 year Service Plan for TVs runs in concurrent with warranty of the original TV. It started from the date of the purchase of the original unit. The Service plan was transferred to your replacement TV but that does not mean that coverage of the service plan will also move. It will just continue the coverage from the original TV to the replacement TV even if that has a 2 years warranty so technically, the service plan expired on 5/7/2017 which put the unit already put of the manufactures warranty and out of the Service Plan. Thank you.
So when they replaced the defective unit on 12/13 and I bought a 4 year warranty at that time to cover the new set on 12/13 but didn't actually receive that set until 1/14 they don't honor the warranty for that set but post date it back to the original set that was defective. Of course when they recommend you buy the warranty for $299 they don't mention that it will already be technically 8 months expired when you get the set. How awful is that customer service!!!